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March 2024 by Steven G.
My last and I mean my last visit there ever. First they've rearranged stuff so I ask where drill chucks are. The idiot CLERK from RC was more concerned with stuffing his face with some hamburger than his customers. Now for the icing on the tombstone. Before they got hooked up with Wild Bills' it used to be common to have customers' work in the display cases. I had put three in there off and on. The last was a diorama I had worked two months on, mixing paint, creating the scene etc. I went there during spring break and it was there, I go in and it's GONE! I ask what happened and after some twitching, they admit they sold it for a puny $60 to some guy in chains. The woman just dismisses it as a mistake, no real apology and pretends to call someone who was actually in the store. The other clerk/idiot says he didn't know what to do. The woman who is some sort of "manager" stuffs the $60 in my hand and doesn't give one rats a$$. She made no attempt to see if she could help me locate another kit, never mind the other supplies I would need to recreate my STOLEN PROPERTY! I NEVER authorized this sale and sure as he11 not the bargain basement price these McDonalds rejects sold it for. If they wanted it gone, they have my number and the woman was the one who put it in the case! I talked to the person she supposedly called and he said he would replace the kit and the case. I rather doubt I'll hear from Greg though.
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March 2024 by Chad C.
They have a pretty decent selection, but customer service is really awful. Enough to make me look elsewhere.
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January 2024 by Sam L.
I had the opportunity to visit Hobby Town-Dallas several times recently. What a great store. They are well stocked in a lot of areas and particularly in the remote control arena. More importantly their employees speak remote control fluently! Over this period I worked with Greg, Chris and Zack. All were knowledgeable, friendly and and spent the necessary time to answer my questions and solve my problems. Then they had in stock the necessary parts I needed. This is now my go-to store for everything remote control. Sam
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December 2023 by Bill L.
Chris did a really good job as my daughter selected a gift for me. Dmark was a great help to me. Patient and thorough. Great crew!
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October 2023 by Santiago Nevarez
Nice shop. They did t have any racer stuff I needed.
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July 2023 by Edward Shim
Huge selection of any hobby products imaginable. I did see that most of their Gundam products were overpriced compared to online, but the experience of going in person for shopping is great
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May 2023 by Boss Boss
Nice staff, and helpful. Bought 2X xlx2 esc's, 1X Castle 2028 1100kv motor, 1X Spectrum 1/5 servo, and a mod1 30t pinion for Kraton 8s exb. $1168. Damn this hobby gets expensive, but I love it.
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May 2023 by Johnny Martinez
I came in looking for a gift. The first thing I noticed was their customer service. From the moment I stepped in until i checked out, everyone was so eager to help, which to me tells me a lot about a place. They had a huge selection of items. I didn't get the gentleman's name that helped me, but he stopped what he was doing to help me find a great gift. I will definitely be returning to pick up a few things for myself.
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May 2023 by Trisha Agrawal
Amazing staff. Very knowledgeable and passionate about model building. Great selection of modeling supplies.
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May 2023 by Victor Stafford
Very good customer service experience. My first time purchasing an RC was from this business. Absolutely was satisfied with the staff. The RC desk is on point with repair work. Gregg (manager) is super knowledgeable overall with the entire RC industry. Please visit this hobby shop. Very super great down to staff. Please visit the RC desk with insight on the bells and whistles in regards to the RC scene from bashing to upgrading your RC for the ultimate experience in speed. Both Dallas and Arlington locations will not disappoint.
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May 2023 by David Walker
I actually went to Pet Supplies next to Hobby Town on Mockingbird. Great place & we always save on our dog food there. You get online coupons & you get a bag free after you buy 12.. woohoo
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May 2023 by Melissa Ramsey
This place has so many cool vintage and new toys. Very organized and easy to find your way around on the website
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March 2023 by Darrell Thompson
Sooooo much stuff to look at. Almost overwhelming.Staff happy to help, happy to let you look around.If they don't have it, it probably doesn't exist,RC, rockets. Models. Trains. Puzzles, games.Too much to mention.Go check them out.
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March 2023 by Joshua K
What a great store! So much cool stuff. Also if yiu buy an RC Car here they will support you and help if you run into any issues later on down the line.
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February 2023 by Michael R.
Wish their selection was that of the mom and pop hobby shops but if you have what they sell they'll have replacement parts. They have come through for me a few times and I didn't have to wait for the slow boat from China.