-
August 2023 by Merry Collins
I rented a unit for over a year, never had any problems. Staff were very nice & helpful.
-
March 2023 by Maria Rodriguez
Yessenia did a Great Job Liked the Good Customer Service she provided.
-
March 2023 by Alicia Marshall
Ms. Brenda and Ms. Christina was the best help yes y’all should come get a storage here
-
February 2023 by John Barnett
Staff was super nice and very efficient with the lease sign up. Took the time to explain all the aspects and requirements. Facility looks to be well maintained.
-
January 2023 by Patrick Jeffrie
Yessi and Christine Excellent Customer Service they help me find my Storage Needs! Definitely Recommend.
-
January 2023 by ricardo rodriguez
GREAT CUSTOMER SERVICE JESSI IT WAS COLD AND RANNING AND HELP ME OUT
-
January 2023 by Chasadee Scott
People broke in my storage and stole items. Not a safe place to rent.
-
January 2023 by Stela Insall
Great customer service from everyone Yesi, Christina and Tim were extremely helpful, and awesome customer service. Great group of people. Thanks everyone. I definitely recommend this facility.
-
November 2022 by Yesenia Dominguez
The staff is super nice and helpful they are doing a great job! The only complaint I have is i wish they were open later.
-
March 2022 by Joe T.
I have been a customer here for almost 6 years, but over time the facility has gone downhill and is now the absolute worst. I initially moved out of a home nearby and put some extra items I owned into one of their interior units back in April of 2016. Things had been fine, but I could see the place was slowly becoming more run down. Having never had any issues, I just kept my things there because it was easy. It had been about 6 months since I visited my unit, but after coming back in Feb of 2022, I was distraught about what I found... Upon going into my unit, it smelled musty and foul. After turning on the light, I could see that there were water stains on the walls and rust on the roof rafters from a roof leak. Water had slowly been leaking into my unit, and some of my items had a tar-like substance on them, which I'm assuming was from the roof coating. Unfortunately for my items, that was not where it ended... EVERYTHING was coated with rat urine, and had rodent feces everywhere. Imagine going to pick up an item, it is damp, and when you smell it... it is a pungent urine smell... I couldn't have dreamed this was possible. I have never seen so much rodent feces in my life. I'm not sure if the rodent problem came from the roof leak and the musty environment, or something else, but nearly all my items are now ruined. There was no food stored in the unit and for 5 years, I never had an issue until now. The rodents chewed up all my expensive backpacking and rafting gear, golf club bags, Christmas, and Halloween decorations as well as some garage chemicals and cords for expensive power tools. I don't know what kind of rodents/rats this place had, but they decided to destroy anything and everything. Making matters worse, getting a call back from anyone at corporate is literally impossible. The people at the store level, the two ladies, and John (manager) are great but there's not much they can do, other than terminate your lease. The customer service number for corporate takes you to a voicemail that's full, and you can't even leave a message... that tells you everything you need to know about this company. It's owned by a REIT, World Class Holdings, led by a gentleman named Nate Paul. In addition to the rat feces pictures, I've also included an image of the owner. Does he look like someone you'd want to do business with? He's worth close to a billion dollars but clearly starves these storage locations of funds to keep up with basic maintenance and repair. Ending in disaster for you and your items. All of that is evidenced by the condition of its current state. It has gone downhill and with the current ownership team, it will only get worse. When I moved in, it was a choice made purely out of convenience and location. Yes, the costs are slightly less, but only by about 15%... an extra $20/month is an insignificant number when you're talking about your personal possessions. If cost is the main factor leading you here, I'd suggest selling or donating your items and electing not to store anything. At this place, you're paying a company money to have your items get ruined. Read the reviews. This is not a one-off problem. Be warned and avoid this place at all costs!
-
February 2022 by TJ Polk
Brenda went above and beyond to help me figure out the unit I got. She was very informative and helped me out.
-
December 2021 by Louis R.
Don't deserve a star period. Worst storage place ever. Only n here a wk & already hv rats (no food ) stored. Barely open to hv access of my belongings only able to get in hall units during office hrs which is hardly ever to never. Day before holidays the close early without notice & will not answer phones. Terrible smell in units of old smell. They don't mention limited access to units until after they screw u out of payment. I should left wn upon arrival another man was complaining of rats in his units showing pics of where he had spoken to someone earlier. But be warned. I was pushed for time. But never would l recommend place to anyone. Never.
-
December 2021 by David Crayton (Big50)
I have had a storage box for about two and a half maybe three years now and the place is well kept wait security friendly customer service
-
November 2021 by Donald E. Ray
A great place to store your stuff
-
September 2021 by Elder Bridgette Moore
You're not able to have access to your storage 24/7, if the office isn't open you can't get in and you have to get the key from the office to access the main door to your storage unit.
