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October 2023 by Diego Trujillo
The cutting glass machine was broken/out of services in the 2 stores INWOOD AND LEMMON AVE / NW HIGWAY AND 635, where I make sure with the manager JARED, to confirm if they could help me in the 3 location. In order to stop wasting mi time driving all over Dallas… then I came the way to 11333 E northwest highway, also here they didn’t have someone to help cutting glass even though the finally here the machine was working. Thanks to Mrs. BRAD MURPHY sales representative took “ the shoot” and he tried to help me practicing how to used the Cutting glass machine. After couple of broken glass HE SUCCESSFULLY cut the glass that I need it. This guys needs a raise or a very good appreciation. I asking if he has cashapp or Venmo to give some tip, he was like “this is my job no worries”
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September 2023 by Victor C.
I was a part time associate at a Lowe's store in Dallas from 4/2019 until 9/2023. I was abruptly fired and to date no reason has been provided by Lowe's corporate office or the store manager who terminated me as to why. I submitted a few complaints to corporate due to the mistreatment of a manager and supervisor and the store manager Woody told me that my complaint against the supervisor had closed and the end result was termination and that was all the information he had and I needed to call corporate to get more information. I called corporate on 9/14 and the only thing the rep said was I violated a lowe's policy but there was no information regarding what policy. I filed a discrimination charge with the EEOC due to a then store manager removing me from the schedule when I returned from medical leave because I called corporate on her for not accommodating my restrictions on my dr's note, as retaliation she removed me from the schedule for almost a month. She said she had to cut hours but she gave hours to people to work in my department who was not assigned to my department and gave me no hours. Clear retaliation. Lowe's was sent this charge from the EEOC and a couple days later, I was terminated. Looks like another retaliation by lowe's. Lowe's has what they call an "open door" policy but in this case it seems that my bringing issues to them that needs correcting, resulted in my termination. They also have an announcement that plays repeatedly throughout the day that says "Lowe's care about the safety of our customers and associates" but if that were true, they would put armed security in each of its stores that has high theft, aggressive customers and high risk areas. The associates are consistently verbally attacked and have their lives in danger daily and it would be nice if Lowe's would own that statement and actually show that they care about their customers and associates. Lowe's how do you care about associates but terminate with no reason and when it looks like retaliation. Since being at this job I have endured sexual harassment, racism and other issues. All documented and sent to Lowe's but the culture of the behavior is not changing. Lowe's it is time for you to be called to the carpet regarding the behavior of some of your leaders.
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September 2023 by Pam S.
Saturday morning. 9:30 am. A dismal, disappointing experience. Bought $400 worth of materials (including flooring which I loaded on my cart). I was looking for an item and several associates walked by without a glance. One associate asked the man standing next to me if he needed help. When done he walked away without before I could ask for help. I just gave up. Self-checked. Again, disappointing. I'll try Home Depot next time.
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August 2023 by Keith P.
I tried to return something to this store. Of course out of the 10,000 receipts I've saved I couldn't find the one for Lowe's. So instead of getting cash back cause I didn't pay with a credit card I paid cash because not everyone in the world believes in putting themselves in debt by paying high interest rates. Some of us like to have very little debt. This store not only told me that the tile wasn't from there store but also I couldn't return it without a receipt. As if I stole the tile. I'm not sure where I would have put the ceramic tile if I were to have stolen 8 boxes of it. I don't get it then they tried it's not from Lowe's that's funny 1 box to another Lowe's that had been left in my truck from one of the job sites like two weeks before this incident took place. It's funny how these company's get when you want to return something but treat you like trash and a liar when you try to return extra material that you don't need. I just love the ink on the receipt that wears off in your pocket before you even make it home. Making it vertically impossible to return anything. So now every time I buy something I take a picture of the receipt before leaving the register. Other then that everything was fine. Oh one last thing realize Lowe's stores are Frances now they don't all carry the sane stuff. Hmm.
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May 2023 by Michelle W.
OMG what is going on here? got a dishwasher, paid for install. waited from 3-31 to 5-12 for delivery. then waited an additional week for install. Installer immediately said there was going to be issues, got a water leak. same guy came back out to just say it was leaking from engine? and that lowes would replace. Lowes txtd and said nope we dont care you just spent a fortune, fyk you. called to get info that no paperwork or website advised on. was transferred 5-6 times, had one phone on hold for over hour, 2nd phone on hold for 58mins and 3rd phone finally begged to not be put on hold. what a horrible treatment and show of what Lowes thinks of its customers. I feel installer did not like us and decided to dick us from beginning. he very adamant he did not work for lowes and he wasnt part of the problem. but yet, here we are because of this horrible, mean, disgusting excuse for a human. And if I hadnt seen the other reviews, I was thinking it was cuz I am a woman. But, no, this is just how they treat people
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February 2023 by Jose C.
I was desperate to to get a new washer on 2/13/23 ,our fairly new washer broke and I was trying to fix but parts were delayed so wife could not wait any longer, called Lowe's and talked to Charles in appliances and told him my situation and urgency to get one late in the evening. He helped get the right one and had it waiting for me when I arrived at the store. Thanks Charles great customer service and friendly experience.
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December 2022 by Jim E.
When I bought appliances from Lowes, I paid to Lowes. However they outsourced the installation to thugs and thieves to come to your house. I found it painfully afterwards. Lowes, led by Marvin Ellison, will become next JC Penny! I will stay with Home Depo for sure going forward.
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November 2022 by Tommy W.
This Lowe's is less than a mile from my house and I have shopped there for all my home improvement needs since moving into the area over 7 years ago. That is until this past summer when they managed to lose my business for good. They have always been good about return and exchanges but that seems to have changed...at least at this store. I was renovating a bathroom in my house and bought more than $3,000 worth of materials. The first problem was with a bathroom vanity that was split apart down all the seams when it was delivered. My guess is that a fork lift driver stacked too many boxes on top of each other during delivery or in the warehouse. I didn't even take it out of the box and called their customer service desk. I was told I had to come into the store to initiate a return. That required two separate trips before I was able to arrange for Lowe's to pick up the vanity. Their truck arrived promptly at 8am a couple days later and loaded the damaged vanity. They left me a receipt confirming its pickup. A week later I noticed that there was no refund on my credit card. When I called customer service I was told that I had to (again) come down in person. The first time the dock manager had left for the day and no one else could help me. The next trip (my 4th!!!) a store manager had to be called because the customer service rep couldn't find my order. I was told that my vanity showed up as being scheduled for pickup. But there was no record of it being unloaded back at the store. Although I had a receipt confirming its pickup I was told that since they couldn't confirm that the vanity ever made it back to the store, they had to "investigate" before issuing my $430 refund. After 30 minutes I very plainly told him that it wasn't my problem if the vanity hadn't made it back to the store. Nor was it my problem if it had been "lost" by their loading dock crew. All that mattered to me was that I had a receipt on Lowe's letterhead showing that a Lowe's truck had picked up the vanity at my house. Only after a 40 minute wait did the manager V-E-R-Y grudgingly refund my credit card, even tho they still hadn't located the vanity. In between these trips for the vanity I tried to return / exchange several unopened materials that I ended up not using for my bathroom project. But despite Lowe's website very clearly stating they will gladly accept returns for refunds or store credit, this store refused to accept several items. In the confusion of a 2-week renovation project I had misplaced / lost a couple of the receipts. Several items included an un-opened ceiling fan light and 6-8 metal switch boxes. Because they were "electrical" items the store refused to take them back despite their clearly defined return policy. They also flat-out refused to refund / exchange several other non-electrical items purchased at another Lowe's in Dallas. Long story, short, after spending $3,000 at Lowe's I ended up being stuck with more than $200 in unused merchandise that I could not use, return or exchange. I finally ended up donating it. I hope Lowe's enjoyed that extra little bump on their monthly financial report because it's the last time I'll ever shop there.
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September 2022 by TS M.
The last review posted by a Lowe's associate is laughable, in regard to how they are working so hard to please customers and improve their shopping experience. I shopped both the Mesquite location and this location and was looking to replace my over the range microwave. I had shopped online at several different retailers but had experienced in the past with Lowe's that made me want to see what they actually had in-store. I was leaning toward the KitchenAid model over a Whirlpool, since the price was good, but a bit of an upgrade on what I was going to spend. Problem was I could not get the attention of any of the sales staff on site. No one greeted me or gave me the time of day, out of two in each store. Two guys in this store were drooling over a young blond, clueless as to other customers on the floor. I walked out, passing the service desk to let them know I would be taking my business elsewhere. Lowe's has plenty of people on staff, but it seems none are interested in actually helping customers, so they don't need my money.
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August 2022 by Rakisha M.
I work at Lowes trying to ensure an awesome experience for each and every customer we have. I'm terribly sorry that some of you may have bad experiences but I promise we're always working towards a better shopping experience. Thank you for any support and money spent.
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May 2022 by Heidi H.
I placed an order for a grill on Thursday, 5/5/22. I asked for it to be assembled since they ADVERTISE they will do this and it is an option to select at checkout. I knew I wasn't going to have it by Mother's Day but thought I could give it to her a few days later. By Wednesday, I hadn't heard any updates so on Tuesday, 5/10/22 I called to see if I could get an estimate as to when it would be ready. Customer Service said the assemblers would be onsite Thursday, 5/12/22 so it would probably be Friday. No problem. On Wednesday (the next day), I was surprised when I received a text saying my order was ready for pick up since they weren't supposed to assemble until Thursday. I still waited until Friday to go pick up just in case. I pulled in and waited about 15 minutes only for them to tell me the assemblers hadn't come and it was still not put together. They were going to have one of the staff assemble it and would call me when it was ready. I wasn't thrilled but things happen, right? Although I'm guessing they mark orders as "ready" in their system to meet some sort of system deadline because no one was surprised I received a text that it was ready for pick up. I heard nothing until this morning, 5/16/22 when I received another text telling me this was my LAST CHANCE to pick up my order. I called the "customer service" to see if it was really ready. After 2 calls and a total of 25 minutes on hold I found out it was not. Initially, I thought they had forgotten about me so, in order to get someone to pick up and give me an answer, I had to hang up and call back where they IMMEDIATELY put me back on hold without speaking for another couple of minutes (apparently they can tell who's calling) before someone finally answered and said "it's not assembled". No, "I'm sorry you were on hold for so long". No "thank you for waiting". Nothing. That's it. I asked to cancel the order and she said "ok". I forgot, after about 10 minutes someone picked up and said, "who are you holding for?" I said, someone is checking on my order (they didn't give names) and before I finished speaking, she put me back on hold. Then about 5 minutes after that someone else picked up and said "she's checking on your order" and put me back on hold again. I've had issues with other Lowes so I guess this is a systemic problem.
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April 2022 by Juan D.
For the love of Christ, how the hell is someone to compare fence panels when you have them all laying flat and covered up? You guys used to have a display showing all of the fence panels and this is the second Lowes I've been to today that doesn't have have anything to look at and compare. Not sure who made the call to get rid of the fence display, but you guys are literally giving me no other choice than to go to Home Depot. Good job on losing a $5000+ sale today.
