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October 2024 by Jerrod Bell
Tow companies…it’s a love/hate relationship. I made a mistake & paid the price (OVERPRICED) for it. And why does almost all lots look like something out of an old prison movie. Dank/dark & overall depressing.
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September 2024 by Adrian Azuara
My car was towed after accident tow truck was early than e t a, driver was very kind and experienced, good service I’ll recommend them
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September 2024 by Derek Smith
My Infiniti FX35 failed to start and I decided to have it towed. I contacted AT&T Roadside Assistance at 11:15am and Walnut Hill Wrecker picked up the job. I was advised that the tow truck would arrive within 60 minutes. At 12:51am the tow truck arrived. Upon arrival, Prince, the driver, asked me if I was planning on riding with my car in the tow truck. I responded that I was and he advised me that, due to insurance rules, no one could ride in the tow truck.
When initially requesting a tow service, this was one of the stipulations that I had given to AT&T Roadside Assistance. Prince hooked up my FX35 and proceeded to drag the AWD SUV while still in park up the ramp of the tow truck. I yelled to him (over the noise of the tow truck and my car's tires skidding along the pavement and up the ramp) and asked him if my car needed to be in Neutral since it was AWD and dragging a car in that manner could possibly do damage to the transmission. He continued dragging it up the tow truck ramp and responded that my car was unable to be pulled up onto the ramp while in Neutral. I proceeded to call AT&T Roadside Assistance to advise them how my car was being towed and that I was not allowed to ride in the tow truck and was put on hold while (I assume) they contacted Walnut Hill Wrecker. In the meantime Prince finished securing my car and without saying a word to me, drove off. At that point, it was a moot point that I was unable to ride with my car in the tow truck as the tow truck was gone. Unfortunately I had spent the money I had on the tow and did not have any money left over to call and Uber. The representative from AT&T Roadside Assistance returned to the call and advised me that the request that I needed to ride with the tow truck driver was relayed to Walnut Hill Wrecker when they picked up the job. The representative then advised me that there was nothing that she could do on her end to help me. I ended the phone call with her and made arrangements for someone to finally pick me up around 3am to give me a ride. Prince or Walnut Hill Wrecker never contacted me to tell me that my Infiniti had been dropped off or where it had been dropped off. When I arrived on location, I had to walk around looking for my car before finally locating where it had been dropped off. My experience with Walnut Hill Wrecker was disappointing. The driver, Prince, was unprofessional and rude. Additionally the way that he towed my car onto the flat bed while in Park is not the manner in which this car should be towed according to Infiniti (and every other source I found online that discussed the correct method to tow this vehicle). I have yet to attempt to drive the car to see if any damage was made to the transmission.
* This was my experience with Walnut Hill Wrecker. While I did read positive reviews of their service, there may be a lot of negative experiences where people didn't take the time to leave a review. I felt it was necessary to detail the poor service I received so that anyone considering using Walnut Hill Wrecker is informed when deciding whether to use this company for towing. The experience I had may not be the service they provide should you decide to utilize the towing service they offer. My car is important to me and I expected that it would be towed in a professional, careful and correct manner. This is not what Walnut Hill Wrecker exercised when towing my vehicle.
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September 2024 by Dalilah Pena
These people have some shady stuff going on. Was specifically told by Dallas Police department to take my car to a towing yard after an accident. Instead the truck was given $150 from an unknown party to take my car to an auto shop. Ashley gave me the information and when I called back the guy who answered got an attitude and told me he didn't even know who I was and I needed to go there to get info clearly covering up something. Jo never got a hold of the driver who took my car to the incorrect location. Ended up having to call Dallas Police to go get my car from the auto shop and take it to the right place.
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September 2024 by Asim RoyChowdhury
John Olsen is very professional and very organized. On time and very customer
Friendly.
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August 2024 by Jean Perez
The worst towing company in all of Dallas. They are just garbage, their workers are humiliating.
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August 2024 by Christopher Martinez
Fast and good price. Thank you to mark who towed my vehicle??
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August 2024 by Nixxxon Chanel
Gave my passport to the wrong person and said “they all look alike” meaning you didn’t open my passport to verify you were giving it to the right person. 4 days later and still no passport
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July 2024 by Andrea Alonso Wear
He is a Master, this gentleman is near perfection, he helped us with our car with out damaging the front bumper, he is a 10 over this 5 stars.
Thanks DEVEON, you are the best.
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July 2024 by Katherine Frey
Jeff was a real life saver for me and my little sister. Car was in the impound and he waited and was so cool about the whole situation even though the whole process took absolutely forever. So grateful he was there that night.
2009 Toyota Corolla
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July 2024 by Brandon Dyke
Quick service! Very friendly staff & extremely reasonable prices.
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June 2024 by John Chaney
The driver did an outstanding job very professional
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June 2024 by Eduardo Rdz
There have been two times that they have towed me, scratches and damaged the car, they just hand it over just like that as if nothing was happening...
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June 2024 by Amanda Lewis
Nicole is a gem! I came here to recover belongings from my totaled vehicle. She was super friendly over the phone and gave me the info I needed. The first thing she told me when I got there was that she was so happy I was okay after my accident! It is so nice to hear something like that when you’re going through something rough!!
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June 2024 by Zinc
Got left in the rain waiting two hours to get my car back. Never again
