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February 2024 by Kevin Britton
I would stay here again. Good rooms and great atmosphere and brilliant customer service.
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February 2024 by Ashley Sims
Very nice environment! Very nice and clean. Roshandra was very polite and very nice. I'm glad I chose this location!!
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February 2024 by john von
So this is my honest take.Came here in 2017, 2019, 2022 and 3 weeks ago for business.In 2017 and 2019 they had it the best! Amazing breakfast, rooms so clean you can eat off them and hotel staff that were so friendly they were almost like your friends. They had free parking and breakfast was always included in the price.In 2022 I noticed the downfall because post covid. The staff weren't as before, the rooms weren't as good as before the only thing that went up was the price.In 2024 this place has officially lost my business. Came in with a price that was almost doubled the price since 2019 so I assumed it must be better, no. Was given a room and the light bulbs kept buzzing because the wiring was going bad so they moved me to another room. The new room had a drain that was coming back up, gross. Asked to move again and they moved me to another room that the AC could not be turned off for some reason. I set the unit off and it kept making the room cold I ended up leaving sick. The room phone didn't work and the hot water would take 3 minutes to heat up. Ontop of that I had to pay almost $20 a night for parking which is insane. I paid for their breakfast one time and it is nothing like how it used to be. All the food is stale they use super cheap processed ingredients now whereas before they always used fresh ingredients.I'm a very reasonable person but if you are charging $150/night plus $20 parking and $25 for breakfast then you must provide at least 3 star services because this is highway robbery. I went to the LA Quinta inn around the corner and for a fraction of the cost you get way better for it and parking + breakfast is included.
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February 2024 by Karen May
I’m a Flight attendant in training and I must say the service I received for the past few weeks has been outstanding.This young lady Jacqueline saved my life by obtaining a forgotten password for me from my room. She knew exactly what to do and responded to my request quickly! My day could have been a disaster, but she saved the day for me!!Then, Kenya W. came to the rescue by printing off documents that we all needed. She also remembered that I liked decaf coffee at night and kept a mental note. She’d see me walk up on occasion and was already getting the decaf out of the drawer, and did it with a smile!Chase, always greeting with kind words and a smile. He noted everything we ask for on the first and second days of our journey and everything we requested was completed efficiently.I must say, that’s not just customer service, it’s genuine Hospitality! Their graciousness and concern for many of us has been outstanding!! Thank you❤️Rooms: Very nice and clean!!
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February 2024 by Bernardo Casal
Chase was who made our experience memorable! Thanks!
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February 2024 by Nika Francisco
Great location. Very clean . Staff was awesome especially Rashandra at the front desk who was amazing . Will definitely stay
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February 2024 by Sa'Youh W. Tunji
I loved my stay here this past weekend. In town for a funeral and they were so gracious. Check in was a breeze. The lady at the front was just so kind. Provided directions too. She could double as a tour guide in Dallas. :)Thank you for this!Rooms: Spacious. Very clean and well set up. Nothing beats the view from the 14th floor.
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February 2024 by w.m. fisher
Near the galleria, SMU, Love field and major highways. Make sure you get roomService an order the jalapeño poppers. Street corn meets jalapeños. Front desk team of Chase & Roshandra . Super helpful and friendly. Explained charges and amenities available.Rooms: CleanSafety: Very safe and quiet areaFood & drinks: The drinks are top tier
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February 2024 by David Wang
Staff was friendly but really slow. Booked third-party and took 15-30 min to check in (excluding waiting in line). Room was fine, nothing fancy. My bathtub would not drain. I asked them to fix it the next morning but they never did.
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February 2024 by Albert Chun
Kenya and Chase took care of us from the start at check-in at the front desk. We were warmly greeted and promptly checked in. Their attention to detail and priority on making sure we enjoyed our stay was sincerely appreciated. We were pleasantly surprised by the service and enjoyed our stay. I'll be staying here again the next time I'm in town simply because we don't feel like strangers here.Rooms: Rooms are clean and basic with the essentials- perfect choice with no frills and straightforward comfort.
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January 2024 by Mark Nolan
From check in to check out we had a wonderful experience. The staff was super friendly and smiling. The room was clean and nice. Will definitely stay here again.
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January 2024 by Jay Ferguson
Be sure that your room does not front LBJ freeway, it’s NASCAR out there! Staff have zero idea where the stairs are located, seriously I ask two different front desk staff. For the price, save your money and find a different place.Noteworthy details: It is situated on one of the busiest sections of Dallas Road and 635. Backs to warehouse, over priced
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January 2024 by Tony B
Kenya at the front desk was amazing. The door to the room bathroom is stuck and I have been waiting for maintenance to let me out for 30 minutes. This sucks. Help! Let me out!!!
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January 2024 by Christian Davidoff
Nice rooms dinner is a little pricey for what you get but the food is
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January 2024 by Scott Barnes
Clean and spacious rooms, nice full buffet breakfast.
