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April 2024 by Christine Liu
Pharmacist ‘M’ is a fantastic pharmacist who goes the extra mile for all her customers and providers. She is a true advocate. One of the most caring pharmacists I have ever interacted with. She is a real asset to Kroger.
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December 2023 by savanna farrer
I just spoke with the pharmacist about a filling a prescription. As soon as she answered the phone, there was immediate attitude even though I had only just given her my name. Very rude and defensive without being warranted. Horrible customer service, especially for being a medical professional. I feel sorry for whatever is going on in her life in order for her to act this way with people. I will happily not be using this pharmacy again.
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September 2023 by Luann J.
The capitol Ave store service is very bad ESPECIALLY in deli, they don't know how to change price when something is on sale, not even the manager, WTF
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June 2023 by Bill Lane
Just had a prescription filled. First class service from Diana and Laura. Was in and out of there promptly. Great job ladies!
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May 2023 by Rebecca Bass
I understand why it's normally an automated system answering phones. Asked to speak to someone in the pharmacy and deeply regret it. Never in my life have I been spoken to, or rather bullied by someone in the healthcare industry like the person I just encountered. No need to get SO aggressive over an armor thyroid medication. I will be transferring my prescription immediately!
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January 2023 by Herbie The Bug
My review got taken down so I’ll repost, thank you. Worst customer service I have ever experienced. The lady that was the pharmacist on duty had clear anger management issues and shouldn’t be allowed to do anything involving customers. I pulled my prescriptions after having been with this pharmacy for years.
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November 2022 by Caprice F.
I don't go grocery shopping often because I hate it, so I normally do most of my shopping at Target even though they don't have a vast grocery department. I came to Kroger last week one afternoon (the week before Thanksgiving). They had a deal if you spend $100 you get a turkey for free so I said why not. While there I bought most of the ingredients I needed for my Thanksgiving feast but I couldn't find the cranberry sauce anywhere. After circling the store a few times searching for it, I gave up and decided to check out. As I approached the check out lanes, a lovely woman that worked there asked me if I found everything I needed. I told her no as I couldn't find the cranberry sauce. She told me to wait right there as she went to ask a coworker. He told her that it was the canned veggie aisle (which I had been down about 4 times). I started to go down that aisle to look and she insisted that she would go get it for me. Her coworker followed her to explain where it was located within the aisle, and she found it! I was so grateful! They both individually told me about the sale with the turkey (which I had one in my cart) which I appreciated. The employee who found the cranberry sauce checked me out and insisted that I wait to put the turkey on the belt to make sure I reached the $100, which I didn't make it and I was ok with that. I really appreciate the excellent service of both employees! They were both very friendly and helpful to me, and went above and beyond the call of duty.
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November 2022 by Steven H.
This store has no management on site. What a nightmare. Go to Tom Thumb as I will going forward.
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November 2022 by Jeff Comess
Lousy. Lousy. Lousy. Terrible Customer service. Rude pharmacist. Maybe she should do a career that doesn’t involve people. I pulled my prescriptions from Kroger and moved them to Tom Thumb. There are too many choices and too many hassles in life as it is to have to get the business from the pharmacist when I am trying to pick up a prescription. I suggest another pharmacy. There is one in every corner.
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October 2022 by Cayla Pagels
Horrible customer service. Your my pharmacy and you cannot even provide me with my own prescription history... I was told they cannot do that. Mind blown! Bye Bye Kroger - I will go elsewhere. Somewhere where the people who keep you working are appreciated and actually assisted.
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October 2022 by RockaRolla Woman S.-A.
5 stars minus 3 for a $hit attitude black chick voice running me off the phone by just hanging up b4 even fully answering if the Rx's I left a VM about were retrieved & SENT to my doc office."Yeah, the pharmacist is checking the voicemails now so they gettin' it." then click... The end.I didn't ask if "they gettin' it" which implies "they gettin'" ALL the vm's.It didn't answer if they were showing the 2 specific ones for my husband that I left last night, I asked if they were showing the 2 for the specifically named person I inquired about.I did customer service for 12 years (2007 to 2019) at a local compounding pharmacy. I get it, yer swamped. Everyone in the working arena is if they're doing their dang job proper!However, the 1 time I acted sort of like that to a patient & the pharmacist owner heard me, she wrote me up & threatened my job if it happened again. That says that $hit attitudes are NO BUENO! Capiche?The remaining 2 stars are for decent pricing with Good RX & for usually fast filling once started there!
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October 2022 by RockaRolla Woman ASA
5 stars minus 3 for a $hit attitude black chick voice running me off the phone by just hanging up b4 even fully answering if the Rx's I left a VM about were retrieved & SENT to my doc office."Yeah, the pharmacist is checking the voicemails now so they gettin' it." then click... The end.I didn't ask if "they gettin' it" which implies "they gettin'" ALL the vm's.It didn't answer if they were showing the 2 specific ones for my husband that I left last night, I asked if they were showing the 2 for the specifically named person I inquired about.I did customer service for 12 years (2007 to 2019) at a local compounding pharmacy. I get it, yer swamped. Everyone in the working arena is if they're doing their dang job proper!However, the 1 time I acted sort of like that to a patient & the pharmacist owner heard me, she wrote me up & threatened my job if it happened again. That says that $hit attitudes are NO BUENO! Capiche?The remaining 2 stars are for decent pricing with Good RX & for usually fast filling once started there!
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September 2022 by Uyen L.
Stopped by to grab some quick groceries and the store looks nice and clean. The parking lot was under construction and a little confusing, but the inside was normal. Everything was fully stocked, even the chip aisle which was a rare sight to see for me. They have good options with typical prices, just like every other Kroger that I've been to.
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August 2022 by Mylek T.
Currently standing here waiting for the Meat & Fish worker to decider that im worth her time. I even went so far to say, "Whenever you have time is fine." Which everyone knows is basically me saying "I'm ready." Still nothing - she's just going to keep scanning & basically watch me stand here for ... Going on 7 minutes as I'm typing this. All I want is some catfish fillets since every other fish is put out except the catfish which they have to cut for you. Funny thing is this isn't the first time this has happened with the same dang worker ...
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July 2022 by Etter P.
Their pharmacy is always the best priced and always has my medicine in stock. The pharmacy staff knows me now and the drive through makes this location very convenient, especially with the heat we've been having!