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August 2024 by Fernanda Arenas
the kids who work there should learn to treat people and do their job, they are very disrespectful and rude
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August 2024 by Cris
Came to return a package. Could the people working there be any ruder? They are so rude and act very entitled
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August 2024 by Nora B
Unfriendly staff. Extremely rude. I walked in and they acted like I was interrupting them, and then laughed in my face without even saying a word. 4 people on their phone getting annoyed at a costumer. Come on, your job is not that hard. Stop acting like mean high school kids and do the job you're getting paid to do
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August 2024 by Sweet P
The sign says the hours are from 8AM to 6:30PM. They never open at 8 AM. Whoever works the opening shift is always late. Please hire reliable staff
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June 2024 by Christian Smith
Gentleman at the counter very unhelpful. Going to another ups store. Don’t use this location
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April 2024 by Melissa Garrett
I'm an online seller and freelancer, so I go to UPS stores across the metroplex to drop things off. Apparently this location charges $1 per package if you're dropping off for USPS. The man working there seemed to think I was dumb for not knowing that but he would "let it slide this time." I have not run into this anywhere else in all of DFW and will be sure to avoid this location from now on
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January 2024 by Leigh Salvo
I wish I could give this UPS store more stars. I had the good fortune of getting service from Jerrod Hodge, the store manager, for a relatively complicated shipment of important international documents. There are two things I want to highlight here: 1) FedEx is COMPLETELY useless unless you are a business with an existing account - which I am not. They will NOT provide a prepaid return envelope/label unless you have an account - so if you need to send something securely (like a passport/visa) and want to include a return envelope so it can be tracked and expedited, spare yourself the time going to FedEx. 2) UPS is VERY individual friendly and if you have the good fortune to be in the Dallas area, visit the store at 11700 Preston Rd. Not only did Jerrod handle my situation efficiently…I waited almost zero time in line and it was only a few days before Christmas when everything was jammed! Customer service 10+!!
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December 2023 by Becky Autrey
Helpful, friendly employees
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November 2023 by Marc Delflache
This store has horrible service. The black older lady just talks on the phone. She’s very important.
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October 2023 by Wayne Willems
I want to acknowledge Sheila. She is always very friendly and very helpful.
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October 2023 by Kay Allison Crews, CPP-T, PRP
I've been a customer here for 25 years or more. Fast, efficient, friendly. They even carry my boxes out to the car, and when I've been on unexpectedly long road trips, forwarded me "just the important" mail. I'm a fan.
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October 2023 by Tin Nguyen
I work next door and service is decent when they’re opened, but this location never opens on time. Please update your hours so customers wouldn’t have to show up early and wait for no reason.
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October 2023 by J H
This location has the most unfriendliest staff I have ever seen. I went in for Amazon returns and the staff kept complaining about how many returns I have and how I need to use the self service. First of all, the store had no other customer but me, secondly, there were 2 ladies (Sheila and another lady with red hair with no name tag). The lady with red hair was on her phone. So they didn’t want to help me not because they are busy with work, or other customers but just simply because they were annoyed of how work I’m making them do.
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October 2023 by Mary Witherspoon
Two of 3 employees have no clue what they are doing and had to call someone outside the store to ask what to tell me. I got a non-answer. They couldn't tell me where the package I dropped off was.
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October 2023 by yemane tsegaye
Really bad service I want yesterday at 8 am for notory case she told me to come tomorrow then I want as per my appointment today same time but the person is not around she told this in a bad way we do not give the service today too. I am really really sad by her reaction even she did not say sorry . Really I am sad on the costumer service u have there
