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January 2024 by Edith Santibañez
First, thank you for providing trips to Mexico during the holidays. Second, please reconsider the type of people you hire.My family and I have used your services since before you guys switched from Turimex to Omnibus to Omex.Today would be our third time going to Monterrey this year since my father's final disposition this May. His birthday will be this Sunday the 31st. He would have been 55 years old. We plan on having a mass in his hometown and decorating his gravesite this weekend as a family with my grandparents, my dad's siblings, and all of my cousins.Friday night, we arrived at around 8:10 PM and walked up to the front desk to ask about our bus ride. A heavy set woman, light complected with a blond pony tail, does not greet me even after politely telling her "buenas noches". I ask her if the people waiting outside are also waiting for the bus that leaves at 8:30 PM to Monterrey. She says "No, ese va para El Paso", so I tell my husband and kids and my two younger siblings to wait in the car until the bus arrives. The lobby was very full and it's about 42°F outside, so waiting in the car was a great option for the kids.A bus arrives and I'm thinking it's leaving to El Paso. It's getting closer and closer to 8:30 PM and we are still waiting in the car.I finally ask my husband to get up and ask about the bus and someone with a yellow vest tells us that's our bus.We rush with our bags to load them in.The old man in charge of putting tags on the luggage was quite inconsiderate and plainly refused to tag a cooler. I understand bottles of beer may break, but they will definitely break if you are careless while stacking luggage.Then we go inside to find the driver. He is standing by the front desk. I make eye contact with him and he looks down and walks away. As we are all following him to the bus, I yell out "buenas noches!" and he kept walking. I might have been a foot away from him and he closes the bus door in my face very quickly without even trying to acknowledging me.I explained the situation and I apologized profusely and he said he would have left us if I didn't mention that our bags are already inside the bus.His attitude was not very friendly, much less o.The bus smells clean and the temperature is reasonable. Unfortunately, he right away began texting within the first 10 minutes of our ride. I really did not feel comfortable, and I still don't. Considering we left the station about two hours ago.How would you, as a company, make this better for me and future people traveling long distances?Tuesday, January 2, 2024M. Mejia has been swerving and falling asleep at the wheel. When a woman genuinely asked him if he was was falling asleep he became extremely defensive and asked her to drive herself or to call the police on him.I have four minors traveling with me and I see two more in this bus. Nobody in this bus feels safe.
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November 2023 by luis flores
Need security in parking lot , too many aggressive beggers.
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November 2023 by Valentin Bazaldua
They used to be so courteous and quick to get you to your destination. They are turning into the other bus station where they have to stop every 10-15 miles it seems. ?
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September 2023 by Hilda Hernandez
Good costumer service.
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September 2023 by YAYYA XOX
Very rude driver. Passengers were scared for their safety because he was speeding, swerving lanes and tailgating other vehicles. His response was to pull over on the side of the freeway and scream at the passengers. Very rude and arrogant driver. His name is Marco Mesia.
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July 2023 by Alan Ceballos
The buses make alot of stops adding 5+ hours to your trip
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July 2023 by Brenda Moreno
Customer service is lacking, and the buses used in the US are hit or miss in terms of comfort, cleanliness and age (but mostly a miss.)
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July 2023 by Juan Ramos
This bus is comfortable you can go back it has leg rest a plug for your phone
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July 2023 by Erik Juarez
My family’s go to bus lines to Laredo Texas.
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May 2023 by Reyna Ochoa
I bought a ticket online for my 70 year old mother to travel from Monterey, Mexico to Dallas. I called customer service after purchase and confirmed it was a direct route and that she wouldn’t have to transfer buses in Nuevo Laredo, Mexico. The young lady assured me it was a direct route and that only the chauffeur would get off and a new one would take he bus the rest of the way. This was incorrect. She was made to switch busses and move her own luggage to a new bus. The route was scheduled to be an 11 hour trip but long lines at the border caused a delay. This is understandable. What is unacceptable is that the the “direct” route bus to Dallas made a stop in Fort Worth first to drop off 1 passenger. Why did that 1 get to be dropped off first when the bus was supposed to be in Dallas? Don’t be fooled by the “VIP” status they show online. Her bus was old and there was only 1 15 minute stop he whole trip. Very disappointing. Will not travel with them again.
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May 2023 by dany ch
I remembered when this busses were clean and in very good conditions now it's a mess toilets aren't clean and seats are too dirty I think they make a lot of money to pay someone to cleaning up at least once a week
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April 2023 by Deborah Rueda
They really are late service desk aren’t up to speed on the times of arrivals.
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April 2023 by Gloria Sanchez
I really recommend this company ? ☺️ it's safe and comfortable
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April 2023 by Ivone Acosta
Bus 6386 Laredo to Dallas bus driver usi g cell phone all trip long many times drove over the emergency noise line, we can hear his personal conversation all the way back.. please hire responsible drivers..
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March 2023 by Deya Moore
I went from Dallas to Monterrey and the driver Manuel Guerrero was very kind, and polite all the time and always talked to every person in the bus very respectfully . He also was driving very good that made all of us feel safe. I asked his name because I really wanted to give him a review because he had such a good vibe and had always a smile in his face to everybody . The sits were comfortable and have good space between one and other . I would 100% recommend this buses to everyone. Thanks