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September 2024 by Yee Lee
Please take a moment to consider my review and also read the negative reviews below. I regret not paying more attention to the negative feedback. Firstly, my car remains unrepaired; after a week of driving, the check engine light has reappeared. Additionally, please make sure to record your conversations or get documentation of the initial quotes provided. I was quoted one price, but when I went to pick up my car, the cost was increased by over $400 without any prior notification. This lack of transparency and communication is unacceptable. When I approached the guy about the dishonesty his hands started shaking and he became fidgety. Bait and switch type of business. These people are scam artist. RUN, RUN, RUN like hell, you have been warned.$2500 in the hole,?. I’ve included my receipt header to confirm my review is not fake. The continuation of constant lies.
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September 2024 by Ray Asadi
Zero star would be too many, these people are not trustworthy, they don’t tell you up front how much they charge for diagnostic, run a 5 minutes computerized test for two hundred & ended up being wrong diagnosis anyway. Stay away from these people!
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September 2024 by David Webb
I have been bringing my car here for years. They always get the job done quickly and professionally, and at a reasonable price. No surprises, ever. Tremendous customer service. Honest people. They actually bailed me out of the botched DIY repair and did the work for no charge. Five stars is not enough for Hance's. PS DON'T PAY ATTENTION TO FAKE NEGATIVE REVIEWS - it's just a shakedown attempt by fraudsters.
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August 2024 by Alan James
STAY FAR AWAY! This could be the worst auto repair experience I've ever gone through in my 20 plus years owning a car. Took them multiple weeks to try and attempt to diagnose an air suspension issue and even purchased and installed parts without my consent ($400 for a battery I didn't need.) Hance's European completely misdiagnosed the problem and told me the newly installed front struts I just purchased were leaking and needed to be replaced but the rears were fine. After patiently waiting for the replacement parts to be shipped and the service to be done I was finally called saying the car was fixed and ready for pick up. When I arrived there was a surprise note on the invoice stating that the rear struts were also leaking and needed to be replaced as well! Come to find out after a second opinion it was a bad air compressor the entire time and the struts were perfectly fine. What a giant waste of time, labor and money from my wallet. Obviously Hance's European repair shop is lacking in numerous areas including general mechanical repair knowledge and diagnostic skills but they do posses horrible customer service and communication skills. This business will overcharge and prey on its unsuspecting customers. Please AVOID this repair shop.
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May 2024 by Jason Blair
Fast, experienced, and fairly-priced. And most of all, trusttworthy.
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April 2024 by Ronald Mackey
Jay and his crew at Hance European does excellent job on my car's and they charge half of what dealer ships charges I Love There Business so much I offered a Tip but Jay Wouldn't accept it,He said he luvs working on cars and doing his best.
THANKS JAY.
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March 2024 by SoFia Garcia
I went in for a engine light on, and came out with a 4000$ bill, new water pump, new motor mounds and gaskets!!! I don't think it needed motor mounds for tat engine Lete on. . But they said it needed it. B ready to drop a bundle??????
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March 2024 by nora garcia
Jay ,takes excellent care of his customers and is a man of honesty. You won’t get ripped off or taken advantage of here . In fact,he will save you money anyway he can while still taking care of you issues . Trustworthy business man doing things right.
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February 2024 by A I
I had an amazing experience with this company .The customer service was outstanding. They take good care of my car and turn it around quickly, Good and honest mechanics!
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February 2024 by Linh Malone
My girlfriend suggested Hance's European for my BMW. I brought it in for a check engine light. They told me the problem was a vacuum leak. Repair was done quickly. Excellent service. They have a customer for life. Would recommend to anyone who wants good honest work.
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February 2024 by Meirinna Aias
Professionals at false advertisement. Offers full service engine repair and can't even replace a timing belt.
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January 2024 by Fagen Jones
Hustlers. Please be aware of business that deliberately take advantage of their customers. We all want the mechanic to be on our side providing a transparent explanation and honest expertise. Instead we have mechanics that work towards greed meaning what is the best appoarch to the quickest buck vs the customer needs. Please be aware that mechanics are skilled at working with warranty companies they understand what is covered and what is not. So they are capable of manipulating services and you to get their true desires met (greed) including the cost. So watch this organization closely if you are using them as a trusted mechanic. They are skilled in fixing foreign cars through manipulation with warranty company and customers.
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November 2023 by W. Hachemi
If you care about your vehicle, PLEASE stay AWAY from this place. They kept my car for over 3 months without calling me once. I called them once a week to get an update on my repairs, and week after week nothing was done to my vehicle. They are NOT able to fix German cars at all. They lack the technical expertise and customer care.
After 3 long months, I went to pick up my car, they had done NOTHING to try to diagnose or fix my car. They had parked my expensive vehicle outside on the main road for 3 months. I am truly disappointed and never had to deal with such unprofessionalism.
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October 2023 by Walid Hachemi
If you care about your vehicle, PLEASE stay AWAY from this place. They kept my car for over 3 months without calling me once. I called them once a week to get an update on my repairs, and week after week nothing was done to my vehicle. They are NOT able to fix German cars at all. They lack the technical expertise and customer care.After 3 long months, I went to pick up my car, they had done NOTHING to try to diagnose or fix my car. They had parked my expensive vehicle outside on the main road for 3 months. I am truly disappointed and never had to deal with such unprofessionalism.Services: General repairs & maintenance
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October 2023 by Rajan Patel
Jim took care of me where 2 other Jag dealerships were going to rip me off, will def come back
