Hertz Car Rental - Dallas - East Northwest Highway HLE

Car Rental
Hours: Hertz Car Rental - Dallas - East Northwest Highway HLE is a convenient location offering a wide range of vehicles, including luxury cars, SUVs, electric vehicles, vans, and trucks. Customers appreciate the easy and quick rental process, especially when assisted by staff like Dillon, who efficiently handed over keys and made the experience smooth. Many reviews highlight the helpfulness and courteousness of staff like Roosevelt, who provided good service despite some issues with vehicle reliability. One customer praised Roosevelt for being helpful and friendly, though their rental was marred by a dead battery that caused inconvenience during a long trip, requiring roadside assistance and vehicle exchange. This experience led to some frustration due to extra effort needed to resolve the situation and issues with fees, such as extra charges for returning the vehicle to an airport location when it was suggested by staff, and unclear gas charges. Communication with the location can sometimes be challenging, as customers noted difficulty reaching the branch and occasional delays in callbacks. Some customers experienced issues with reservations, including difficulty finding their bookings or discrepancies with reservation details, but staff members like Delwin were helpful and professional in resolving these problems. Overall, the location offers a straightforward rental process with friendly staff, but occasional vehicle issues and billing concerns have affected some customers' experiences. Despite these issues, many still appreciate Hertz for their wide vehicle selection and the effort of helpful employees, making it a reliable choice for rental needs in Dallas.

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