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October 2024 by Robert
I recently had the misfortune of dealing with this post office while trying to get fingerprints done for an FBI background check. The USPS offers this service in conjunction with the FBI at select few post offices, and the email you receive from USPS instructs you to visit during passport hours. Sounds simple, right? Not at all.
First of all, the larger post offices that offer this service don't have passport appointments available for over a month, so you're forced to rely on their "walk-in" hours. At this location, that's Tuesday-Thursday from 8:30am to 9:30am. However, they only take the first seven walk-ins. I arrived at 7:30am, hearing that the spots fill up within minutes of the post office opening at 8am. I did everything possible to ensure I was in the right place at the right time, only to be told after standing in line that fingerprints are taken at a completely different time — 9:30am.
Here's where it gets worse: I called this location over a dozen times the day before to confirm the details in the email (as that's what the email suggested), and no one ever answered the phone. Not once! I then resorted to calling the USPS customer service line, which had a 43-minute wait time, just to make sure the information I had was correct. Which the agent confirmed. I went through all of that just to show up and be told conflicting information by the staff.
There is absolutely no reason for this level of disorganization and chaos. What’s the point of sending an email with instructions if the details are wrong? Why have a local phone number if no one ever picks up? Why make customers spend hours preparing and ensuring a smooth process, only to waste half their morning because the post office can’t get its act together? It’s frustrating and unprofessional. USPS needs to get its operations in order because the current state of affairs is a disaster.
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September 2024 by Liz Cushman
Very rude and racist employees. Postal police are ZERO HELP, useless, and a waste of taxpayer money.
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September 2024 by Gregg Smith
Ill only change my review knowing those people shown were fired till then got a horrible post office. Yeah horrible people will ruin a reputation
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September 2024 by Sheila Hood
They are very rude.
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August 2024 by Rodrigo Madrid
Be aware 2nd time package lost never scanned I used to drop them off at this location at the front counter where they tell you to place them , several days later when clients contact me saying theres no traffic. All they do give u claims ph number which never no one answers ...please don't go there.
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August 2024 by Ashley R
So convenient! Open 7 days a week and open much later than other post offices. Love this location!
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August 2024 by B. Lee
The customer service that I received was very, very disappointing. I don't have the energy to provide details because it would be a waste of time, and management will not do anything.
(The team at the counter needs attitude adjusting)
God bless!!!!!!!!!!!!!!!!!!!!!!!!!!
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August 2024 by Roberto Lenin
These is the worst service storea long waiting .
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August 2024 by Jose Luis Sunuc Jacobo
Excellent and very punctual. The attention was very friendly
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August 2024 by E B
The agents at this location are extremely cold and extremely rude and very unhelpful whenever I go here I literally dread the fact that I have to go to this location. They do not treat customers well at all and do not seem to be happy in their jobs. It's really unfortunate because when I go to my local post office I have a very pleasant experience and I'm treated well and taking care of and can get my needs met every time. I'm a regular postal customer and know that my requests are not anything outside the what is simply needed. I do not take up a lot of time and have very simple request but at this location I'm treated like it is a bother to deal with me
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August 2024 by carolina martinez
The workers at this office should be fired! I never seen a more unprofessional worker ever! Ridiculous!
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July 2024 by Felisha Sellers
My package is still sitting there even though it's 2 weeks late!!! Unfortunately I am beginning to understand why the U.S. Mail is being considered obsolete.
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June 2024 by Arham Ayaz
Stupid location. No staff to help. One clueless
staff serving 10 people
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June 2024 by Ronald Kaim
They take care of me very well everytime I deposit mail.
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June 2024 by Dionte Sims
Rude and nasty for no reason. There has to be some type of customer service training that’s required before hiring people. It’s disappointing and uncomfortable.
