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August 2024 by BETH GRIGGS
After finding out they gave my package to the incorrect person instead of giving me next steps or solutions they hung up on me. When I tried to call back they picked up the phone and hung up on me again.
Very disappointing seeing as the value of the package was $1k.
I would not recommend using this location for shipment holds.
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August 2024 by Yasmeen
Shut this place down pls. Same experience as everyone else here.
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August 2024 by Fernando Cruz
Fee for a prepaid return item is so greedy.
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July 2024 by Laquinta Bursey
Adam was so amazing he was respectful helpful and kind!!! Update i went to check on the tracking of this package all of the items were missing out so if it was Adam im so disappointed because he seem so kind
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July 2024 by Andrew Roberts
Staying at the hotel and needed something shipped to me. They charged me $5 to pick up a package. AVOID AT ALL COSTS.
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June 2024 by William Smith
This store charges additional fees that other ups stores dont charge. They charged me $ for a pre-paid package that was supposed to be free return paid by the merchant
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May 2024 by Amas Tenumah
Where incompetence and indifference collide. Avoid at all costs.
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May 2024 by jimmie woodworth
Driver keeping packages playing like they can find your address and mark as item delivered and signed by Amazon that crazy ..
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April 2024 by Carolyn !!!
I should have listened to the reviews and avoided this place. They "don't have" UPS Ground...??? Since when? As a result I had to ship 3 day when there was no rush...and ended up paying 3x what I should have. Avoid this place at all costs (literally)!!!
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April 2024 by Patience Oyegoke
They charge 10$ for returns from Amazo/ TikTok/ and any kind of return they are already being compensated for on Amazon. Didn’t have this anywhere to let us know.customer service is too poor for them to be this money hungry
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April 2024 by Sam Olson
**AVOID AT ALL COSTS!!! READ BELOW** I should have listened to the reviews on here!
Needed to send some clothes (1 jacket, 4 shirts, 1 shoes). I told the lady it was no hurry at all so send the slowest. ONE HUNDRED TWENTY DOLLARS. I was in a hurry to DFW so didn’t have time to look over every detail but upon inspection: $14 for a small box, plus $104.74 for the sending of said package ($4 insurance, $20 just to send it, $80+change for the shipping itself).
…now those are all a bit higher than expected of numbers aside from insurance, but I get it. But I SPECIFICALLY told her zero hurry, no rush shipping, and Yesenia, the clerk, charges me 3-day instead of ground.
Per the UPS website (I looked it up, because yes I’m a bit miffed) shows I should have been charged $45.00. So unless “you have time today”, take your business elsewhere.
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April 2024 by Buddy Fin
This place is messed up. I had some medicine delivered to Omni hotel and my room, I never got a call or anything, I went look for my package and receptionist told me they’re delivered to UPS store. I went in and thought I can just pick up my package. No, they asked for $30 for receiving my package! Shameless!
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March 2024 by Judith Maisel
A)They don’t answer the phone.
B) I was surprised by reviews that say they charge 7.00 service me. That is not correct: THEY NOW CHARGE 10.00 service fee, in addition to any and every other expense you might incur.
C) Yes, I left before I was charged for any air I might inhale.
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March 2024 by Oscar Campos
Was planning on going here and good thing I DIDN’T! Read reviews and they charge $7 per package that is already pre paid ? Absurd and should be closed down
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February 2024 by SuperBrianpeterson
I just wanted the owner to know I will not be using UPS services at this location because of the drop-off fee.Low rating reviews were helpful and saved me valuable time!
