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June 2024 by Dlhdbs (dallashoodboss)
3pm on Saturday the doors are locked with the lights on. Nobody nowhere to be found.
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May 2024 by Patricia Kilson
Nice atmosphere. Clean, quiet, and the cashier was very informative when I asked questions ?
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April 2024 by Veronica Covarrubias
This location is supposed to be open until 9 on Saturday but was closed before 5. The gates were shut and the employees wouldn’t even answer the phone. Never coming to this location again.
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March 2024 by Juan Robledo
Worst customer service I been to this store a few times in my life and when I try to ask a question they tend to be sarcastic with the answer theirs two employees that need more training it’s the big guy with the crazy hair and the other big guy with the short hair both needs work working on human interaction since they want to believe everything a video game although there are good employees in this locations the employees that look like they smell need more training.
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January 2024 by Andy Rangel
They have horrible service.
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January 2024 by Kandace Tucker
This is ridiculous. I was trying to order online for this location and the store hours showed they open at 10:00am. The gamestop website nor the gamestop app allowed me to place a order online. So I call Corporate and they wasn't able to help me. I said maybe because they are close I can't place a pickup order. I waited to 10am and I still couldn't do it. I drove up there and the hours listed is 11am. Now I have to wait a hour to get two games that I saw were available in store at this location. I order it online and I try using Apple Pay. It went through. I assume that I can easily get my things once they open. I get to the door at 11:00 the door is locked. I pull the door and the guy finally unlocked the door. I say to him you all hours shows 10 online corp needs to be made aware of it. He said its google, I said no on the gamestop app it shows 10:00am. He said oh. I told him I was picking up my order, he said when did you place it. I said in the car since you all was not open yet. He said they haven't put it in my system yet. I said I don't understand. He said in order for me to fill your order it has to be in my system. I said that doesn't make sense that its not already there. I'm thinking to myself, If I can order food while I am in the drive thru and get it at the window why does it take long to get my order from a store who has the products that I need. It didnt make sense. I waisted a whole hr already because the app shows they open at 10am. I couldn't leave with my order because of a computer system. I told him, I will call corp. I have called corp.
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November 2023 by Alex G.
I've gone here a lot of times the best customer service good games cards some cool things
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October 2023 by raymundo reyes
Amazing Customer service. The manager actually knows what he is doing. And helped me out a lot
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October 2023 by Jackie Reyes169
Great staff!!! Never had a better experience at a gamestop, neat and and so resourceful! Totally would come here again!
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October 2023 by Luis Vargas
The store needs to open on time. It's supposed to open at noon on Sunday they're still not open at 12:15 and I've watched 3 customers walk away
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October 2023 by Erik Cabrera
It’s 11:19 on a Saturday but they’re closed?
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August 2023 by Luisay Rodriguez
Very bad experience, we waited for them to open so they put a sign in our face that they opened later, when their schedule says they open at 11 rude rude
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July 2023 by Genny Lynn
Unethical location
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July 2023 by Kim
Employees kicking people out 15min before closing.
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June 2023 by Steven Feldman
The employees at this store are so rude it baffles me. These guys work at a game store but act like they’re being forced to pick up trash on the highway. There is a desperate need for training on how to handle customer interaction and probably just human interaction in general. I don’t often write a review this low but the staff is invariably unfriendly. I would rather drive several more miles to shop at another store than spend any more money at this location.
