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March 2024 by Christopher R.
This is the worst pharmacy. This is my second trip to pick up a prescription and was told last time it was ready but was too early. Today they told me that there are no more refills. Not sure why they like to waste people time. Zero customer service. Not the only prescription that this happened with. Don't think I've been here without issue Don't even deserve one star
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February 2024 by Erika Meador
Don’t waste your time! The pharmacy is an actual joke, the employees are laughable and incredibly rude. Even though my doctor sent my prescription TWICE they still would not refill it. We will NEVER conduct business here again.
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January 2024 by Wynne N.
Have had to use this pharmacy due to insurance for last 3 years. They have never answered a phone call. Not once. We have had times where we needed to speak with a live person to figure out prescription issues that needed timely attention. Am switching to another Walgreens hoping it's just this location.
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October 2023 by Jan Matthews
This Walgreens on Walnut Hill Lane has TERRIBLE customer service in their pharmacy dept. not only are they rude and abrupt at the drive through window but for example I called 2x and was on hold for 28 and then 30 mins- both times Walgreens hung up on me without a conversation! What a waste if time. Don’t go here!!!
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October 2023 by Andrew C.
Horribly operated and managed pharmacy. You would think a Walgreens pharmacy in Lake Highlands would at least be average. I cringe each month when I have to get my refills. If you use this pharmacy, you have to stay on top of them by calling to make sure your script gets filled. The text and automated calling system does not work here.
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October 2023 by Rozzie D
The pharmacy has poor customer service. There is no reason that a customer should be on hold for 20 minutes or longer to speak to a representative. They pick up and place you on hold immediately. This is ridiculous or they pick up and hang up
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September 2023 by Steve Chappell
Would give 0 stars if possible. Was told prescription was out, but would be filled the next day. Not filled the next day, was told they would call me when it was in. Seven days, no call, but I received a text saying it was on back order and they would notify me when it was available. I attempted to call the store, but was placed on hold automatically. After 15 minutes I was disconnected by their system. Called again, spent 45 minutes on hold, disconnected again. Called and asked for store manager, after 5 minutes on hold, someone answered, I said I had been on continual hold and she just transferred me to the pharmacy, where I was placed on hold. I drove to the pharmacy, stood in line for 10 minutes and watched the FIVE people behind the counter who not once answered the phone, even though it was continously ringing. When I was finally waited on, I was told my prescription had been ready for 5 days. I asked to talk to the pharmacy manager, but he was not in. Asked for his number, they gave me his card with the main store number. Asked for a area supervisor's number and they wrote down 2 numbers, 1 turned out to be the state hotline to complain about a specific pharmacist, the other was the number to their insurance verification system. One of the worst customer service experiences I've ever had.
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August 2023 by Sylvia Stutz
Worst pharmacy ever. Poor customer service, always out of stock, nothing they tell you about prescription availability is accurate ever.
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July 2023 by Laura Balderas
I really love the people and the service I get. Everyone is always helpful and friendly + the store is always clean!!!
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July 2023 by Neil J
Go to a different pharmacy, where they actually care about you. They are super strict about the scripts and I had a legitimate script from a TX doctor and they would not fill it.
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July 2023 by Nocturne V
Terrible customer service, had to make 4 different calls to cancel a pickup and finally get a refund. Their system “glitched” and showed as if I had already picked up the item so they wanted me to go to the store physically even though they knew the item was never picked up, absurd. Save yourself some trouble and please do not order anything for pickup.
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June 2023 by Alicia T.
Absolutely the worst Walgreens in all of Dallas. Very dirty store; there are dead cockroaches on floor and live ones crawling on the merchandise . The employees have a collective IQ of 12. Don't expect them to have any product you need in stock in the pharmacy. Do yourself a favor and avoid this joke of a "convenience" store.
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June 2023 by Matt Jeffcoat
What happened here? Pharmacy has gotten way worse. Out of stock, understaffed, and just very very slow and prone to little mistakes and mishaps that waste even more time.Even just the time to answer questions and pay with credit card is slow.Are you even trying?
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May 2023 by Mark Galati
I've worked at Walgreens and shopped at Walgreens for 20 years and I have never been given such impeccable service. The entire staff deserves a 10 star rating and that's no exaggeration.I simply went to pick up a prescription at the pharmacy, but the Visa Gift Card wouldn't work. Instead of simply saying use another card, each person in the pharmacy took a good amount of time to trouble shoot.The store manager John Sisa came and spent a valuable amount of time calling customer service on the card. They hung up on him once, the second one put him on hold for about 30 minutes. We never got a hold of them again. But each member of the pharmacy stayed, did not complain, and showed friendship.This Walgreens and this Pharmacy is the perfect example of how any service should ever be done. If every store did what these 5 people did, there would be more happy customers, because I am one of them.I give my greatest respects to Riaoli, Qurah, Sonny, and the rest of the staff, I hope I am not forgetting anybody. I also give my deep thanks to John Sisa for working so hard with me. You all deserve more than just a thanks, you deserve a raise and a paid vacation for a week.I love you all forevermore!
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April 2023 by Anna B.
This place is awful the lack of customer service is a joke . The times I have gone the older lady with dried out red hair with gray hair always bags my items has no character I honestly thought she didn't speak at all , bad attitude but tonight my husband and purchased some items I paid with a larger bill they didn't have change. So my husband came back they asked him for id he gave him is us passport and his id consular . It clearly had a Texas id but the staff treated my husband horrible and embarrassed him as the lady screamed at him saying USA we have never been treated with such hatred and racism in our life's . It's a shame that they have people working there that would act in such a matter. Definitely unexpected not very educated on id's not to mention we are in a world of many different people . We hope to never cross paths with such a person .. the lack of empathy for a human being , this company should be ashamed. Not one person helped the whole staff fell short .