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July 2024 by Leah
I drop off packages at this UPS store frequently. The staff is always extremely friendly and efficient. Especially the tall guy. There can be several people in line and someone will step from the back to assist.
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June 2024 by Omid Golnabi
Incompetent employees,
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May 2024 by Dilshad “DD” Delawalla
I do not think this 1-star review is going to matter to the owners of this store owner since they already have many of those but their service has kept hitting a new low.
I have been their customer since the store opened over a decade ago. Steadily, I have seen the staff behavior and customer service reach new lows and their prices reach new highs.
Over the weekend, I was there to close my mailbox. The staff just wanted to keep my keys and give me no cancellation confirmation because they did not know how to operate the computers in the store to close out a mailbox. They refused to call the manager or a helpline to get assistance. I came to find out that they were totally lying. They knew exactly how to do it, and they also had a physical form that they could have given me to fill out and then provided a receipt of cancellation.
These words come to mind every time I think about this store: lazy, price gouging, and rude.
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April 2024 by Mark Allen
I came in on a Sat 3/23. to send about 10 neck ties to a relative in Denver. They were in a Ziploc bag. I asked the gentleman what was the least expensive delivery method to use. He took my Ziploc and put it in a white plastic bag and sealed it, stuck it on a scale and told me it would cost almost 40 bucks!!. My response was wow! What about USPS? His reply was it would cost me $35 to send one sheet of paper using UPS (OMG really ? How stupid do you think I am? ) ; and he handed me the flimsy white plastic envelope ( that I did not ask for yet) and told me it would cost me $3.25 since he had sealed it,) What an incredible rip off! It was quality like cutting a 12 x 12 corner of a white garbage bag and putting two face tape on it and charging somebody $3.25 and by the way - I didn’t ask him for envelope or to seal it - he just stuck it in there and sealed it quick. I paid him rather ticked off at the thought of purchasing $.10 worth of plastic for $3.25!!
I went to the US post office two days later and mailed it for $11.50 including their two dollar better quality envelope. .. I have shipped 20 + rare and expensive guitars through UPS stores near Lakewood, and had very good experiences. But that was a total rip off ! I will not return.! He should’ve taken it out of the chimpsy plastic bag envelope, and been more polite! For the record, I dealt with another gentleman 3 weeks ago at that store who was polite and helpful…
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April 2024 by michaelpi63
Proximity, trust them more than any other delivery service
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January 2024 by samantha musarurwa
I was just there 10 min to drop 1 package they wouldn’t let me in, a guy without a uniform completely blocked the door( in dreadlocks) Poor customer service . They should write closing time as 5:30pm on their website so we don’t drive all the way. Very lazy workers.
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January 2024 by dadders6
They've recently gotten two new, younger gentlemen who really seem to be on top of it. (Don't know their names) I hope they stay.
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January 2024 by Michelle Lewis
All I can say is the poor dude behind the counter looked like he was “one more crazy person” from having a meltdown this morning. The cranky old lady complaining about the self-serve kiosk didn’t help. I got what I needed done, but won’t be back.
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December 2023 by Juan rivera
Employees are rude..
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December 2023 by Del Hendrixson
GREAT STORE UPS - GREAT CREW ALWAYS HUSTLING AND SERVING LONG LINES OF CLIENTS - VERY FUN AND PERSONABLE ALL OF THEM, EVEN THE TEMPS THAT CAN COME IN AND OUT ON OCCASION!! KUDOS!!!
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December 2023 by Lori P
Closed more than 10min before time, not nice, they just looked at me thru the door and pretend that I was a ghost. I had an urgent package.
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November 2023 by Necip
They are not very serious about their job. Making nonsense jokes about business. This is unacceptable behavior from the company.
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October 2023 by Charlotte Crockett
I took in a package to the UPS store on Oct 8 although I had a prepaid label from USPS- I just needed to get package shipped asap.When the cashier quoted $39.78 for a 2# package, I said, “no thank you and requested the package back”.Then he quoted $14.50 plus tax. My question to UPS- why couldn’t you charge the lower price in the first place. Did the cashier charge with UPS policies or what was the reason for the up charge?I have been to this store before but there was something that did not feel right about this UPS visit.
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October 2023 by Sire Lando
In an era where digital communication reigns supreme, it's often the tangible and immediate tasks, like faxing a crucial document, that remind us of the importance of exceptional service. My recent experience at The UPS Store (182908 Preston Rd Set D9) was a testament to this very notion.From the moment I stepped into the store, I was met with a sense of calm and orderliness. The pristine neatness and the logical organization of the facility immediately stood out, signaling a place where tasks are handled with the utmost precision and care. It's evident that meticulous attention to detail is a guiding principle here.Now, while the ambiance plays a role, it's the human touch that transforms a service from good to outstanding. The staff members at The UPS Store exemplified this principle. They greeted me with genuine warmth, and their professionalism shone brightly as they assisted me in faxing my important document. Their efficiency was commendable, ensuring that the entire process was executed swiftly without compromising on accuracy.The crowning touch to my visit was the interaction at the check-out counter. Instead of a routine transaction, it felt like a heartfelt interaction. The genuine kindness radiated by the staff was palpable, adding a personal touch to an otherwise procedural task.Overall, my visit to THIS UPS Store was a masterclass in what customer service should look like. Their seamless blend of efficiency, organization, and human connection left a lasting impression. Whether you're faxing vital documents or availing of their myriad other services, rest assured that at this UPS Store, you’re not just another customer; you're a valued individual whose needs are met with unparalleled dedication. Kudos to the team for setting such high standards in service excellence!
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October 2023 by Ashtyn Brooks
The last time I had to mail something, I went to the post office and the people there were so rude. But I had an amazing experience at this UPS store today! The two gentlemen in there were friendly and knowledgeable. I appreciate the customer service at this location!!
