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October 2024 by Jared F
Liars working there, customer service is a negative 10… lies about not being about to fill a prescription during normal business hours in the park cities. You are liars, you should be ashamed.
Chat GPT:
“It’s unlikely that a pharmacy like Walgreens would have a time-safe programmed to block access during the middle of the day, such as from 11 a.m. to 12:30 p.m., as this is generally a peak operating time when patients might need access to their prescriptions. Time-safes for controlled substances are typically designed to restrict access outside of regular pharmacy hours or during non-peak times.
While specific configurations can vary, most pharmacies aim to keep controlled substances accessible during all business hours to meet customer needs efficiently. If an employee mentioned this as the reason for an inability to access medication, it may be worth clarifying further with the pharmacist or management. It could be a misunderstanding or a miscommunication, as pharmacies usually set up time safes to support workflow rather than disrupt it during busy hours.”
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October 2024 by Elicenda Tovar
Very bad customer service by the pharmacy staff.
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September 2024 by Glenn Vastine
Dirty filthy nasty Walgreens. Worst in the country.
Never seen a parking lot and front area so ill-kept and smelly. Fire the staff and start over. These guys don’t deserve jobs.
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September 2024 by Kaleal Edwards
This is the second time I've had to deal with very rude customer service from the same pharmacy tech named ALLISON Not to mention the wait, even though I've prepaid for the express & scan I would switch medication over the main pharmacy I use But it does not carry this medication Something needs to be done about ALLISON The magnitude of her bad attitude and rudeness is very clear She talks to you rudely in a low tone where other techs cannot hear It's very clear, she is racist
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June 2024 by Melissa Della Stua
Today is 6/9/24 6:44 pm whom ever the manager is on duty 6707 w northwest hwy needs to be fired. I just heard him disrespect his employee ( a young lady whom I have had as a cashier numerous times .. most pleasant lady in this Walgreens.. , very professional respectful and amazing with customers) this male manager manner was distasteful and absolutely unacceptable… verbally disrespectful and belittling this young lady he’s lucky I was just shocked in my shoes.. I would have decked him! If Walgreens accepts this as management I will never go again
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June 2024 by Kent Kirkwood
Call in, finally ring through to someone in the store, wait on hold 5 minutes then the staff hangs up without saying anything.
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February 2024 by Saundra StephensWoodmansee
We've been patrons of this pharmacy for over 15 years and have loved it. However, in the last 3 or so months, something has drastically changed. They are refilling my medications and billing my insurance even though I'm not requesting them (and, no, they are not on auto-refill), and they call me at least 1-2 a week to tell me, "We will no longer be able to provide one of your medications." They leave this message and won't tell me what the medication is. Every time I call back, the person who answers looks at the system and tells me everything is okay and they don't know why I got that message. Every Week. Every Time. A few days later I receive the same message directly from this store asking me to return their call immediately due to a problem with my medications. Today, I asked her not to hang up until she had asked every other technician if they had made the call and she simply put me on hold and left me. I don't know if ownership, management, or what has suddenly changed, but, this is not the Walgreens we've loved for so many years.
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February 2024 by Cindy Alexander
Terrible customer service. Rude personnel . Phone wait times are very long and often you are cut off. This is the worst drugstore - it needs a total overhaul.
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January 2024 by Elaine Weiss
They dont pick up the phone, once you get through queue they just pick up and put you back on hold every couple minutes. Probably gamifying their own monitoring systems to avoid getting corporate pissed at them for not doing what they're supposed to? Annoying.
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January 2024 by Doretta L. Spates
ZERO STARS!!!! The WORST DAMN PHARMACY EVER!!!! Please do not use this location. They are always slow to fill medication. They don’t know how to properly fill medication. This is a TRASH store because of the pharmacy. This is NOT my first complaint on this pharmacy to the store manage. They do NOTHING!!!! The. WORST PHARMACY!!!!! Do. Not. Use. And too dang expensive. Walmart beats their pricing EVERY SINGLE TIME. THEY pharmacy staff ARE ALWAYS RUDE & ALWAYS have AN an attitude!!!
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January 2024 by Linda Horton
I’d rather get punched in the face than try to get a prescription here. Two weeks of trying to get a Rx filled. The pharmacist at the new Walgreens I transferred to because I could no longer handle the disaster of this pharmacy even called me because he thought it was first time I’ve had this medication. I have taken it for over 5 years. Show up to get it & of course they don’t have it & cannot even find the request. So we start again. Then Christmas comes & I am out of town. They message that the doctor needs to issue refill. Why I have no idea since pharmacist literally called me to go over the medication over a week before! Doctor does, but apparently it gets sent to this Walgreens. I go to new Walgreens & they say this one has it & it is ready. Wait in line at this one & what a surprise they don’t have it ready. Tomorrow it will be time to hit deductible again & the price will be almost $900. Bravo. I think best bet is to avoid all Walgreens. To be fair, this is a corporate issue. Walgreens & CVS refuse to staff appropriately & lecture their staff every week that they need to make more vaccine sales. It’s ? corporate greed, but it is really getting tiresome for the consumer & their poor employees.
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January 2024 by Lauren Dale
Incredibly rude and seem to think they know everything and don’t have any desire to actually listen to the issue like a respectful person. I was hung up on after explaining the issue and after being told “you’re just not listening to me maam” they said the issue was with insurance and not them which ended up being incorrect after speaking to someone else and the issue was with Walgreens. Not only were they rude to me but also my disabled father who they have hung up numerous times because his speech is hard to understand at times. Worst Walgreens in dallas ill be switching to their new location with nice pharmacy staff.
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December 2023 by Martha Wallace
I was going to make this longer but this Pharmacy is not worth it. All I can say is this is undoubtedly the worst Pharmacy on the planet. Uncaring, completely incompetent staff. You are in danger if you use this Pharmacy.
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December 2023 by Farley Houston
Avoid this place at all costs. This pharmacy is scamming its customers and probably skimming money off Rx transactions. Today is the Wednesday before Thanksgiving. I just picked up a monthly refill of a medication I’ve been taking for years. The generic version has also been available for years. Without telling me the price first, the pharmacy tech ran through a charge of $350 for the refill when it is usually $10. I asked about it and she said they were “out” of the generic so they filled it with the brand name (without telling me), and that my insurance wouldn’t pay for the brand name. So, my choice was to pay the $350 or go without the medication until my doctor’s office opens the Monday after Thanksgiving. I’m sure this Walgreens will conveniently get a shipment of the generic brand later today, assuming they don’t already have it, which they probably do. The pharmacists are lying and stealing from customers on behalf of their employer.
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December 2023 by MusicIsMyLife
How do you fail so hard at giving patients their medication? I was prescribed three medications for an ear infection my primary physician and one of those meds was an optional pain medication, which was the only medication I received. I did not receive the important medication that was the whole point of me trying to treat an ear infection!
