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March 2023 by Colleen Jones
Used shipsmart to move a very nice table and four tall back chairs from Hermosa Beach CA to Fort Worth TX. The cost was reasonable, and everything came as expected with no damage. Much better than anything I was quoted from the big cross-state movers.
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October 2021 by Kristi Doud Dell
Terrible company. From start to end had trouble getting a hold of people. Dates promised weren’t upheld without a ton of calls and having to get angry. Communication is horrible about the process. Spent a ton of money and many headaches and angry calls to get less than a 10% refund.
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July 2021 by Matt Massullo
I had a very sub-par experience with this company. The communication is horrible and they move extremely slow. I was charged almost $2,000 more than the original estimate and was told by one of the operators (Emily) that this was my fault.Thankfully, I spoke with the first empathetic and professional in the company (Ana Mayer). She was very nice and completely understood where I was coming from. She ended up refunding me some of the money that I was overcharged and explained the why behind everything. If it wasn't for Ana, Shipsmart would be getting 1 star from me.Service: Out-of-county removals
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February 2021 by Charles Bremer
Absolutely horrible. Terrible at communication, they were over an hour late for pickup, when I called the 1-800 number to find out what was taking so long the lady was super rude as well. I'd look elsewhere if you need something moved. Plenty of better compl
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November 2020 by Vyki Bishop
We had some pieces that were left to us by our mother who recently passed away. We were out of state and some of the pieces were heirlooms. We had no way to transport them and this company was referred to us by a moving company as it was a small load.It is a hard time when a family member is gone and they made it easier on us.Carly especially, was available when I needed help or information.I recommend that you get a list of what you need moved and make it as complete as possible before you ask for an estimate. It was easy to set up, but the website is not easy to navigate to add items. Bottom-line, they charge based on weight. So unless it is an expensive item you want to insure, it won't matter. Hopefully, you are more organized than I was!Services: Oversized item removals
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November 2020 by V. Bishop
We had some pieces that were left to us by our mother who recently passed away. We were out of state and some of the pieces were heirlooms. We had no way to transport them and this company was referred to us by a moving company as it was a small load.It is a hard time when a family member is gone and they made it easier on us.Carly especially, was available when I needed help or information.I recommend that you get a list of what you need moved and make it as complete as possible before you ask for an estimate. It was easy to set up, but the website is not easy to navigate to add items. Bottom-line, they charge based on weight. So unless it is an expensive item you want to insure, it won't matter. Hopefully, you are more organized than I was!
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May 2019 by Donald Lawson
Ship Smart handle our requests with professionalism and compassion we had a great experience and will definitely use them again.
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October 2018 by Alex McNeely
This company is absolutely FANTASTIC!!!! Great customer service, and always updated me on my shipment. I was referred by a moving company that knew my small move would have been to expensive with them, and ship smart gave me a GREAT PRICE. Thank you so much!!
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October 2018 by Max Carritt
AVOID THESE PEOPLE.
