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August 2025 by G Perez
I had an issue with an Amazon return at the UPS Store, and Stacy went above and beyond to help me. I dropped off my package around 1:30, but Amazon had mistakenly given me only one return label instead of two. Later, I noticed I only received a refund for one item.
I went back to the store about 20 minutes before closing, and despite being busy with lots of returns, Stacy was so kind and genuinely helpful. She took my name, looked into it, and guided me through the process. After working with Amazon customer service, I realized they had sent me the same label again, and Stacy caught that right away. Eventually, Amazon sent the correct label, and thanks to Stacy, both returns were successfully processed.
Her patience, professionalism, and friendly attitude really stood out. It’s rare to find customer service like that these days. Great job, Stacy—I truly appreciate your help! Highly recommend this location.
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July 2025 by H Crain
Customer service in the store was normal. The delivery service is not good. Package has still not been delivered and its close to 24 hours past when I was told it would arrive. I’ll use FedEx next time.
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June 2025 by L P
This location refused services to me because I wanted to ship a pistol's slide for gunsmithing. Just the metal, a non functional piece of metal. No frame, barrel, springs or ammunition was to be included. Funny how ive done this 1000s of times at the ups close to home. They Said they could not generate a shipping label for me nor ship it out of store. There's millions of guns here. Its texas get used to it.
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May 2025 by Robert Byers
Always friendly, helpful service!
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April 2025 by Maddy C
$2.29 to print a label for your shipping service that your already making money on is ridiculous.
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March 2025 by Debi Fairchild
At the UPS store on Center they are always polite and get you in and out of there.
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March 2025 by Irene Allen
Agents are always very friendly & helpful! Never more than a minute or two wait.
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January 2025 by Kelli Moore
Anthony was so nice !! He wrapped my package so nice and gave me a great deal on shipping he's the nicest guy ever!!!!!
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November 2024 by LaDonna R
I just had the most bizarre experience dropping off a pre labeled package for shipment. There were two ladies working both assisting other customers when I arrived. I waited my turn, less than 30 seconds, when the first lady was finished. I waited for acknowledgement, and she did everything possible to avoid looking at me or speaking. The other lady finished, acknowledged me and took my package and gave me my receipt. She at least assisted me, but didn't seem like she wanted to. I take packages here at least once a week and this was the first time I have been treated like anything other than a child of God. I walked in with a smile on my face, left wondering why I was treated differently than the customers just ahead of me. Again, I wasn't impatient, there was barely a wait time. Based on previous reviews this seems to be a pattern that ownership cannot resolve. I have 30 years of experience in sales and customer service and if ownership cannot resolve a recurring issue then they may be part of the problem. I never receive poor treatment at FedEx. Today FedEx earned all of my business.
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October 2024 by gabby gonzalez
Blake is absolutely the best customer service guy here!!!
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August 2024 by Rin Aero
Took a Pc to them to package and ship and Anthony expertly packaged it in a way i feel confident in my packages safety
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August 2024 by Betty Reyes
Worst customer service experience ever. Will not go to this location again.
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August 2024 by Trang Murray
The staff are very knowledgeable and extremely helpful!
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June 2024 by Susan Larson
Great to use , close people friendly.
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May 2024 by KIM Deleplank
No customer service at all ,rude I later found out not all ups stores are authorized to return packages from certain companies I have my regular ups store that I will stick to friendly and are authorized to take my packages
