-
November 2024 by Caroline Simpson
I usually find what I am looking for
-
August 2024 by sonya kim
Worst service. The people that work in the pharmacy have horrible customer service. If I can do negative 20 stars, I would. The girl that was at the window was extremely rude. Everyone that works here is extremely rude. I’m going to switch my prescriptions to Tom Thumbs
-
July 2024 by Molly Shepard
If zero stars were an option, that is what I would rate this Walgreens. Slow, inconsistent, non-communicative. Each time we have tried picking up prescriptions here, they have missed the original pickup time, missed prescriptions altogether, and the conversation is *painful* to try and problem solve the issue. Avoid this place at all costs.
-
May 2024 by Bob Kantek
Drive through speaker is almost impossible to hear and I'm not even old. If you have any type of questions just go inside.
-
January 2024 by Asiyah Rashid
Professional and efficient staff
-
January 2024 by Wynne N.
Have had to use this pharmacy due to insurance for last 3 years. They have never answered a phone call. Not once. We have had times where we needed to speak with a live person to figure out prescription issues that needed timely attention. Am switching to another Walgreens hoping it's just this location.
-
October 2023 by Andrew C.
Horribly operated and managed pharmacy. You would think a Walgreens pharmacy in Lake Highlands would at least be average. I cringe each month when I have to get my refills. If you use this pharmacy, you have to stay on top of them by calling to make sure your script gets filled. The text and automated calling system does not work here.
-
June 2023 by Alicia T.
Absolutely the worst Walgreens in all of Dallas. Very dirty store; there are dead cockroaches on floor and live ones crawling on the merchandise . The employees have a collective IQ of 12. Don't expect them to have any product you need in stock in the pharmacy. Do yourself a favor and avoid this joke of a "convenience" store.
-
April 2023 by Anna B.
This place is awful the lack of customer service is a joke . The times I have gone the older lady with dried out red hair with gray hair always bags my items has no character I honestly thought she didn't speak at all , bad attitude but tonight my husband and purchased some items I paid with a larger bill they didn't have change. So my husband came back they asked him for id he gave him is us passport and his id consular . It clearly had a Texas id but the staff treated my husband horrible and embarrassed him as the lady screamed at him saying USA we have never been treated with such hatred and racism in our life's . It's a shame that they have people working there that would act in such a matter. Definitely unexpected not very educated on id's not to mention we are in a world of many different people . We hope to never cross paths with such a person .. the lack of empathy for a human being , this company should be ashamed. Not one person helped the whole staff fell short .
-
February 2023 by Ashley R.
Truly the most incompetent mess of a pharmacy I've encountered in my life. It's very frustrating because this is my neighborhood Walgreens but it's time to transfer my prescriptions elsewhere. I've had too many upsetting experiences to count, but when I needed an anti--anxiety med desperately so I could sleep after my dog died, they held it "in progress" for 48 hours. When I called about it, the tech mumbled something that made me feel like it was the first time anyone was seeing the order, and failed to apologize at all. Like, empathy goes a long way. People's medications determine health, well-being, and quality of life. And these employees (surely fine people whom the corporation has failed to adequately train or train at all, and whom they've failed by putting into place a garbage system or none at all) are playing fast and loose with meds we desperately need. Speaking of Walgreens failing their employees, these poor folks have been working the drive through with a broken mic/PA system for weeks (they've been opening the Rx drawer and talking to drive through customers through that). Walgreens couldn't get some of those Walgreens megabillions down here ASAP to better their workers' conditions?! I shudder to imagine how many white women yelled at the Black techs because they couldn't hear them through the drawer. Pharmacy work is serious and important and Walgreens Corp. treats it like a joke. Shame on Walgreens.
-
January 2023 by Google user
Searched for product online and the website said it was in stock. Drove over and they had 1 took it to the register and it rang up more expensive than on the website. I pointed this out to the cashier, Michelle, and she stated that is was only the website price. If I wanted that price I could order it online....WHAT!!! I did place an order online for instore pickup , 5 minutes later I walked out the VERY item I took to the register 5 minutes earlier for the cheaper price. Do Better Walgreens...Not good Customer Service
-
October 2022 by Lisa Tr
Searched for product online and the website said it was in stock. Drove over and they had 1 took it to the register and it rang up more expensive than on the website. I pointed this out to the cashier, Michelle, and she stated that is was only the website price. If I wanted that price I could order it online....WHAT!!! I did place an order online for instore pickup , 5 minutes later I walked out the VERY item I took to the register 5 minutes earlier for the cheaper price. Do Better Walgreens...Not good Customer Service
-
September 2022 by James Gill
Had an uneven experience filling a couple scripts lately. Since resolved,
-
June 2022 by M C.
The pharmacy will not pick up the phone. Eventually their system forces them to, so they pick up, say something indescernible, and put you back on hold. I gave up after 15 minutes; and filled the prescription at a Walgreens 3 miles away. Routing all future prescriptions to CVS.
-
January 2022 by Andy B.
#Good Service #Good Location #Expert
