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October 2024 by ChiTownPR
It seems like ever since Melody passed away, customer service has deteriorated. Every time I call someone, it is either confrontational or just playing rude. This is a job where people should have sympathy and empathy for people who are sick, especially since they are a specialty pharmacy.
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September 2024 by Fats Dollo
The customer service and wait time is horrible now. I had an encounter with Elizabeth the new tech here and she is super rude she left me on hold never came back to the line, when I came in I was still waiting I notice a young lady crying she had been waiting so long in the lobby, and she was late to work she kept saying I just lost my job I can’t be late. So unfortunately she was late due to the long wait. I then stated this is not how you treat customers Elizabeth became loud and obnoxious in front of other customers going back and forth with me. Which is very unprofessional, we’re at this location for a service I was on my lunch break I was late as well. Astin heard her and came out she was very apologetic for Elizabeth’s actions. This location needs tech with customer service skills and empathy something Elizabeth don’t have.
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February 2023 by Sharon Rowley
Always efficient and helpful. Locaed inside the lobby of Children's Medical City Dallas, it provides quick and fast access for those new prescriptions!
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November 2022 by Jenn C.
This is really our only Pharmacy choice that's near our house - even after getting emails, texts and phone messages saying my prescription is ready to pick up - it NEVER is ready on time. Why go through all the hassle to notify me 3 different ways when it's never accurate? Don't get me wrong - the Pharmacist on site is very nice but the inconvenience is really hard to make up for.
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November 2021 by David Ornelas
They don’t have the medications I need and take forever
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October 2021 by Daryl W.
Scheduled a 2nd vaccine dose here about an hour ago. Drove all the way here and pharmacist says we've been out of psizer for a couple of days ago we meant to call all of our appointments. I explained to her I just made an appointment 30 mins ago. She had nothing to say but helped to show me where I can do a walk visit but there our to lunch for the next hour. Finding the location is horrible it's inside the hospital Dan you have to pay parking.
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September 2021 by Chris Decker
After making an appointment online the week prior for the Pfizer vaccine and taking off work they had no record of the appointment, it’s inside a hospital so not a fast easy in/easy out (the website does not tell you this when finding a vaccine location); and you still have to pay for parking even though they messed up your appointment. Go to Costco where you don’t need an appointment and pharmacy is open to non-Costco members.
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November 2020 by Yvonne m.
Very pleased with the service! I thought it was pretty cool that the Hospital had a Walgreens in it! The staff were efficient and very kind. I needed a TDAP for school. The tech did not hesitate to help me out. The pharmacist was great as well. I didn't feel pain with the shot, she also provided me with the proper documentation that I needed being it was for a nursing program. Thank you!!!
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October 2020 by Naomi Baker
The employees was helpful.
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March 2020 by Orr Lodging
Thoughtful, precise & very helpful during this stressful time!! 19 March 2020
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October 2019 by Jeffrey Koch
Extremely limited selection. basically only adequate for filling prescriptions
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October 2019 by Airborne Evans
Nothing special but always staffed
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September 2019 by Coko N Lee H.
I've been here for weeks with my husband's transplant, so I needed a medication called in for me, as we are 2hrs from our home. They had my Rx ready as soon as I walked from building D & were so very helpful. You can tell staff shows extra care, so I feel they are perfect for working in such a large hospital environment
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June 2019 by Aaron M.
Pharmacy extremely rude on the phone glad I didn't go in. Go to a real Walgreens where they might have some customer service skills.
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December 2018 by C-dog! Evans
Nothing special but always staffed
