-
July 2024 by Aaron Harnage
One of THE WORST places that I have ever stayed. Completely disgusted! ?
-
July 2024 by Michael Rodriguez
I appreciate your feedback and apologize for any inconvenience caused by what your customers say, and my choosing to pass on staying at what sounds like a roadside dump.
When you have so many reviews saying almost the same negative things, maybe it is the hotel staff and service that is willfully choosing to be the problem.
I understand your frustration regarding customers expecting good, normal, reasonable customer service. I deeply regret the confusion caused by this non-customer and assure you that I will address this issue promptly by choosing not to stay here.
I was captivated by your rates and was set to book 3 days, every other week, indefinitely because of travel, until I read the reviews.
I was even willing to ignore what I originally was looking at as a bunch of "Karen's" complaining, so I could save some money. I was wrong. I apologize for that assumption.
I was willing to stay because all I needed was a bed and a shower 3 nights every other week. There were no Karen's here complaining, just people feeling like they were being ripped off. Plus I was afraid my flip flops would stick to the floor.
To assist you further, please consider firing your staff since they seem to be the problem. Consider selling the hotel to honest hard working owners so that they can turn this place into a hidden gem in this great state and fine city.
Once again, please accept my sincere apologies for me choosing to not come here at all. It looks and sounds like a real hole.
Thank you, the customers, for bringing this to our attention. Service matters. Especially when there is an open forum to talk about it. Think about that with every reservation and person that walks in the door.
Noteworthy details: Read the reviews. All the details are right there.
-
June 2024 by Carlene Adair
I booked the room using their app. 200 for 5 days. I said deal. They say pet friendly but no where on the app or website can you add your pets on the booking for the price. Get all the way there after I paid for the booking. They told me 20 bucks more per pet per night. That's 200 more. So I could not do it bc I wasn't quoted online 400 bucks since they do not add the pet fee in. I asked for my refund and was told no. I asked for employee i.d. number I was told no. Wth!!!! I need my refund... this is illegal and it's robbery!
-
May 2024 by mark chancellor
Room ok but got just 2 1/2hours early before check in cost extra 20 bucks didn't want to wait so went ahead and paid it but all rooms were open so no sense in charging extra.
-
May 2024 by Liliya Vlasova
The worst stay in my life. Dirty bed with hairs ??
The lady at reception gave me “cleaner” and I changed it by myself. Still not look or smell clean. I couldn't use towels. 20 minus before check out time, they already start to knock in doors “check out! Check out!”
Never again. I would better take a nap in the car next time than use this hotel chain again.
-
April 2024 by M Palase
I booked online through Expedia for a Queen, nonsmoking room. I arrived at 730 pm, after driving since 3am from Florida. I got told that only smoking rooms were available. I said that wasn’t acceptable. I was given two options- go into a smoking room and change rooms after 930 pm or come back at that time, “after someone checked out and I can change the room over”. I wasn’t informed of this until after I had filled out the paperwork to “check in “ though. I left and found a different hotel. Upon calling the number in the app, given for changes/modifications to reservations, I connected with an OYO worker, only to spend 20 minutes going round and round being told that #1) she had no authority to do anything for me, #2) I didn’t book a nonsmoking room, as their system didn’t say that(regardless of what my paperwork said) #3) she kept insinuating that I was ignorant and didn’t know what I was talking about while trying to explain to her that I followed instructions in my Expedia for help. Thankfully Expedia got everything refunded. I will never use OYO AGAIN!
-
April 2024 by Stephanie Freeman
Worst hotel to be ever had to stay in. These people need to be shut down. They stole our deposit because we left a piece of ice on the comforter. The lady said she had to clean the piece of ice up. The linen is as stained up. Have you ever heard of bleach people? No housekeeping at all. Heater only blew cold air. Management refused to give me deposit and claimed they weren’t management. The only cockroaches I seen was the staff!
Rooms: Too small
Nearby activities: Nothing to do
Safety: They stole my money and then threatened to call the police. When I agreed they should call the authorities they chased us out
Walkability: Busy highway
Food & drinks: There was none
Noteworthy details: These people hate life and are miserable. They are so cheap they use Walmart bags for trash bags.
-
March 2024 by Carlos Leyva
Nice ?
-
March 2024 by Land of The Undead son
They priced me at $30 bucks a night, and was surprised to find it wasn't that bad. However keep in mind to have your money straight when paying in cash, it's best to come prepared.
-
December 2023 by Ronnie Gunter
terrible service .. booked a room online and had to pay more when I got there. room was n bad shape, ac didn't work, and opened a window and the frame fell apart and was told to leave
-
November 2023 by Rejodica Bradley
Staff was rude cussed me and my brother out we paid for 2 nights they ripped us off and said we only paid for 1 night we showed them proof we paid for 2 night’s will not give us our money back called us broke and told us it was our problem
-
September 2023 by Nicole Williams
Staff was rude, room was disgusting and full of bugs. I left a day early. Its been a week and im still waiting on my refundable deposit. I wouldnt recommend this place to my worst enemy.Rooms: Bugs!!!! Crickets, roaches, & fleas!!! The walls were so thin the headboard shook everytime someone in the next room closed the door. I could hear neighboring guests screaming and slamming things.
-
August 2023 by Jaime Fuentes
The hotel canceled my reservations cause the fee was too
-
August 2023 by Jo Pas
The lady was very rude, the TV fridge or microwave did not work. Had to deal with major safty hazard. Don't book your stay.
-
August 2023 by Holly Goldsmith
It's definitely a one star hotel. Upon arrival at check in the manager tried to tell me to give her $20 cash for a deposit that was refunded upon check out as long as room is clean. I informed the older woman that I booked everything online it was already paid. Also that I never carry cash. Immediately knew she was trying to scam me out of money. Especially asking for cash. She also told me her credit card machine wasn't working. Which also seems suspect. But I told her it didn't matter my stay was paid in full online. When she seen I wasn't backing down she said "Just don't mess up the room" After checking in she told me she wanted to put a table in my room. Room 108 then had the audacity to ask me to help her carry it to my room after driving 4 hours from Houston. I'm not really confrontational so I actually helped her carry it. I will also be going on the company website to try to get in contact with someone in the corporate office. If you are a person that gets scammed easy don't stay here or deal with this woman AT ALL. I can clearly see she uses that position at the motel for personal gain and would try to add stuff on to get you to give her cash she can keep, on top of her salary.Now as far as the room goes. It was more then I expected for a two star motel. The room was clean I had a nice set of fresh towels. All the lights worked so did the smoke detector and AC. I was pleasantly surprised that the shower actually got HOT. Not just luke warm like most 2 star places. If you blink you'll miss the driveway for the motel. The driveway is a steep hill. Oh and the pool was completely empty and the pool equipment had grass and weeds growing through it. I really didn't expect much for the pice though. But did not expect the front desk woman to try to hustle me for $20.Safety: If you are interested in the illusion of safety I do not recommend you stay here. The inside lock was broken off so only the bolt lock on the door works. And the scammer front desk lady has a key. I wouldn't leave and leave anything valuable in the room. This is a place you check into to shower sleep and get back on the road.
