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August 2024 by Tony Do
The guys July 20th did a fantastic job, great service, and amazing timing for my battery change
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January 2024 by Turrubiartes Turrubiartes
Terrible service
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January 2024 by Chelsea Johnson
Alex was very helpful with assisting me with my tire. I had a large nail in my tire and Alex was able to assist me in a timely manner. Very professional.
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November 2023 by Alicia M.
I had a flat tire while driving and was able to pull into the parking lot which was the closest thing. Now mind my boyfriend has a membership and has had it for over 10years. I understand I didn't physically have the card so he sent me a picture so they could help me atleast get my spare put on. My boyfriend called asked about putting my spare on or checking the tire for me and told him they couldn't because I didn't have the mebership. It's an emergency situation that required putting a spare on for me, while I'm literally standing out side the tire shop and can't receive any help. I know if it was anyone's wife of someone that worked there they would be beyond mad for not receiving help the way that I did. The way I got treated considering the situation is beyond me. The only offer given was to put air in the tire which I knew wouldn't help becsue the tire was off the wheel and that's why all I needed was the spare. Sorry to say that this happened and I know I would never want anyone else to be treated in such a manner as I did
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August 2023 by Rusul A.
Worst customer service . Never again, had to wait for almost 2 hours just to print the receipt to exit
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July 2023 by Wes R.
I think this particular location may have serious managerial issues. Many of the employees we encountered were angry and outright rude.
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July 2023 by Samantha A.
If you like your deals served with a side of disappointment, try this locationFrom unattended self-checkout lines to snack bars with half the items out of stock, you're sure to have a great time. If you need something, the store attendants are ready to greet you by ignoring you with silence or barking orders - it's a toss-up! There's a blatant disregard for service, an arrogance that the staff can treat customers any way they want without recourse.The store is generally well stocked with deals. But with an experience this subpar, I opt for delivery or shop in-store elsewhere.
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April 2023 by Sherri H.
I was in the area for a doctors appointment and stopped in looking for the fresh squeezed orange juice that Sam's has sometimes. They didn't have any so I'll have to stop in at my usual Sam's near my house. They did have some beautiful hibiscus trees at the entrance that I have bought and enjoyed in years past. Also looked at the clothing but didn't end up buying that. Sometimes various Sam's have slightly different items available so it's like a little treasure hunt.
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April 2023 by Dana W.
Never ordering delivery from Sam's Club again. Not sure why this service has deteriorated the way it has, but in the last two months we've had alcohol left on our doorstep with no ID check, but they didn't bring half of our order. Yesterday we had a delivery guy who spoke NO English and he left without delivering our order, apparently thinking we cancelled the order, but we hadn't. He can't read or speak English, so while one item was "cancelled" because it was out of stock, he took that to mean it was all cancelled and he left. So we had to go take the time we didn't have to go spend more money to replace what we didn't get from Sam's and of course who knows if we'll ever get our refund. You can't call the store as they rarely answer the phone and, if someone does answer the phone, they just say "come to the store." If I had the luxury of time, I wouldn't need to order for delivery in the first place. Just a disaster of an operation.
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September 2022 by Kelsee J.
This locations cafe is consistently out of hot dogs. I had to go to sams every weekend this month for various reasons and every time I went to get my kid a hot dog SOMEHOW they are always out. It doesn't seem like a big deal but when a 2 year old wants a hot dog, the world is ending. It's genuinely half the appeal of sams... disappointing. I also over head a bakery staff member get loud with a customer bc he accent my dropped a tray of cupcakes. Do all the new people work on the same day? Drive to Webb chapel location instead
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September 2022 by Chef Jeffrey
Online said Sam's club tire and battery midway and 635 opened at 8amThat was not trueOpens at 10 am....I had to be at work at 11am and was trying to get a slow leaking tire replaced since I drive on 635 and tollway to get to workI mentioned that to Sam's employee and she rolled her eyes and walked away while I was talking to her smacking and popping her chewing gum...Nice manners winch
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August 2022 by Allison F.
This Sam's club is very convenient to go to- it has clearly marked signs and always has good sushi options! I like coming and getting a slice of pizza before shopping.
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July 2022 by Jeffrey Morris
Online said Sam's club tire and battery midway and 635 opened at 8amThat was not trueOpens at 10 am....I had to be at work at 11am and was trying to get a slow leaking tire replaced since I drive on 635 and tollway to get to workI mentioned that to Sam's employee and she rolled her eyes and walked away while I was talking to her smacking and popping her chewing gum...Nice manners winch
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July 2022 by Pedro Menendez
Worst coustomer service ever. Went to service members desk for help with membership they just sent me to check online. Requested help from a floor manager said ohhh well check online. Only one willing to help was a selfcheck out attendant. Needed to verify info for 1st time Veteran member but had no help at all.
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May 2022 by J St
They don't answer the phone, they don't respond to the QR code, they yell at you if you try to get their attention from outside.
