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October 2024 by Dalia Flores
Amazing service Sara was amazing and walked me through everything!!! Seriously recommend this place soooo much.
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October 2024 by Crystal Garza
very pleasant experience! Ana was wondeful! Great pricing as well!
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September 2024 by Alan Wiggins
I Had a great experience with the storage place itself. My issue was that I agreed to pay $60 a month for a unit. One month into it my rent went up to $90. I oved out!
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July 2024 by Eriah Lano
Anna was a delight to work with! She was extremely accommodating and friendly and is the whole reason I was able to finish my move smoothly. Great service and amazing staff. Thank you!
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June 2024 by jayla medina
The main office representatives are always nice, efficient and get things done quickly. I am very pleased with their service.
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June 2024 by Armando Avila
Customer service was amazing Armando was very helpful and respectful and knew all the answers for my questions.
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June 2024 by Arthur Wilson
Anna is a very dedicated hard working woman. I have been renting here for years and she has always meet all my needs. She is a phone call away. I do recommend this storage location in Deer Park Tx.
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June 2024 by Austin Graves
Very good place to store your things I've never had an issue. The clerk is also very nice and helpful.
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April 2024 by Nancy G
Should be out of business. They use friends family and staff to boost their ratings. Negligent and careless. They lack all responsibility.
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December 2023 by Su Li
The main office representatives are always nice, efficient and get things done quickly. I am very pleased with their service. The local office people don't answer the phone often, but they always return my calls if I leave a message for them. They get my problem solved too. I highly recommend iStorage!
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November 2023 by Riley Burnett
I have been a customer here since 2013 and have always received the very best treatment and response for as long as Rebecca and Bill have been here. I appreciate the fact that when they reach out they are always kind and supportive. They are always on a first name basis with me and my staff. Every time we ask for help they have provided it with a smile.
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November 2023 by Marcelina Patty
It was fast service and the lady who worked with me was very sweet... wish I would of caught her name.
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November 2023 by S
HOW DARE YOU CONTINUE TO CHARGE ME FOR RENT WHEN YOU HAVENT FIXED FHE ROOF DAMAGE SINCE APRIL AND HAVE HAD MY UNIT HAD SEVERAL INCHES OF WATER OVER 5 SEPARATE OCCURRENCES? YOU RUINED EVERYTHING I HAVE AND THINK ITS OKAY TO TAKE $212 MORE FROM ME??!FLOODING DAMAGE & RATS in building 6. After spending about 6 hours so far trying to go through my things and raise it off of the ground, every time I return I see water continues to deep into my unit without rain. I have a super absorbent carpet laid down but it still made it to at least 1 inch on the ground all over WITHOUT additional rain. It will rain again this weekend yet I still have no accommodations to help this situation and they raised my rent. They have done nothing and said roofer is coming and to “bear with them” as all of my beloved things get ruin. Rats destroyed my things.My indoor climate controlled unit flooded twice now since they didn’t have it fixed the first time. To add icing on that cake, today, that same day of notice of flooding again, I’ve received notice for ANOTHER price increase in rent. For reference: It’s now $212/mo. I signed on at $144 last year.Beware and be ready for a fast price increases, and likely at least 2 a year. After renting 2 months here, rent increased… so although they give you a 30 notice, you would have added expenses of moving your things and locating a new unit if you cannot or do not want to pay the new prices. I’m just really unhappy about rate increases every few months…. On top of damage to my things. It’s really one thing after another.Rats ate several of my things (no there wasn’t any food or drink in my unit) but it seems they’ve got that under control now thankfully.The automatic door wasn’t working well for a few months then was completely shut off. You have to walk to the other side of the building with your belongings despite choosing that specific space for convenience. Of course no price break for the damage and hassle they’ve caused their loyal tenants, no but instead increases prices on you again.
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November 2023 by Ashley Wilson
Be VERY CAUTIOUS when dealing with this company! Since they require you to scan through their contract on an iPad while standing, be sure to request this in advance so you can see for yourself how gross this place is. However, it's more advisable to just consider other options entirely as they provide minimal protection for your belongings, lack security cameras, and are THE SLOWEST POSSIBLE to address things that may cause property damage, such as a roof leak, leaving your items exposed to rainwater for extended periods, and in our care 6+ MONTHS. The Center St location, advertised as "temperature controlled," falls short in terms of both protection and customer service. The company's mismanagement is almost unbelievable. They charge over $200 per month for a unit, yet show little care or urgency in handling issues. They’re so cheap they refuse to refund even $7. Istorage on Center also had issues with rodents earlier in the year and chewed through our fabric material, and boxes, when there was absolutely no food items. These people often deflect responsibility to you or at best, their questionable protection plan for which they profit off of. It's important to note that they should be held accountable for their negligence, and a judge will not tolerate refusing to refund rent charges while they fail to address roof damage which caused water damage over a span of six months, leading to damage to your belongings. Horrible, horrible company, or at least Center Street location and its manager is. Unprofessional. Inexcusable. Disgusting. Go down the street a block over and find yourself a nice, cheaper unit, with better management.
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November 2023 by Adriana Castillo
Great customer service, went above and beyond for me. Thank you!