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December 2025 by Cristina Campo
I experienced exceptional customer service with Andrea C. She was very professional, answered all my questions and it was no pressure sales experience. Even though I didn't purchase the vehicle I test drove, the price was one of the best compared to all the other dealerships I'd been to.
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November 2025 by Steve H
I recently purchased a vehicle from Park Place Volvo in Dallas, and I couldn't be more pleased with the entire experience. From start to finish, the process was incredibly smooth and completely hassle-free--a true rarity in car buying.
Our salesman, Anthony Cervantes was outstanding. He was highly attentive, demonstrating genuine knowledge about the vehicle we were interested in the 2025 Volvo XC90. What truly set him apart was his communication; he kept us informed at every single stage of the buying process, ensuring there were zero surprises- including test driving the vehicle for several days and make sure the vehicle fits in our garage.
The transaction itself was efficient, but the biggest highlight was the seamless delivery of the new vehicle directly to my workplace. This level of flexibility meant I didn't have to take time off or adjust my demanding work schedule, which was a huge convenience and a testament to Park Place Volvo commitment to customer service.
If you are looking for a car dealership that prioritizes the customer experience, provides excellent service, and handles transactions with efficiency and care, I highly recommend asking for Anthony at Park Place Volvo (Dallas). Five stars all around- including Aaron the district/branch manager.
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November 2025 by Jacob Long
Can’t say enough great things about Leslie. She had me in an out and even found me a lower apr than my credit union.
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November 2025 by Dr. Valerie Nelson
I love Aldo and his team at Park Place Volvo! He makes sure my family and I are a priority. Thank you
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November 2025 by Carson Henry
Had a great experience with Oscar and Leslie! Easy car buying process.
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November 2025 by sandhya rajput
Experienced a wonderful and no pressure sales experience with Diana and Aaron at Park Place Volvo. Diana went above and beyond to make the sale experience straightforward and seamless and helped me get a very fair price for the purchase. This was very refreshing compared to the sales tactics and gimmicks that I had experienced at other dealerships. The team at Park Place is very professional, courteous, and knowledgeable. Highly recommend this dealership.
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November 2025 by Ranjit Kumar
Subject: Thank You for Extending My Volvo XC60 T8 App Subscription
Dear Anthony,
Thank you so much for your prompt response and for extending my Volvo XC60 T8 app annual subscription for another year as a complimentary gesture. I truly appreciate your excellent customer service and support.
Best regards,
Ranjit Kumar H
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November 2025 by Jessica Field
Second Volvo purchased from Park Place. Leslie K is fabulous! I will be back for my 3rd one day, too!
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October 2025 by Scott Hutchion
Had wonderful buying experience with one of the staff, Andrea as well as her colleagues. She was thorough and thoughtful. I am pleased with my new Volvo as it is exactly what I was expecting.
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October 2025 by Melissa Bettis
Very nice staff! The service dept is completely separate from the dealership. Be sure that you enter the right address if going for service. The dealership is getting a total renovation as of Sept 2025 and the service building is in dire need of one. They told me they they expect to renovate within the next year. I enjoy the service at Park Place compared to others in the area and I’m optimistic that the renovations will put them on par or ahead of the competition.
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October 2025 by Carl Middleton
A bit too much back and forth during the buying process including leaving me to figure out every detail. Also I hate they no longer do complementary washes. Why am I paying for luxury but not always getting it these days.
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September 2025 by Melissa Hill
I had a great experience at Park Place Volvo! My salesman, Oscar, was super efficient, and patient answering all my questions. Him and his team definitely went above and beyond without any hassle. I highly recommend this dealership, Oscar, and his team if you’re looking for a car!
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September 2025 by Ryan Holm
Update:
Scott from the dealership called me the day after this was originally posted. We talked for awhile and he shared with me his notes that he had about fixing the suspension. To make things right, Scott asked me to send in all receipts from the parts and any work that I had done on the new van we got. I am updating this to say that Scott was true to his word and they paid for all everything we had to pay for to fix the van. While the initial issues were not ideal, Park Place Volvo did what they needed to do to make it right. I appreciate them doing that and making our experience better.
Original Post:
Went to Park Place Volvo on 8/20 and walked away with a 2017 Toyota Sienna. Everything was well during the test drive, and our salesman, Joe, was very helpful. When it came down to price, however, Joe pulled up a price that was almost $3,000 more than the price we saw online that brought us in. After a little discussion, Joe informed us that his manager had just increased the price due to them having to put $4,500 into new struts and suspension for it. However, since we walked in with the old price, they would honor it for us, which they did.
Our problem comes a week later, where the new used car is being taken into the shop to have the struts replaced because on every turn there is a loud creaking noise coming from them and they are bad. What was going to be a 5 star review became a 1 star review due to the fact that we were lied to about what was fixed and repaired on the car, and now a week later, we have our new used car in the shop for repairs that are costing us another $4,500 like they said they fixed before we bought the car.
I would highly recommend you either have a mechanic check the vehicle prior to purchase (I was unable to do this as I drove in from East Texas for this vehicle) or avoid this dealership all together if they are going to sell used vehicles that end up in the shop to repair the items they said were just replaced when you buy the car.
Very untrustworthy sales tactics and costing my family more hardship that anything else.
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September 2025 by Doug Montgomery
Great group of people.
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September 2025 by Greg Chandler
Dianna was awesome and made the process very smooth
