-
September 2024 by Brandon Eugene
I once praised this location as my favorite Hertz rental location, but today I doubt I’ll ever use hertz corporation ever again.
I rented my first EV from this location and drove it to a wedding out of town. The branch manager assured myself and my friends that the vehicle was an efficient and effective way to travel to our destination. Unfortunately neither was proven to be true. The electric vehicle added about 2 hours of travel time to the trip by needing to be recharged and redirected back to the travel path after locating a safely lighted recharge station. The recharging process was not very fast or as cheap as the manager was able to facilitate to us. The billing for the recharging was not very clear and came as a separate bill added to the overall rental, a bill that came about 3 weeks after the end of the rental. The rental experience got even worse when damage was noticed in the ceiling of the EV’s interior cabin, but not very clear to see outside of the vehicle. Worried about my safety and the safety of my passengers I decided to contact the 800 number for hertz to report the damage and advise of my intention of swapping the EV for a safe and un damaged vehicle. I was given the green light to switch the vehicle prior to reaching the destination of the wedding. Once I was there at the 2nd Hertz branch I created a damage report and was given a replacement vehicle in the same Gold status that my initial car was under. I returned the 2nd vehicle without any other issues but received an email from Hertz a couple weeks later that “they noticed some damage to the vehicle and needed my car insurance in order to file a claim”.
As I’m thinking this damage as not being any of my fault I declined to give my car insurance information and instead informed the representative via email, that a damage report had already been completed. I sent the rep the damage report I got and assumed that would be the end of it. Now I always purchased the daily insurance coverage that the manager offered me at my initial pick up, but I didn’t feel obligated to inform the representative of this being that the damage was not my fault. As well as the damage being initially being reported by me, in the first place. I am taking the time out to right the review today because not only did the hertz corporation blame the damage to the EV on me.. they also placed the charges to repair the damage on my credit report. So as I currently look for a home, in this buyer’s market, I am unfortunately being denied due to false reports of damages to a vehicle being billed and placed on my credit file with derogatory remarks. I’d been with hertz for over a decade and had managed up points, with the Gold Club, to be able to rent multiple trips for free with rewards points! But I have been greatly stressed and inconvenienced by the experience at this branch. I believe you have lost a very loyal customer and cheerleader for this company! That’s a shame!
-
September 2024 by Wilmer Tinoco
I really appreciate Sam and Gabriel. They manage situations with professionalism. Assisted me without hesitation or creating extra barriers.
-
August 2024 by Meher Abhilash Komirishetty
Very bad experience with the staff. They are too sarcastic and nasty.
-
August 2024 by Diana Today
Below a one star, for sure.
Worst experience with a rental facility. Customer service was below standard, accompanied with a sarcastic smirk and let's get this out of the way attitude. The cars are filthy! The first car I tried to rent smelled like cigarettes and weed. The car was filthy dirty, and ripped seats. The staff looked at me like I was over reacting, because maybe they are used to living like that! Unprofessional, rude , and dirty facility. I will NEVER frequent a Hertz facility again.
Best way to describe in Spanish, "recontra babosos!" ... they deserve that and more.
-
August 2024 by Divy Nakarani
One of the worst Hertz locations, we booked for a standard gas car they ended up giving us a Kia Niro which is a smaller car and electric, and they didn’t have anything else. We were not happy with it, so they told us to go to another location to get it swapped, also the agent working there needs to get some training on customer service because she was very rude
-
August 2024 by Devon
Horrible customer Service. Never experienced anything like that before.
-
July 2024 by Lynn
Ladia is the rudest, unhappiness "customer service agent" EVER. The location is shady af.after. When my insurance company called, they said they were completely astonished at the rude manager as well as the so called agent and are filing a complaint on this location. Avoid AT ALL COST!!!!
-
July 2024 by marc lopez
Terrible customer service, was redirected to this location since the original site was closed, clerk was disinterested in figuring anything out and just gave a few canned responses. Expected nothing and was still let down, thanks Hertz ?❤️
-
July 2024 by sivakrishna mandalapu
I have bad experience with the manger works here. She is very rude to rent me a GAS car instead of EV. I asked her twice for that but she is not even responded.
-
July 2024 by Rodney J
Worst rent a car place in dallas.. left me hanging at the collision center after promising to pick me up.. never answered my texts or calls... had to call a hertz in garland.. and they did a terrific job of fixing the other hertz mess.. never go to forest lane for a car...
-
July 2024 by Amy Edwards
Everyone that works there has a smart bad attitude very sarcastic. Nasty and scratched dents on car. I would not let my dog rent from this location! Never will I rent from Hertz again! This is an independent location. They had 0 customer service skills!!!! Very UnHappy Customer!
-
June 2024 by Subbu M
Manager is rude and would not honer the reservation.
-
June 2024 by Tinu Chacko
They don't pick up the phone anytime you call.
-
June 2024 by Stephen Mooney
I had recall on my car and had to rent a car from here on May 6 2024 because of Toyota of Dallas. Not saying anything bad about Toyota of Dallas but I think they can do a much better then this awful place. Today is May 17th and my $50 dollars deposit is still not back in my account. When I called the rude woman on the phone told me the deposit is out of their hands and made up things like they texted the receipt and about my deposit. I never received anything from them. They are rude and not very professional at all. I will report this business to the corporate office.
-
May 2024 by Alexa Parvey
Waited on hold for 50 minutes to speak with a local team member before I finally gave up. Would not recommend.
