-
December 2023 by Henrik von Krawiec
I recently purchased a pair of Cary Grant frames for my eyeglasses here. I’m very particular about frames and they had a great selection. When I purchased them, I was in a tremendous hurry and reached the store about twenty minutes before closing. Donna Elias was extremely helpful and patient in showing me every frame I was interested in. This transaction was smooth and efficient without sacrificing an ounce of professionalism or customer service. Thank you for your help, Donna!
-
December 2023 by Jess Williams
I'm writing to express my sincere appreciation for the outstanding service I received from Edward during my recent visit to the Dallas store. Truth be told, I relocated from Dallas to SF last year; however Edward's knowledge and focus on customer satisfaction has kept me coming back to the Dallas location despite the distance.Over the last few years, Edward has gone above and beyond to ensure that the process of choosing new eyeglasses is smooth and enjoyable. He has demonstrated an exceptional level of expertise in helping me choose the perfect pair of glasses (twice), taking the time to understand my preferences, and providing valuable insights on frame styles and lens options.What has always stood out is Edward's professionalism, patience, and commitment to customer satisfaction. He not only addressed all of my concerns, but he also made the entire process seamless and enjoyable. It's evident that Edward is dedicated to creating a positive customer experience. I hope Edward can come out and train the staff at the SF location so I don't have to keep flying back to Dallas for assistance and adjustments.
-
December 2023 by Sebastian S
I had an amazing experience shopping here with the help of Donna. Despite my indecisiveness, Donna was extremely patient, helpful and attentive in helping me find a pair of glasses I was happy with. The store has great selection as well, every size/shape/frame was available for me to see. I highly recommend coming here if you are considering a pair of glasses/sunglasses.
-
November 2023 by Jason Kim
I believe the representative that helped me was named Donna. Very professional and helpful. Also very quick and efficient. I was out of the store within 15 minutes
-
November 2023 by Paul Underwood
Great selection. Knowledgeable sales staff. Sound advice. Thank you Tawana!
-
October 2023 by Bryant-Joshua Turner
As always, my experience at Oliver People’s was TOP TIER! The staff always provide me with the best service and make me feel valued, welcome, and appreciated! Edward continues to go above and beyond to provide a first class & elite experience. I’m very big on great customer service and that’s what I always receive at Oliver People’s.
-
August 2023 by Evan Anderson
Oliver People’s boutiques are a relic of modern consumerism and dying on the vine as evidenced by their NO RETURN policy. Meanwhile, their online store provides a 45 day refund policy. The boutique (Dallas) will hide behind the legal language at the bottom of their 14” receipt and their tap to pay chip reader (NO MENTION BEFORE THE TRANSACTION) - because we all love to read the fine print of our receipts and chip readers. All is fair in love and capitalism and it may be “store policy” but any time I’ve purchased something “non-refundable” it was bold and obvious before I started shopping. This is desperation. Warby Parker may not be handcrafted in Italy but they make life easy for their consumers & in the end, that consideration will always win.
-
June 2023 by Chandra Liem
Many options as well as the current releases to choose from. Edward Jones is very knowledgable and helpful.
-
December 2022 by Denise Hall
I bought glasses here 11 months ago with all the extra anti-scratch coatings etc. The service at that time was great and I felt good about the experience. The low star rating is for quality. The trifocal lenses are so scratched I can't see out of them. I have treated them with the utmost care and only use the lens cloth provided by the store. Thankfully they are under a 2 year warranty. I went to get my new lenses put in this morning. I was there a few minutes before they opened. She saw me, went about her business and opened the door about 5 after 10. While I was waiting to have her change the lenses another guy came in....same issue. Then another guy came in....same issue. 3 of us waiting for new lenses because the less-than-a-year-old lenses looked like someone had taken sandpaper to them. HMMM. When I asked the sales person about it she just said it was because we were using old lens cloths or basically user error. I've been wearing glasses a very long time and have never ever had this issue. QUALITY is a major issue on their prescription lenses. You can buy a frame here and take it anywhere else to have the lenses done.
-
August 2022 by John B
The staff are excellent and the service I received when picking out new glasses was superb. The team even resolved an issue I had with my new lenses without it impacting my scratch repair warranty, which was much appreciated.
-
August 2022 by Corgi22!
Love this store, great customer service!
-
August 2021 by Chad Slayton
I'm not sure you can buy from this location. On two separate visits the door has been open but a velvet rope prohibits entry. After you stand there like a zoo animal you will be acknowledged and told that there is a 15 minute sanitation hold. It's quicker to fly to Manhattan and back to DFW than to purchase from this location.
-
July 2021 by Sim M
(It seems some of the negative reviews are Karen-esque. Ignore them.) I had a rather positive experience at this store. The customer service was excellent and they were both helpful and patient when deciding on the glasses. They have a pretty decent selection and after-sale service. Really appreciate the efforts taken to ensure hygiene and safety in these times. If they are asking you to wait until the store is sanitized after a customer's visit... You should wait. It's for your own well-being.
-
August 2020 by Harris Ahmad
These guys are great! Super friendly and helpful staff.
-
August 2019 by B yobel
Very helpful & professional staff! Thanks for helping me choose the perfect frame.
