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January 2024 by Secret Shopper
Lazy management team, Jesse grocery manager too busy on his phone to assist with an issue. Tried to address it to store manager and he didn't seem to care.
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March 2023 by Pam Overstreet
I’m interested to know what protocol Tom Thumb’s Meat Dept takes with their “buy one and get one free meat”. I purchased 2 eye of the round thin sliced steaks last week and 2 members of my family got very sick with a stomach issue. One was $9 +/- and the other $7, so assume I got the $7 was free. Believe me, it was not worth it! This was at the Skillman/Royal LN store. I did notice a few gray spots on the filets, but since I used the day after purchase I didn’t give it much notice. Please advise; this is a horrible way to make money on old meat!
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October 2022 by D E.
I had glass in my pie. Sooooo glad I didn't feed this to my child. How do you get glass in pie? Where did it come from???
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April 2022 by Bobby B.
I frequently visit this Tom Thumb store because of the location from my home. I Go to this store every morning during the week to pick up a Dallas Morning Newspaper. But today May 1, 2022 I decided to purchase a Sunday newspaper which I never have done before so I did not know the price. So I figured $6.49 was normal because the price of the weekly paper cost $2.99. So I decided to return one paper to get my money back, but Ana in customer service said I could not return it because I opened the plastic containing-the 2 newspapers. Well low and behold a older Caucasian female right behind puts an open box of medicine on the counter with no receipt as well and Ana gives her a store gift card. So I ask what's the difference between an open box of medicine or an open package with 2 newspaper. She responded there's a difference. I say there are both your product! So I say this is blatant rascism! And you should be fired! The manager comes and says it was a misunderstanding. I say no way this is blatant rascism! So he gets Racist Ana to return my money! Then He says do you still want a paper, I say after all of this would you still want to do business here! I will drive to Kroger for here on out! Bobby B.
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February 2022 by Wade C.
As long as you do not need help, this is the place for you. Ordering from the bakery or other depts can be a challenge to find someone to help. When I finally went to customer service I was asked if I wanted a manager (which never happened either). Left without what I went in for. Lots of beautiful cakes behind counter getting stale because no one can buy them. Go to a neighborhood bakery if need need something right away.
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May 2021 by Nicole
Utilitarian experience. Two thumbs up.
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April 2021 by Steve W.
I come in here a lot because it is close. They always Have just one checker open, people lined up. And the Manager sits in the back eating donuts. It never changes despite repeated feedback to this management. I hope they lose all the business in the area. Come on HEB
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April 2021 by Tommy B.
This skillman Worst customer service of any grocery store I have ever shopped. Priscilla has no business dealing with customers and the lack of customers is a sure sign she has already had dealings with many.
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October 2020 by Will K.
Good selection of items. Most items are on sale. My BIGGEST problem is the one gentleman in the deli section who never said wears his mask unless asked to do so. In this COVID era everyone needs to wear a mask especially someone who slices the deli meats. Management needs to wake up and rectify this problem.
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October 2020 by Melissa H.
I come here often for a lot of my basic essentials. I wanted to leave this review today specifically for Makaiya. She checked me out and her customer service was on point, the guy bagging was also extremely friendly and even the security guard who was standing there! These people are great and I appreciate the attention to customer service.
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October 2020 by Jeff E.
Just bad... I get off work late so I go as fast as I can I rush to the store to get my kids stocked up for the week after I get off. The sign says they close at 11pm but at roughly 10:45 the cashier comes on the loud speaker In her best Flo the rude waitress voice and tells customers "they have 15 minutes and the store is closing so if they want their groceries then they had better get to the register"... classy.. at 10:50 the security guard of all people start following you around and reminding you that they close in 10 minutes so hurry up... I wonder what the corporate office thinks about running customers off with $200 plus dollars in their basket just so Flo can go home right at 11... on 10/4/20 I had enough. They had turned out half of the lights in the store at 10:50 and the security guard kept bugging me to hurry. When I got to the register I was in a foul mood and I was putting groceries on the roller belt as fast as I could and the cashier(Flo from the loud speaker) wasn't checking out the groceries. I looked up and she was just staring at me. That infuriated me even more so I told her she could start checking products any time now. I could tell she was annoyed that she had to scan over $200 worth of products at 10:55. After running me out well before they close I could care less what Flo thinks. This store has always had a major personality problem and after thinking about why that is, all I can come up with is that particular location is just trashy and lo class. When you think about it on a higher level, their parent company (Albertsons) is your typical large corporation who's only concern is how to save a dollar while putting up a front about being for the customer. They are not for the customer.. They hire anyone and $9 per hour doesn't buy much. Never has, never will... I'm not sure if those "run customers out" tactic is managements or the cashiers but that is no way to treat customers. I'm done with all Tom Thumbs.... I will drive well out of my way just to ovoid anything owned but Albertsons Corp..
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September 2020 by S L.
Very unprofessional, rude cashiers, this grocery store is very ghetto. Don't waste your time here there are much better grocery stores like central market and target to shop at.
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August 2020 by Cheyenne C.
i always have great experiences here. i have been using the curb side pick up for the last few months and have enjoyed the experience. the young man who usually brings the groceries out is very friendly. i appreciate that he ties the bags for me before putting them in my truck bed, i wouldn't expect him to do that step, but i appreciate that he does.
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May 2020 by Joel B.
I shop here because its a 3 minutes drive from home. It's a super expensive supermarket, and the prices are always messed up and you have to claim the cashier, deli staff are rude and unwelcoming. You ask for thin and they give you what they want. Pharmacy staff is professional, friendly and courteous. You can bring a concern to the manager and good luck with that. Business should be all about customer service; treat people with respect and we will return. Simple
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March 2020 by Richard Guerrero
Convenient
