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April 2024 by DFW Unique Auto
Tried to Call Several time today, No one Picked up the phone. I drove to location to get and check endorsement , Teller said : We have only one banker and she is busy for next hour and half, I wanted her to check with a banker to see if they can quickly help us, But she said No we cant, I asked her, Can you check with the Banker. Answer was NO she is busy. I wanted t speak with the Banker myself, So i went near Her office and waited. Teller came to me after few minutes and Told me I spoke ( Phone Call ) with Banker and she is busy for next 30 minutes and she is going to lunch. I told her, WHY COULDN'T YOU DO THAT WHEN I ASKED YOU???
Here is the Deal: You could Call her when I asked you at the beginning, But you didn't, Why DIDN'T you? What changed in 3 minutes that made you Call her. Every time i go to Wellspring, I tell myself that i did the right decision years ago to close my personal and business accounts. All I have left is small mortgage which that will be close soon.
Well Done Management with offering your best service every time.
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April 2024 by E Meka
Nice location and good customer service.
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March 2024 by Brooke Bellomy White
This branch doesn't answer the phones during banking hours.
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March 2024 by Diwaylon
Great customer service I highly recommend this location, ladies are always nice and ready to help
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March 2024 by Billy Young
Visit this location @ least once a week to make commercial deposits...have never actually gone inside but always use the drive-thru...sometimes there may be a short wait but teller's are always pleasant, professional and friendly. No complaints from me!
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September 2023 by Jose Aguilar
Short staffed even at the drive thru smh
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June 2023 by Jason Yin
One person with line leading outside… atm down…come on
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June 2023 by carmen melendez
Terrible service, the girl to deposit until she asked me for my license after that I had to wait like 20 minutes, I arrived first and then she didn't help me, she came out and she can't take my deposit
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February 2023 by Solange Pincay
Long waits. 0 customer service. 1 teller. Very slow. It takes forever for everything
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October 2022 by Jay Yin
One person with line leading outside… atm down…come on
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July 2022 by J G.
Closed my accounts after banking since 1996!! Also overdraft fees on closed accounts??! Why would you let a charge get paid out on an account with 0.00 after closing without any notification and expect me to pay ??! Worst management at this location and only one is monotremes who knows what she's doing-Brittany, so sad WF!
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June 2022 by Zach Smith
The worst banking experience in my life.
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June 2022 by J C
Worst customer service! Never felt helpless, no one willing to help close an account ! They wanted to make an appointment, like opening one was not an issue . Manager needs training on how to address all ethnicities and provide the same service to everyone. People have a schedule and a life , what happen to service , banks work for us not the other way around !
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May 2022 by Gerry Sifuentes
Only one teller in the building at 1:20 on a Friday…. Pay your employees more
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April 2022 by Jacquelyn D.
This location is NOT open on Saturdays. Site is not updated either. This is the 2nd location on Lemmon that show they are open and both are closed.
