-
February 2024 by Eva Oh
The cleanliness of the bed, blanket, bathroom, floor and furniture was very good. A variety of shower products were provided. There is a Starbucks convenience store nearby (walking distance), so you can get a quick snack. Shuttles run every 30 minutes between the airport and hotels. If the time is not right, call the hotel and press 0 to be connected to the front desk and receive detailed information. Moreover, there was a Korean person who had been working there for 6 years, so I was guided so comfortably that there was no inconvenience at all. The shopping mall guide there was a godsend?. The friendliness of the driver was also the best. I highly recommend it to my friends if they are going to the Dallas airport. It is very good value for money. Five stars!!:) I stayed for one night without any discomfort or difficulties.
-
February 2024 by Marie Porter
The best staff ever!
-
February 2024 by Brian Kellam
Very friendly staff. Got a great night's sleep!
-
January 2024 by Jennifer Walsh
Pet friendly for a $75 cleaning fee. Food was very good, got pizza. Afternoon front desk people are Amazing! Doing everything from phones, cking people in, serving tables and making drinks. They don't get paid enough.
-
January 2024 by Q Q
The staff here is fantastic.... everyone we encountered from the front desk to the shuttle drivers were extremely welcoming, friendly and helpful. The room was clean and comfortable. Breakfast had a great variety of options. Shuttle service was quick and the customer service was top notch. It was a huge relief after a terrible experience at the airport with American airlines.
-
January 2024 by Ibrahim Kajtazi
Really great hotel. Amazing manager btw. Lovely
-
January 2024 by Vincente Tran
Great location and great place in general. Shuttle person was nice and got me to the hotel quick.Bed was comfortable, shower had good pressure, and place was practically spotless. Breakfast was about as expected at any hotel, but then again I'm not a snob. Priced really great considering it's location.First time trying out Hyatt, and will definitely come back for another stay when I come back to DFW.
-
January 2024 by Ben Cooper
Room 322 - Beds were comfortable; linens were cold and thin though. HVAC fan ran all night even though we turned the thermostat to off. Toilet filled every 30min or so. Shower handle broke. Cleaning staff opened our door without knocking at 9:25am. Breakfast was pretty good. Front desk staff was friendly. Right next door to rental car returns and gas. Crying baby next door all night long (not their fault, but ruined our sleep. Evidently parents were in the next room!!)
-
January 2024 by Lashelle Lashelle
The hotel as well as the rooms are super clean and nice. Front Desk staff that was here when I checked in at 3pm were very polite and helpful. When I booked room and checked in I informed front desk that I was having a sleepover for my daughters 10th birthday. They still put us on the 5th floor. Well around 9/10pm the front desk called saying a noise complaint. I informed her that they were taking showers from leaving the pool but no one was loud. I still apologized about the noise. Almost an hour later the office calls room phone again and lady says, "Ma'am you have to keep your children quite because we have a pilot under you who needs his rest". I tried to explain it was no noise because kids were now sleep at this moment. Nice hotel but I wouldn't recommend staying with children. My last time booking.
-
January 2024 by Jay Gatsby
Helen is one of the nicest and most helpful hotel receptionists I’ve encountered. This place gets an awesome review because of her smile and hard work.
-
January 2024 by Deanna Lovesmith
This hotel is incredible. Conveniently located at DFW, it is surprisingly quiet and easy to get to. The staff is the friendliest of any hotel I have stayed at. Room was great!
-
January 2024 by Monty
Latisha was great. Thanks for a great stay.
-
January 2024 by rahila salik
Amazing experience????
-
January 2024 by Alycia Fleury
Absolutely amazing service at the Dallas-Fort Worth location! Having a meal available after arriving at 10pm after a long day of delays was just what we needed. Employees were so very kind and helpful!
-
January 2024 by Joseph Luciano
Do not stay here I highly recommend you stay at the Texican Court hotel insteadTerrible experience. My first impression after working 16+ hours and finally getting to my hotel was a rude front desk lady (I think it was a night auditor) she had attitude the whole time, wouldn't let me charge the hotel to my office credit card THAT I BOOKED MY RESERVATION WITH because it wasn't physically with me. But if I no showed, I'm sure she'd have no problem charging that card the fee. ( I travel weekly for work, this is never a problem unless I got a rookie staff member) she then offered a shuttle for me to the airport, but then snarkily told me the shuttle was booked for the time I requested (4am) She then told me that coffee and pastries would be available in the morning.So I come down at 3:45 am, to call my Uber, there are no coffee or pastries and there are no people waiting for the shuttle. And that same class act of an employee was working there still.Guess she just has a control and attitude problem. Well I had to come back the next day for work, and I booked a night at an amazing hotel called the Texican hotelIf a member of management reads this, I stayed there on 1/16 and you may not contact me about this experience.
