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November 2024 by Manuelle M
The Grand Met restaurant serves a bad hamburger. Too bad such a restaurant in Dallas doesn't serve an excellent burger. The fries are way too salty but cooked well. The atmosphere is calm which is pleasant. The service is normal nothing more
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November 2024 by Daniel Chou
This property is fantastic for its hospitality. Every staff member, from Milena who cheerfully checked me in, to Alexia, who wrote me such a kind note, to Amoni, who messaged me the day before to see if I needed anything, showed such genuine kindness and professionalism that sets such a strong standard for the Grand Hyatt brand. This hotel is indeed just steps away from TSA, and I cannot commend this property enough for the service everyone provides to its guests. I would stay here again in a heartbeat when my travels go through DFW.
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November 2024 by John Alexander Gerdin
Cant go wrong from check in to the rooms and food , staff well trained great run good job management
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November 2024 by Tom Ste
Excellent cuisine and truly outstanding service worthy of a Michelin house. I travel a lot and often go out to eat with clients, the service is some of the best I've experienced in a long time!
From the time I walked in to the time I paid, I felt like I was extremely well looked after as a guest. I can unreservedly recommend the salmon and vanilla ice cream with chocolate cake.
Excellent service and delicious food. All your expectations on a 4 Star Hotel Kitchen will be fulfilled and more. The service is among the best I have experienced for years. I had the salmon and the ice cream with chocolate cake and walnut. If you have the time at DFW, go for it.
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October 2024 by Luis Quintana
Well located if you have a flight early in the morning, or good to overnight when you missed your flight connection!
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October 2024 by Martella Allen
My son, who has a strong interest in aircrafts and aspires to become a pilot, expressed a desire to stay at the Grand Hyatt for his 13th birthday so that he could observe the airplanes taking off from the runway. The young man who assisted us with the check-in process was exceptionally accommodating and ensured that our stay was enjoyable. Our room had a runway view, and we were also able to see the runways from the rooftop. My son was elated. However, I do have one minor complaint regarding the insufficient lighting in the bathrooms, which could be improved for better visibility. With that being said, we will definitely be staying there again.
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October 2024 by David Sudimack
Love this Hyatt. Well run. Great wine list…great food. The people who work here LITERALLY act like they like you…and it stands out against the tableau of mediocrity out there. Most Hyatts (excluding Pittsburgh North Shore) are really attentive to customer needs/wants. I have over 2 million Hyatt points…have stayed in over 100 properties in my life. This is my favorite one…every time. Kudos to this hotel manager….I will shake your hand next visit. 10 stars.
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October 2024 by Mellissa Dzion
As a result of American Airlines failure to keep their aircraft staffed and on time, I had the pleasure of draining my wallet at the grand Hyatt Hotel!
My connecting flight was canceled as I was on route to the Dallas airport on the first leg of my trip. After standing in line for an hour and a half at the American Airlines Customer service counter at gate A20, I was told that they would not pay for my hotel and that my next flight would not leave until the following day. However, there are three hotels within the terminals at DFW. I took what I could find and ended up at the Grand Hyatt!
I booked a reservation online and made my way to the hotel. The staff at the front desk was very easily the best customer service staff that I have ever experienced at ANY hotel. They were well dressed in suits, extremely well mannered, curteous, and well spoken.
Within minutes of my arrival, I had received my room keys and a rundown of the amenities and hours of operation for each. Once in my room, the experience really began! The window shades automatically went up when the door was opened. The lights automatically turned on (and off) for my safety. The bed was more than comfortable and room was adequately spacious. The TV was extremely easy to operate (even for the technically challenged) and looked to be half the size of a KING size bed! Room service was lightening quick and made zero mistakes in my order, although $50 for a burger & fries is quite pricey!! Above all else.... I don't think knives ever seen a cleaner hotel room ANYWHERE! The chrome in the bathroom sparkled!
Although my say was just overnight -- I've never had a better hotel experience! They definitely helped my airport woes be forgotten (if even for just a few hours) after such a pleasant stay! Even the airplanes that I could hear leaving were quiet..... RIGHT OUTSIDE MY WINDOW!
This just proves to me that you get what you pay for --- now back to work so I can pay off the bill on that charge card!!!
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October 2024 by I think I am
The shuttle never came around even when the person at reception said he phoned. Stuck at airport at 2 am with no help.
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October 2024 by bhaskar vitta
A place to prefer to stay.
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October 2024 by Steven Simon
Stuck overnight at DFW due to American Airlines ? grand Hyatt was in the perfect location. Reservation and check in as a Hyatt member with the app was a breeze. Fast, efficient, courteous staff that make you feel valued. Nice cozy spacious rooms. Only small complaint is the 24 hour room service needs beefed up a little for late check ins.
Noteworthy details: TSA checkpoint not even 25 yards from the escalator that exits the lobby. Big plus in my opinion, and is what partially drew me to staying instead of ubering down the street to a cheaper hotel.
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October 2024 by Doc Strange
Great venue for corporate events!
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October 2024 by Kim Bowers
Beautiful hotel, paying for location which is right at the airport
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October 2024 by Chip VonBurg
An amazing hotel and just upstairs from terminal
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October 2024 by Maribel Lopez
Very well located near the airport. And the plaza sells if you go shopping.
