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January 2024 by Jane Song
I love this place. Greg has an extensive knowledge of all the products he carries and even explains the little nuances to you so you can determine what is the best for your fluffball.
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December 2023 by Debbie Ferrell
Friendly knowledgeable staff. Excellent high-quality products.
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October 2023 by Meghann Bird
I came to this store today a little desperate because our pup has severe IBD and hasn’t eaten in days. I forgot to ask his name but the man working here (maybe the owner?) was so amazingly kind and patient. He took time to listen to what we were experiencing, walk the store and explain every food we could try, and even gave knowledgeable advice on a few extra supplements to help. He asked to keep them updated on our pet. All this while my wild 2 year old was having a moment in the store. Never once was he annoyed or put off but sweet to him instead. Ibd is so tricky with dogs so I’m hoping the suggestions help but even if they dont I would highly recommend and return strictly because of how helpful and nice he was. Customer service is everything. It doesn’t hurt that they also have an incredible selection of healthy foods.
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June 2023 by Tina G.
Excellent customer service and products! We spent quite a bit of time talking through all of the options and benefits of each. They are so knowledgeable and helpful. Highly recommend!
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February 2023 by Brown Hamer
I was really impressed with the owner Greg! He has a great passion for taking care of pets! His focus on healthy food is exactly what we all need!
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October 2022 by Sadie Brown
The owner has a STOLEN DOG. And refuses to return to the original owners. It’s absolutely heartbreaking and the worst part is HE KNEW THE DOG WAS STOLEN THE WHOLE TIME!!!
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October 2022 by Misha Vyazmensky
This is a two sided review - the positive and the negative. I have been coming to this place for years, my sons also used it for their dogs - but all good things have something bad. Last week I bought a toy for my 5 lbs yorkie, $20 toy. Within 20 min the toy fell apart - not because my Yorkie was tearing it apart - but because the toy fell apart on its own. So - I went to the store next day with a hope to exchange it but…I was told that they cannot help me because it was used and once the teeth and claws touch the toy - there is nothing they can do - the manufacturer also does not help… well. There lots of thinks they could have done - one - take an extra step and return the toy and then contact the manufacturer and explain the issue - but no…, they could have offered a refund on the profit part - the same toy cost online $10 average - so that tell me that they could not pay more then $9.00 for it… and they could have just taking it back and offer me a store credit - but things like that always make me think - I know - small business, etc - but when things are not made right - there got to be a way - it is not like I brought a toy after weeks of usage and asked for a refund (i.e. big name pet stores, or home depot etc). I was simply trying to support the local shop and pay a $20 for a $10 toy - so you can see - my intent was to support local - well now - I am NOT going to support them and will find an alternate place to purchase my dogs spiral chew…updated few days later - I emailed the manufacturer and they offer 100% guarantee on their product and they will refund me the money. That is a quality company. This store told me that they get no help from the manufacturer is also a lie. I am very disappointed after years of supporting this business…
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August 2022 by Annie Clark
I’ve visited Raw by Canine First three times since visiting family in Texas this summer. This pet store contains many of the high quality foods I’ve fed my chihuahua over the years ALL IN ONE PLACE! I’ve always had to order these specialty premium raw and lightly cooked brands so it’s nice to see that in some cities, you can purchase them locally. I went to the store to restock in joint supplements and Steve Real Foods but upon entry, I noticed they also carried a brand that I’ve been itching to try (Bones and Co - which can only be purchased at limited locations) and of course, we purchased a bag!! My chihuahua isn’t a picky eater so I wasn’t surprised by her devouring the new dish; that’s her normal!! I wish Raw by Canine First was available near me in my state of residence but I’m thankful to know that I don’t have to pack a lot of pet food when visiting Dallas. I fancy that they have a productive website so that you can see if they carry your products of choice prior to visiting and I like that all of the food freezers are located in the front of the store where patrons can access them. The only con for me is that it’s located almost 40 minutes from my family’s residence. Great job in your set up!
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June 2022 by Anna Calka
Amazing place to shop for your dogs and cats. My dog and two cats are crazy about their new raw treats.
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June 2022 by Kat Clark
I love the staff here at RAW! I don't visit too often because it's a bit further from me, but this is my go-to location for all of my big nutrition questions! I was there yesterday trying to find a better kibble (and hopefully a freeze-dried raw) option for my pup, and Alex was so helpful and patient with the millions of questions I ask! My pup loves coming here, and everyone is always so sweet to us!
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February 2022 by Hashtag Brownkatt
This has changed our lives - I went from a picky poochon that wouldn’t eat for days at a time with the best food from petsmart etc. - to my dog jumping on me when I prepare her raw food! I’m just happy my pooch is eating twice a day and I can tell she’s totally satisfied! She also lovesssss her new treats! Get what you pay for, totally worth the investment of giving the highest quality food to my princess!!!
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September 2021 by Kathryn Clark
I love the staff here at RAW! I don't visit too often because it's a bit further from me, but this is my go-to location for all of my big nutrition questions! I was there yesterday trying to find a better kibble (and hopefully a freeze-dried raw) option for my pup, and Alex was so helpful and patient with the millions of questions I ask! My pup loves coming here, and everyone is always so sweet to us!
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July 2021 by Msdyd
Love Love Love getting my fur baby food and other supply's from here and the customer service is amazing ?
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May 2021 by Bethany N.
Locally owned and has the best quality products. 10/10 recommend to all my friends. Theyre willing to help you provide a plan that fits your budget and health goals for your beloved companion! We only shop here. First to support a local company that cares and second to have the quality food my dog deserves.
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July 2020 by Dorothy Wood
What a great place. So helpful. So patient. So knowledgeable.
