-
May 2024 by Tyisha Donaldson
I just came to the store today May the 20th 2024 there's a young lady here by the name of Amanda if that is her name I came in told the young lady that I needed help with getting a package out of my car she did not acknowledge me she did not say anything to me she skipped over me and started helping other people now I could say that I felt as if color had anything to do with this seeing that I was the only black woman in there Amanda is white and the rest of the store is white she didn't even have decency to tell me that she was the only person working there she could have told me that she was unable to help me do to her being the only person working there another customer should not have asked me for them to be able to help me I've never been treated like that and it does not feel good
-
May 2024 by Martha Vargas
Avoid this location. The staff (older lady)is not very helpful. She just isn't very pleasant. Other locations are so eager to help and answer questions. This location needs to train their staff, to provide a high level of service to all customers.
-
April 2024 by edgar juarez
Don’t usually leave bad reviews, but the young lady at this location came across as having no desire to help or assist me with my package. I would look for another UPS location to send out your packages!
-
April 2024 by asiye asaadzade
I don't have good experience in this ups, the young girl at front desk is so unfriendly. One time i ask her to put the name of the receiver on the shipping lable and even though she said she did, i realized she didn't and my package almost got lost because of her mistake. I will never go to this ups again.
-
February 2024 by Calvin Franco
Visited the Dallas UPS Store for a quick shipping need. The service was efficient, and the staff handled the transaction competently. The store was organized, but it felt a bit understaffed during my visit, leading to a longer wait time than expected. Prices were in line with standard UPS rates. Overall, the experience was satisfactory, meeting the basic expectations for a shipping service without any notable highs or lows. Suitable for straightforward shipping and packing needs.
-
December 2023 by Jocelyn Sosa
The young lady at front desk this evening was probably very overwhelmed with the holiday’s and I complete understand. But why be insolent. I was thrown off by her question regarding who the shipment was for and my response to that was “family” and when I noticed her unpleasant vibe to my answer. I responded back with New Jersey. #sorrynotsorry that you aren’t being polite nor direct.
-
December 2023 by Bedford Wynne
Quick service / usually come in for notary service and am in and out pretty quick / nice staff
-
November 2023 by Daniel Rodriguez
Bad customer service, young lady in a bad mood
-
October 2023 by Francisco Ramos
Really bad customer service. She does not even deserve 1 star. Do not recommend.
-
October 2023 by Jasmine Smoot-Leyva
Only taking off 1-star because they often have children working at the counters during weekends.
-
October 2023 by Willie Ruiz
Once you get over the fact that they charge 1.08 for tape, I have never experienced any issues. Service was fine, usually takes about 5 minutes in and out. When I turned in my AT&T stuff it was in and out no issues what so ever. Only thing I dislike about this location is the parking. It sucks. But even after coming here for years I’ve never had any issue shipping, notary or with returns.
-
October 2023 by Andrew Bishop
Literally the worst UPS store on the planet. I went into return a few items to Amazon and the girl behind the counter acted like I was bothering her and told me to use the machine where I could scan the code... I attempted to do so and look for a bag to put my item in and she pointed at a giant roll of bags and said you can use those. She instructed me to use a 5-ft by 5 ft bag for a 1-in box basically and then finally said oh you can use smaller bags they're under the counter and pointed... But of course there were no bags under the counter and again she seemed like I was bothering her... Less than zero customer service here... I won't be back.
-
October 2023 by L T
They charged me $1 plus sales tax to do an Amazon return. They had a kiosk but I didn’t use any of their supplies. They said it was for tape. Maybe I don’t understand the nuances of shipping expenses but I assume the Amazon contract with UPS franchise stores compensates them enough they don’t have to charge me for taping the original blue and white Amazon envelope closed. So lesson learned if you want to drop your stuff here is tape that stuff closed and apply the label yourself. I was tempted to debate it but I wasn’t sure they’d charge me for occupying their retail space and really my time was worth the buck o eight. I’m also enjoying the catharsis of leaving a review for what I consider a poor retail experience for what really is low hanging fruit. Obsessing over the Pennies worth of tape means when I got to go out of pocket for UPS store service I won’t be doing it here. Which is a shame since this one is less than a minute from our house. One star for shamelessness, one bonus star for doing it so brazenly.Update, I just read other reviews after I posted mine. This franchise is proud to charge that buck for “six pieces of tape” hahaha. Mind you I brought in the blue plastic Amazon envelope that is factory sealed on most sides except the top. Maybe I got six overlapping pieces for the primary opening. They really take the literal meaning of not “customer packed” here.I read some of the owner replies, they come off snarky and passive aggressive so I don’t think they really even care about service or how their staff treats its patrons.
-
September 2023 by Carlos De Lira
Shut the entire UPS down! They are inefficient, they lost my package with car parts worth over $500 dollars.
-
August 2023 by Vinita C
Incredibly slow and inefficient. I drive out of my way to avoid this location.
