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October 2023 by Pray WithMe
I visited this location today and was trying to make a purchase and use my points and my coupon I had. I was planning on spending over $100, the African American cashier said no you can only use one, either my coupon or my points. I told her I had been shopping at Ulta for over 10 years And have been using both. She said no. So I just walked out without getting anything. What an uneducated woman. I had went to another store and they said I was able to use both. I do not recommend this store! I always have issues here.
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August 2023 by Carmelia Salinas
I want to give shout out to Salma!! She did an incredible job with my hair and always does! Followed her from another location and I drive all the way from Forney because she always does an amazing job!
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August 2023 by Kristin Abraham
I would like to first of all say I am am a diamond VIP member so the experience I had at the Ulta store by the Galleria Mall was disturbing and insulting. They have a female security guard and when I walked inside she of course greeted me and I happily returned the greeting. I promptly went to the nail area being that was the purpose of my visit. I was in this very small aisle when I noticed the security guard had suddenly moved her chair and now she was directly aligned with the aisle I was on. I walked around to the next aisle because I realized it was a clearance area, and suddenly she was standing at the opposite end of that aisle. I went back over to the nails and she appeared again. I went to go check out on the far side of the store and suddenly she appeared again.FOR SOME UNKNOWN REASON THIS SECURITY GUARD BRANDED ME AS SOME SORT OF THIEF. IT WAS INSULTING TO SAY THE LEAST AND QUITE FRANKLY HAVING SOMEONE STANDING OVER YOU WHILE YOU SHOP SUDDENLY MAKES SHOPPING MUCH LESS APPEALING.
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July 2023 by Rhae Kiessling
Salma gave me a super fun yellow to green blend!! It’s my favorite color and she’s very talented!! Thank you!
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July 2023 by marquina hargis
I came into store to smell some new senta that I have been looking to purchase. One was jimmy Choo I want Choo. Unfortunately, the tester bottles down to the end and smelt perfume had soured and smelt stale. I said something to the manager, and she insisted that it was a brand new bottle, but the bottle was almost gone and all dented up. I just decided to leave and go to the mall. I’ve been a diamond member for the last three years and plus I used to be a GM for Ulta. I know what I’m talking about.
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June 2023 by Kelsey Lewis
The workers are not helpful at all. I came in to match a new brand of foundation to my skin tone and got no assistance. I asked for something to wipe my face and a consultant told me they didn’t have anything and never asked me if I needed help with anything else. I went to a different location and they were so much more helpful.
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June 2023 by Ki Hicks
Let me start by saying I’m currently transitioning my hair…. I went to Ulta to find products because the normal ones that worked on my hair were no longer working…. I got into the store and was met by Jacob. He was smiling and so helpful but I doubted him because he was white…. I know this sounds horrible but his hair is very different from mine and I wasn’t sure if I could trust it.LET ME TELL YOU WHAT! All of the products that he recommended work perfect and my hair feels absolutely fabulous. I guess the saying don’t judge a book by its cover is 100 percent true. I can not thank you enough Jacob and I’m sorry for doubting you. Will for sure be back to see you!!! You are God sent!!!!!
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May 2023 by Catherine Herrera
Salma is amazing!! I went to another location where they left my hair horrible! She bought my hair back to life after an amazing color correction. She took her time to make sure I was happy with my result. Thank you so much Salma!!! She is the best !
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May 2023 by Yas M
IF YOU ARE A PERSON OF COLOR DON'T COME HERE UNLESS YOU WANT TO BE FOLLOWED AROUND! I came here with the intention to shop with my family & the black officer lady started following us around the moment we stepped foot in the when she was OUTSIDE before we went in. The Manager Ashley, the male employee, & short female employee with shoulder length hair were no good either the guy kept glancing in our direction & whispering in his mic, the two female workers & officer came towards the area we were browsing and were just hovering over us as if we were stealing! We used the restroom & the officer lady came right after us & told us to get out the restroom because they were closing it was 8:30pm they close @ 9pm! Worse part was that the officer lady stood outside the restrooms waiting for us to get out and she even went inside the restrooms to check them, when there were other customers at the store how come she didn't decide to do her job and keep an eye on them? Oh yea maybe because my family & myself were the only POC! We got tired of being followed around being treated like theives so we left we were all very upset & shame on this ulta for the POOR CUSTOMER SERVICE!
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May 2023 by Nevaeh Lopez
Always very friendly and helpful. I'm always greeted and asked if I need help with anything. Good selection, I like how the store is organized, and they know what they're talking about as well.
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April 2023 by Maple
Whoever is management here is disrespectful and unprofessional. I heard them screaming at an employee from the other side of the store. Does the management really treat the people who run their store like this? It’s disgusting. I hope that manager gets fired for what I had to hear. That poor employee.
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February 2023 by LoLo S
Salma is amazing!!! I got highlights at another location as was very unhappy. She took the time to consult, helped me get a refund from the other location and honey the color correction was AMAZING!! Go to salma that’s it!
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February 2023 by meghana manyam
I got hair treatments at the Ulta Salon. Deep conditioning and Olaplex. Salma is great and did a great job with my wavy hair. She is very knowledgeable and I will return back.
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January 2023 by Natalie G
ZERO STARS for this location. I picked up my order that I ordered online. I came to this specific location because it said everything was in stock. It was not and I received only 1 item out of my order. That’s fine. Now that I’m wrapping my presents, I realized YOU GAVE ME THE WRONG PRODUCT. I ordered a perfume and you gave me a HAIR MIST. I get they look very similar, but you would think they would scan the product before its given to you to verify it’s the right product. You gave me a product that is more than 50 % less than what I ordered. This is completely unacceptable. Do not recommend this place.
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January 2023 by tinashe bushe
I just want to shout out the manager Whitney for her customer service and going above and beyond for me. I initially had a makeup appointment booked at this location only to find out a few days later that the mua I was booked with wasn’t taking appointments. Whitney made some calls and got me an appointment at the Park Lane store with a MAC mua (Ana) who did an absolutely amazing job. I was so grateful that she went out of her of way to get me taken care of as I had an event to go to. Thank you again!!
