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August 2024 by Lucas Weiman
Ladies at the front desk were polite and very helpful.
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June 2024 by Tracey
Tony and Daniel and the entire crew went out of their way to help. Wonderful service!! Really great friendly people and very polite plus very helpful!
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June 2024 by Pam Stewart
Super service from Tony. Lately we have sent many shipment of family heirlooms from Christmas decor, framed photos, art and fine china. I appreciate Tony’s professionalism and cheery smile. Everything has arrived in perfect condition. I’d recommend this location given the over the top experience.
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June 2024 by Pierre Verona
The worst experience I ever have
In the beginning I had great experience with this store. But since the new manager Tony arrived, everything have been one horrible experience after another.
1. I have always gotten all shipments packed by them to make sure, if something happens they do full refund to me or to my clients.
2. Since Tony the manager arrived, we have had 6 breakages in shipments sent by him. The other employee that always work with me (he is an angel and do such great work) even tried to help showing how my packages have to be shipped.
3. After these breackages, we contacted Tony by phone by email and told him the specific clients for whom we were doing claims. He always had a different excuse to my staff.
4. Because of this, I went personally and showed him all documentation needed. I had all receipts and paperwork wit printed pictures of each claim. He saw all the claims and told me, he did not needed my paper documentation. He had everything he needed to file the claims…
5. After that we called and mentioned the claims while we were bringing other packages to be shipped… sometimes he was not there or he was too busy and telling me he was working on the claims. To the point where the required 30 days for a claim passed and he didn’t completed the claims.
6. Tony then proceeded to never send an email informing us that these claims where never filed. Not until a member of my staff comes to deliver a package that he casually inform my staff that he could not file these claims. Let’s remember they packed these items, I brought the paperwork in person and my staff have contacted him during the right time…..
7. After that we have contacted them several times and all tony says is that he can’t cover the claims…..
8. Tony will never give us his boss information neither the store owner’s information.
9. Obviously we will escalate this to corporate. This have been the worst experience we have had with UPS so far. They pack the items they charge you extra for insurance, tell you they will take care of you and do the claims, then claims are never done…….
10. If I would have known this, I would have never trusted Tony neither his word to file these claims. And take this directly to UPS.
11. Tony deceived me and told me that he was going to do these claims because they were all shipped at the same day. And here we are. We have had to take care of the clients and still loose the money from the items we shipped. Then loose more money because we had to either do refunds or ship new items.
In conclusion this has been the worst experience I have had in any UPS store. I just hope this doesn’t happen to anyone. We were giving them so much business and I have decided, never again.
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May 2024 by Jennifer Watz
When I walked in no one was working at the front of the store. There appeared to be two employees in the back half of the store, and they both yelled at me from across the store to use their self service kiosk rather than walking up to the front counter to help me. The employees give the impression that they don't want to be bothered with helping customers. First UPS store I have ever felt unwelcomed. What a disappointing customer service experience. The last time I was in store a couple of weeks prior, there was a young man working that was very loudly sharing a very inappropriate story with a customer in front of everyone. You could cut the air with a knife with how uncomfortable the customers in line were. I recommend going elsewhere if you need to go to a UPS store and care about professionalism or customer service.
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December 2023 by MargRox
This store still accepts notary appointments online.There is NO NOTARY at this location.DO NOT MAKE A NOTARY APPOINTMENT.
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August 2023 by Kristen Booth
Very friendly and quick to take care of my shipping!
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July 2023 by Kristen Toten
Very friendly and quick to take care of my shipping!
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March 2023 by Nathan Warner
The employee there was very patient and willing to help with the task I needed to complete. They were very kind, courteous, and when my task required waiting for a fax to go through, they were helping others. Very knowledgeable about processes and able to switch tasks quickly.
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January 2023 by David S.
Great experience today. Very competent employee at the front who knew exactly what he was doing. Nice, punctual, and I was back on my way in no time.... With a receipt of my item being shipped.
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December 2022 by Suzy Featherston
Have always loved it here; friendly and efficient. But not today.Slow, rude and not helpful. Will find another location.
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August 2022 by Nicole CB
Joe Tasse was extremely nice & helpful! We needed something printed, notarized, & faxed. Having it done ALL in ONE location WITH amazing customer is GREATNESS! Keep up the great work guys!!
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July 2022 by Peggy Meyer
Professional, helpful and friendly service!
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April 2022 by CB Nicole
Joe Tasse was extremely nice & helpful! We needed something printed, notarized, & faxed. Having it done ALL in ONE location WITH amazing customer is GREATNESS! Keep up the great work guys!!
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March 2022 by HJ S
Joe was amazing, I brought two unpacked boxes but he was happy to help and managed everything so easy. Maybe it was his bad day when he got a bad review? As far as my experience, he was efficient and quick and that’s all I need from UPS.
