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February 2024 by Buddy D
Best rental agency out there. This particular location always has a large fleet of trucks. The vehicle are always in good condition. I use this place quite often and have never had a bad experience even tho I have been in the office when other patrons are being complete tyrants to the customer service people who have handled it with grace. You can’t always choose your customers but treating everyone with respect goes a long way. Kudos to the training team at Penske for helping their people deal with the myriad of issues people “claim” To have suffered.
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January 2024 by Amy Butler
Mr. Keith has amazing customer service and went above and beyond I highly recommend visiting this location
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August 2023 by Elijah Samaha
I hope you are able to read this before you buy a truck here. Stay as far away from Scott, the yard manager, as possible. He comes off as a nice gentleman at first, but at the end of the day he is here to ruin you. I spent hundreds of hours and thousands of dollars to get my business started and the final thing I needed to do was buy a truck. They told me the vehicle was ready the day before. I drove 200 miles to see it. When I got there the next morning , they told me the truck is not ready. I asked to at least see the truck since I drove so far, when the yard manager stepped away, we talked to the mechanic working on the truck. That mechanic was the most honest person at the dealership. he told us that there is a part that they need to fix and the yard manager said not to say anything about it. About it, he said that he was going to have a serious conversation with the mechanic because he doesn’t want him talking to any of the customers. They agreed to fix the part, and due to the recognized brand name, Penske I trusted them. Especially considering it is a tier 1 truck. Now this morning my driver called me and said the truck is broke down on the side of the road and will not move. Do not let them trick you as bad as they tricked me. I bought a tier 1 truck, so that problems like this would not occur within the first couple thousand miles of purchase. After all that, there’s no luck getting in contact with Scott. I’m writing this review as a warning to all buyers, and in hopes that someone from Penske will be able to help me. I will be reporting this to the Better Business Bureau if no response given.
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August 2023 by Jerry C.
Some of the best service I've received renting a truck, shout-out to Jakeb, superior service
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May 2023 by Rick Johnson
The customer service here (Dallas and Flagstaff) was top notch. I had a brake light issue with one truck - the Dallas staff went out of their way to take care of me. Also stopped in Flagstaff to have a fuel filter replaced. Took less than 30 minutes.
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May 2023 by Reddy Now
These people saved my life! They might seem a little more expensive than U-HAUL, but when you prepay for a truck that isn’t a available, how much did you really spend? These folks provided what I needed at a lesser total cost and the equipment was FAR BETTER than any U-haul truck I’ve ever seen!
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April 2023 by Omar A.
Do not buy a tractor-trailer from these guys, I brought my mechanic out to do a pre-purchase inspection on 5 different units, all units had metal shavings in the oil, and many other issues. Avoid these scammers at all costs, they market their trucks as cheaper than the competition, but it's because their trucks are complete junk, they charge a non-refundable deposit for you to even look at the truck. AVOID THESE GUYS, YOU'VE BEEN WARNED.
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February 2023 by Calvin
Pretty good customer service. I spoke with Arianna who was knowledgeable and kindly help me find a truck to help with my move.
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December 2022 by Ash M.
I needed a truck in a hurry to get some things moved. I made a reservation with another truck company that I won't name but it rhymes with Schmenterprise who I had to call, the morning of, for them to tell me they didn't have any trucks to rent. This place took my call at 7:51am and by 8:30 am I was on the road with the truck! This next part might've been coincidence or just good timing, but it was very cold that morning and when I got there, Mr. Griffith had the truck out front and warming up for us. It was probably the most seamless experience I've had while renting ANYTHING!
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December 2022 by Josue Polanco
Incase you have to move things, move them, if not don't..
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October 2022 by L Whittles
Mike in Service Department late nights was excellent. Very informative about getting the PM done and NOT accidentally getting returned. He also told us a few tips on fixing codes since we will have the tractor for a while. Cody (in yard and at the fuel island) needs five stars put in his file for customer service and froendliness.
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October 2022 by Daniel Harrison
The people at the service desk were friendly and professional. That's the only good thing I can say about this experience.. Apparently the truck that we were given had to be jumped started before they gave it to us which we found out later. When we got to our shop to load up the truck wouldn't start. It took 2 hours for a service technician to replace the battery. They should have never given us that truck without replacing the battery from the get go. That is terrible service on their part.
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October 2022 by Elizabeth Cruz
I would not recommend buying a Penske used boxtruck. Have your trusted mechanic to check it first in case of purchase. We had a fustrated and very stressful experience. They sold us an unreliable, defective boxtruck. Within one week of purchase motor oil was leaking. A month later whole transmission broke down. We had it for almost 2 months at the repair shop. Losing jobs becaus of this. If it wasn't because of the warranty that we wisely purchase; we would had been on our own since they did not took responsibility for fixing it or check it properly before selling the boxtruck.
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August 2022 by Ta'Shumbria Miller
Friendly helpful staff. Rented but didn't really need the dolly but glad it was there. Real reasonable rates but be prepared for that hold amount though.
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August 2022 by V
Online process was simple and easy, prices are reasonable.
