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March 2024 by BJ Brubaker
I have been happy with the service and everyone is always so pleasant. Only complaint is that I am not really close and I will go pick up a med and the next day I have another email that another med is ready.
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January 2024 by Albert C
If you want to transfer your prescription because they are out of stock, they will drag their feet and you will have delays. They also lose records and make mistakes on refills. Good luck.
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December 2023 by Mikeal
This pharmacy is absolutely terrible when it comes to customer service. While I won’t say ALL it is definitely majority. In particular Pilar who says she is the pharmacy manager is UNPROFESSIONAL, RUDE, and argumentative. The encounter I had would her belongs on an episode of pranked. She refused to answer questions and talked over me several times. She was VERY condescending! I informed her that I escalated her to Corporate and she basically laughed. There is no way that someone like her should be in a management position. I even asked her about transferring my prescription so I wouldn’t have to deal with this pharmacy again and she refused to help since I stated I was reporting her.
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December 2023 by Amanda Shepherd
Not sure how this pharmacy is rated so low - I had the best experience there today, thanks in large part to Dundra. We don’t typically use Kroger pharmacy but will from now on. The care for patients provided by the pharmacy staff is unmatched and such a blessing.
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December 2023 by Sheila Hare
Now I remember why I quit coming to the pharmacy here. They will tell you anything and are so rude.... Unprofessional!!!!! Like why do they have an attitude about answering questions about my medication???Time to switch again.
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October 2023 by Martha M.
I will giving 0 stars to customers service today this evening I try to pay my electricity bill and the lady was waiting to me and another person I don't un why she don't taking care people and line and is still for ever she can help to the line. and when was my turn she said wait here I'm coming back. I need to waiting more the 30 minutes that way I can pay my bill. this can be my first time and last one I can using customer service on Kroger. No no no no way that Can happening one more time for me. no thank you.
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October 2023 by Terry T.
I have been captaining a peanut butter drive for work with proceeds going to the Dallas food bank. Managers Brandon and John were invaluable in ordering the peanut butter and getting it to the store for me-lots of peanut butter! The staff at the store was also extremely helpful in getting me checked out and loaded into my car. The drive was a total success and I can't thank the store enough for all of their help!
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July 2023 by Tony S.
This location is sadder than a child with no presents for Christmas. Either close it for good, or get better managers. Every time I go, there are not enough employees. They constantly close the Customer Service Center because they don't have enough employees. They only had one cashier when I was there at 4:30 pm today. She was slower than molasses. If she moved any slower, she would fall asleep where she stood. There were very long longs at the Self-service area, and one side was closed. They raised the price of distilled water thirty cents a gallon. I depend on it for my CPAP machine, and they want to gouge me? It is THEIR brand, too! It seems to me that the managers need to get another career because it is obvious they have no clue how to run a grocery store.
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July 2023 by Amanda R.
I wish I could leave zero stars, this is the worst Kroger ever. Almost everything on the shelves are expired or closed to, and apparently the customer service department closes at 3pm daily? Untrue. I have gotten money orders from there multiple times past 4pm. On top of the fact, today when I walked in, BOTH of the only cashiers working were on phone calls on their Apple Watches. Absolutely ridiculous, never shopping here again
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June 2023 by Jada C.
This krogers sucks they only have 1 side of self check out open the entire time. Barely any cashiers . There was 30 people in the self check out line it's ridiculous. NEEDS NEW MANAGEMENT
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March 2023 by Kathy Foster
I picked up a prescription yesterday and just spoke with someone today. They are rude, had to repeat dob and name. I've been using this location for 3 years and they have always been helpful. Are they new employees? What's happened to your customer service?
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February 2023 by Vicki M.
I've come to strongly dislike this store. It's gone downhill over the years. Only 2 check stands open (plus self-checkout) & all the lines were at least halfway down each corresponding aisle. It was insane. I turned around & walked out. Don't need the headache.
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February 2023 by Ron S.
Store is just bad. The food and goods sold are probably fine, but the lack of cashiers and huge lines in the self checkout (that literally go down the aisle to the back of the store) make this a bad experience. It is the closest store to me, so that convenience makes it likely that I'll be there again.
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January 2023 by Chad H.
This store is notorious for long checkout times. More times than not, you'll end up waiting in line longer than the shopping took.This is thanks to the management only keeping HALF the self checkout lanes open. I'm writing this review, in line, at the back of the store. Very disappointed every time I come here. Tom Thumb here I come.
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December 2022 by Lynne Baker
Everyone is so nice and accommodating at this pharmacy. One of the employees is especially kind and polite. His name is Jack. I do all my prescriptions at this Kroger pharmacy. I appreciate their attentiveness and helpfulness!Lynne Baker