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January 2024 by affirmalpha
The best in Wise County! Prompt and professional service
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October 2023 by Diana Jackson
The most professional and experienced propane company we have found. They came out and set the tank, hooked it up when they said they would and have never let us run of propane. We could not be happier with the service and the price.
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July 2023 by Zsammy0415
I have never experienced such an incredibly frustrating and disappointing customer service encounter as I have with Wise County Propane After four long months of relentless attempts to get my propane tank connected, I am left feeling utterly disappointed and inconvenienced.From the very beginning, I had high hopes for this company. Their sales representative was polite and professional, assuring me that their services were top-notch. Unfortunately, that was the extent of their commitment to customer satisfaction. After filling my tank on they consistently failed to follow through with the vital step of actually connecting it to my home.I made countless visits to their office, engaged in numerous phone calls, and left messages, all in the hope of finding a solution. Despite my persistent efforts, they seemed to display a complete disregard for their responsibility to fulfill their end of the bargain. It's as if their indifference towards me, as a paying customer, became their modus operandi.Not only did this ordeal waste my valuable time and energy, but it also left me without a functioning propane system for an extended period. As a result, I had to resort to alternative measures to meet my household's heating and energy needs, incurring additional expenses and inconveniences along the way.Communication was another area where this propane company demonstrated a complete lack of professionalism. They would make empty promises to address the issue promptly, only to go silent for days or even weeks without providing any updates or resolutions. It is evident that they lack the necessary organizational skills and commitment to effective customer service.In my opinion, this level of incompetence and negligence is simply unacceptable. As customers, we rely on service providers to fulfill their obligations, especially when it involves the essential needs of our homes. The fact that I had to endure four months of frustration and disappointment without a satisfactory resolution speaks volumes about the lack of integrity and respect this company exhibits towards its clientele.I strongly advise potential customers to consider alternative options before engaging with Wise County Propane Their inability to connect my propane tank and their disregard for resolving the issue in a timely manner highlight their poor service quality and their disrespect for customers. Save yourself the headache and choose a company that values your business and prioritizes customer satisfaction.I sincerely hope that this review serves as a wake-up call for Wise County Propane to improve their practices and prioritize their customers' needs
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March 2023 by Lee
Incredibly professional and courteous. I’ll definitely be back for my RV propane refills!
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February 2023 by guenthgi
Such a great mom and pop shop. Friendly and great service, even gave us a history lesson on a big house that sits on the hill by his shop. Highly recommend supporting this local treasure. Fair pricing too.
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December 2022 by Rajiv Chalasani
Best Prices around and great customer service is a hard combo to beat. I got multiple 20/30lb tanks filled very quickly. I would be returning to wise propane for future refills.
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November 2022 by Scott Jackson
The customer service is over the top! Would definitely recommend 10/10
