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September 2024 by Dawn Roxas
If you’re a veteran, don’t ever go here. One of the sales person lied about not having a military discount. He justified it by saying they don’t even get an employee discount why would they give military rebate. Glad we didn’t purchase our car here. Go to Toyota Cowboys instead, they’re very accommodating with vets.
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September 2024 by 365 Overhead Door
Happy with the quality of repairs and maintenance, always timely and proper. Not impressed with paying approximately 10% “shop materials” fee AND the new 3% fee for paying with a card.
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September 2024 by James West
Always great service no matter what. On the faster side too compared to what i’ve experienced at other dealers. Complete trust in him handling my 4Runner and keeping it in tip top shape.
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September 2024 by arnetta hamilton
I was contacted by Toyota of Dallas concerning a trade in on my 2020 Camry. The sales person name is Juan. He called me several times and I finally set up an appointment to come in today at 12:30pm. Today it was raining so I was late but still made it. During my time there I gave Juan my information and in the end he tells me they do not have the model Camry I want in stock and won’t have any until the 2nd week of September. Now him and I have spoken over the phone concerning which car I was getting and we spoke right be before I got to the dealership. The point is he could have told me over the phone they didn’t have many cars in stock. Waste of my time!
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September 2024 by ph. harris
The service department performed an oil change and a wheel alignment in about an hour on my 2021 Corolla LE. My Service Advisor, Joe Delapa kept me informed as to the progress of the service with appropriate explanations. I appreciate the care and expert attention to detail. I had a great experience.
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September 2024 by gianfranco scollo
They do not deserve even one star for poor service, especially in the service department, starting with their workers and ending with the service manager. Bad experience.
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September 2024 by Znasckos Jewelers (Znascko's Jewelers)
Ken was excellent! Best experience I’ve had at this dealership!
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September 2024 by Karen Hunnicutt
I have always received great service here. Alec Raetz is my service advisor and he is fantastic. Always keeps me informed of what the 4 Runner needs and what to expect for the cost and my wait time. Many thanks to Alec and to Toyota of Dallas.
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September 2024 by Jose Salcedo
I've owned my 2023 Tundra for a year now, and I'm already being told I need new tires. Since I bought the truck, it has had ongoing alignment issues, requiring realignment three times in the past year. The service manager insists the excessive tire wear on the outside is a tire issue, not an alignment problem. However, with the alignment being off multiple times, it's clear the real issue lies with the alignment. Now, Toyota has me running in circles, asking me to contact Falken to blame the tire manufacturer for the wear, instead of addressing the root cause.
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September 2024 by Clayton Harrison
Usually worry about getting overcharged at dealer but Alec was super helpful and trustworthy and felt I got out of there quickly, efficiently, at a very fair cost.
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September 2024 by Rifaqat Ullah Waqas
I recently bought a car from Toyota Dallas, and I wanted to share my positive experience. The sales representative, Jahangir/John, was incredibly helpful and knowledgeable, particularly about electric vehicles. They delivered the car ahead of schedule, and I’m very satisfied with their service. I especially want to thank Jahangir/John for their exceptional assistance.
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September 2024 by Teddy Ibrahim
Great experience and Anastacio was very professional and got the jobs done quick! Thanks! :)
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September 2024 by Carlos Gutierrez
Smaller place than the Toyota of Dallas but there Customer Service is one of the best.
They don't ignore you.
They look up what ever it is your looking for.
They don't Lie they don't give you the run around.
I'm happy to be serviced at the Toyota of Richardson they show more Class and Professionalism.
I have to drive from Down Town .... but I leave with a smile.
Thank you Toyota of Richardson!
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September 2024 by heeho lee
Doug was very professional, helpful and kind. Shop was very clean. I had to drive 30 min to get here, but I will still visit this shop
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September 2024 by Eddie
Very unpleasant experience, very time consuming for a cash purchase, they have no respect for the customers time, they throw people at you like if they want to help but it is just to eat up time. Never again.
