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March 2024 by Labeena Wajahat
Would give 0 stars if I could. Terrible customer service for a return and argumentative SAs who lie straight to your face. Never coming back.
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July 2023 by Hadleigh Wynn
Always Delightful.
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April 2023 by Nicholas Redding
Stopped in to look at the men's line. Selection was a little bare, but overall nice store!
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April 2023 by Maria Morton
I live in Atlanta and needed a pair of shoes from this store. I worked with Mia and she was so prompt and friendly! I received my shoes the next day and they are perfect! Thank you for your assistance and for making the process so seamless Mia!
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December 2022 by Hadley Wynn
Always Delightful.
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July 2022 by Maria F Di Rita
The attention is personalized, I loved it but I couldn't find the shoes I was looking for.
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March 2022 by Grace-Michelle Cole
I had an amazing experience with Hector. He helped me purchase a beautiful pair of glasses.
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March 2022 by Allison McDaniel
Same experience with broke heel. They’re not polite about it either.
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January 2022 by Jawde Cristina Hermann
Horrible experience. I bought less than a month ago some the valentino rockstud metallic ankle strap sandals for my graduation ceremony. The heel broke during the graduation (this was the first time using it) it was a really scary thing, luckily I didn’t fall but I had to change my heels to others in the middle of the ceremony. I came to Valentino today to figure out what they could do for me, the guy that “helped” me was being rude and wanted to charge me for the shipping after the repair. I didn’t really want the shoes anymore but he told me that reparing them was the only option and they couldn’t give me store credit… so I didn’t have any choice. He was being so rude that I left with the shoes. He told me he was going to talk to the manager, I told him I would not leave the shoes if I have to pay, he told me I could leave with the shoes then and walked away he left me standing in the store talking by myself. His name is Michael!!! The shoes were 1150$ and for the price I paid for them I should receive better treatment. I want a refund! He was super rude not sure because I am hispanic, he was super rude since the moment I enter the store. DONT GO TO THIS STORE!!!
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October 2021 by Lisa D.
This Valentino Store is by far one of the best designer stores I have ever walked into. The customer service and the attention to detail is amazing. The first item I purchased from them I had a small issue with a foot on the bag and they promptly repaired the foot and called me. I have the utmost respect for Tyler and Hector they are both truly amazing! I look forward to many more shopping opportunities. Lisa D.
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September 2021 by Brian Hou
I came in on a Tuesday afternoon looking for the new men's belt collection. It's a beautiful boutique, but that's about it. The store was empty except for the sales agent and me. His eyes were glued to his phone the moment I walked in. He pointed me over to the belts; there were only 9 of them. I'm surprised he didn't trip while walking through the store on his phone. I asked him for more colors - "nope". I asked him for more sizes - "nope, we don't have your size and that's all we got". And we stood there awkwardly as I waited for a recommendation... maybe an online order? maybe a ship to store? Nope, I just looked at him waiting for a response while he played on his phone.No wonder there's a line out the door for all the boutiques except for this one.
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July 2021 by Nhoemy HP Divis
I loved it, thanks to Mr. Hector for his kind attention.
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July 2021 by 미미네네
Great service! Kind!My purse is perfect!
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May 2021 by Jawde Hermann
Horrible experience. I bought less than a month ago some the valentino rockstud metallic ankle strap sandals for my graduation ceremony. The heel broke during the graduation (this was the first time using it) it was a really scary thing, luckily I didn’t fall but I had to change my heels to others in the middle of the ceremony. I came to Valentino today to figure out what they could do for me, the guy that “helped” me was being rude and wanted to charge me for the shipping after the repair. I didn’t really want the shoes anymore but he told me that reparing them was the only option and they couldn’t give me store credit… so I didn’t have any choice. He was being so rude that I left with the shoes. He told me he was going to talk to the manager, I told him I would not leave the shoes if I have to pay, he told me I could leave with the shoes then and walked away he left me standing in the store talking by myself. His name is Michael!!! The shoes were 1150$ and for the price I paid for them I should receive better treatment. I want a refund! He was super rude not sure because I am hispanic, he was super rude since the moment I enter the store. DONT GO TO THIS STORE!!!
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October 2020 by Anne French
Hector and Micheal offer excellent service every time my daughter and I shop here. We always look forward to seeing them.
