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April 2024 by Victoria Arroyo
The manager Danielle made me SO UNCOMFORTABLE she was being so so rude and cruel to the employees. As always, the strawberry sweet tea taste bad with little to no ice , so I asked for a strawberry ocean water instead. Danielle is outside with another male employee who she is disciplining very rudely and loud in Spanish, then she dramatically points to my car and gets loud and sarcastically asks the poor girl as shes walking back inside " WHAT ARE YOU DOING??GO HELP HER ! then she shakes her head" the sweet girl then came and grabbed my tea to take inside to exchange. then again, Danielle stops her at the door and gets loud with her " WHAT ARE YOU DOING??!!! , DONT EVER TAKE FOOD OR DRINKS BACK, IVE BEEN TRAINING YALL SINCE 5 THIS MORNING, HAVENT I? ARE YOU SERIOUS COME ON NOW!!" The poor girl is always replying " yes ma'am " with her head down the whole time. Then this lady has the audacity to look at ME and tell me word for word " DONT EVER GIVE US YOUR FOOD OR DRINKS BACK, YOU KEEP IT IN YOUR CAR" I asked , does Sonic have a sign that says that? she said " I use to have a sign they made me take it down" Shes talking to these employees ( who are young teenagers, someone's child) as if she is a damn Prison Guard or Drill Sergeant. I felt so uncomfortable and sad for the employees. I then apologized to the sweet girl as she brought me back my drink and told her she doesn't have to accept anyone speaking to her in that way, she raised her head and smiled and you can tell I made her feel so much better! I then asked Danielle for cooperates number and she laughed at me and said " this is a franchise" I said ok give me the contact for whoever is above you. I made her pull out her phone and I took a picture of the contact! I told her she needs to learn how to talk to people! Its been confirmed this poor young girl QUIT not too much longer after this incident because of the verbal abuse by this lady! Don't let your kids work here with this cold hearted woman! Danielle, if you are reading this, you need to work on your people skills asap. God don't like ugly! I don't care how much older you are or how much more money you make, you are suppose to treat EVERYONE with the same respect you expect in return! Go fix that sweet tea instead of playing Prison Guard ma'am. Please and thank you.
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April 2024 by Braylon Zachery
Workers don't seem like they want to work here
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April 2024 by Miss Esha
Service was trash.. asked for manager and she never came
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March 2024 by Stuart Miller
Food is always goodEmployees are fast, smiling, engaging, and some are on skates which I didn’t think Sonic did anymoreIt’s one of the businesses in the area that keeps up appearances which we all appreciate. Landscaping looks good, store is clean, and my whole family loves coming here
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March 2024 by Edward Prieto
The manager was very helpful and courteous.
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February 2024 by Sharon W
Pure “dog food “ and I thought it couldn’t get worse! Items from the app don’t always match what you get. They will substitute without asking.
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January 2024 by William Johnson
I don't eat at sonic that much. So I was working in the area yesterday and this was pretty much it. Since it was nice out we decided to eat at the patio. I ordered two #1 combos, while ordering I asked for a glass of water. The order taker laughed and said "what size?". I said whichever is free, she then replied, "nothing is free" I laughed as well thinking that she was joking. I thought she was, but then she said "you can get a mini cup of water for ten cents." I explained to her that I was spending $21.08, but that seemed to fall on deaf ears. At this point I was ready to cancel the order and drive somewhere else to eat. I didn't but really should have. They brought the food to the patio in the bags. We opened them up, there was no ketchup, so my son asked for some, she went back in and didn't come out for a while, so my son asked someone else and they gave him 4 ketchup for our combos, he gave me the 4 and asked for some more. No it took about 5 minutes before she came out with 4 more ketchups, but before she headed them to him she said "that will be 25 cents each" we were flabbergasted to say the least. Explained to her we didn't even get ketchup with our order... The food was not that great, I could tell the meat was not freshly cooked, and the tots seemed to be soaked in oil. Overall this is an epic fail, especially for someone who doesn't eat here much anyway. I will not ever again buy anything from Sonic. They made it perfectly clear that the customer, is just there to hand over their hard earned money. I have already fired Wendy's, and now you Sonic...
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January 2024 by Olga Guardado
Pretzels are
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January 2024 by Justin Eans
Terrible experience every time I’ve ever came to this location, your better off going to the one off 20 or driving to cedar hill sonic, yes. it’s that bad.
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December 2023 by Danielle Bean
Very dissatisfied!! Went to this location last night because the location on Main didn’t have Jr burger patties…went to order first wacky pack and the associate taking my order kept cutting me off asking what else I’d like when I hadn’t even finished with the first order and didn’t get the order correct…when I went to tell her what corrections needed to be made, she cut me off again and told me to hold on…by that point I was already irritated so I left!!
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December 2023 by sandee rivers
I was amazed at the great friendly customer service we received at this location. Definitely made my day!!
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December 2023 by trey parr
Showed up late, right before they closed. They still took care of me and were very nice.
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November 2023 by Shirley Ballard
Server does not ask if u want mayonnaise or mustard on your
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September 2023 by Charisse James
The most unprofessional staff I have ever seen. They are so distracted, laughing and playing when taking my order. I have to continue to repeat myself. When delivering the food, they don’t speak and the guy today stood back and I had to reach and grab all my stuff off the tray myself. Some girl was training him and she told him he suppose to hand me the food. He told her “bro shut up”. They both just walked away after. Didn’t say thank you, bye nothing. And y’all have the nerve to ask for a tip. I wish I would give my money to lazy and disrespectful employees. I stay right by this location but I bet I will never come back. This is repeated poor service but today topped the cake!
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August 2023 by DeWayne Riley
My kids really like Sonic Drive-In. Ok so do I.
