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June 2024 by Dontae Wilson
Will not answer the phone been calling for 3 days need to cancel a order and can only do it over the phone
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April 2024 by Ganesh Maniam
Nobody picks up the phone :( Ive been calling for a week
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April 2024 by Bernadette Davis
Awesome experience. Very friendly and knowledgeable customer care representative at the counter. My family will be back at this location to make purchases.
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March 2024 by Alex Diaz
New Management instructs associates to lie to customers about promotions and tells them to add things to transactions without the customers knowledge and consent. Then wants them to lie if the customer points it out.
Gamestop really is failing. Stay away from this one, and any managed by Luis Rodriguez, and all honestly.
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March 2024 by Kathleen Young
Small store. Had to wait for person to re-open after their dinner break. Staff not very helpful.
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January 2024 by Jenny Atoya
Great service they will let you know what others stores near you have the items you need in case they don't have it.
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January 2024 by Christian Mayer
The kid wearing all black with his nose ring was very disrespectful. Didn’t greet me had an attitude. I get it. It’s a holiday and you don’t want to work but you’re getting paid to be do it. Complete horrible encounter. 1 star for sure
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January 2024 by Michael Weiler
Friendly and knowledgeable staff
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January 2024 by Wanda Ruffin
They some cool people it's convince to me get in and out
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December 2023 by Oscar Fernandez
It's a rubbish place, disrespectful workers, it said on the sign that they were on break until 3:45 and it's 4:38 and still nothing that's open is always something in this place
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December 2023 by Jeff DeVey
What kind of trash employees are y'all actually hiring!?! My order showed up incomplete, no power chord for the console I'd just ordered for myself. When I called the store to rectify the issue, no big deal right just a cord, I was told, and I quote "you're burnt dude, you get them like they come." and was hung up on. I've been a paying member of GameStop for 15 years now, and I'll never be going back or recommending their products ever again. You guys are trash people, with no standards, ethics or customer service. And whoever answered the phone, I hope you wake up in the middle of the night and step on Legos for eternity
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December 2023 by Joseph Buckley
Came to this location at 3:55 and was confused at the sign. I was not going to take a picture and post it but this is unacceptable. I do believe people are entitled to their break periods, but I do not condone the cheating of time.
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September 2023 by Erik Estrada
Damien and Xavier are super professional, top 3 GameStop I’ve been to, only second to LA and San Diego.
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July 2023 by Jay Gz
Chris was very helpful at this location (hurst Texas). His customer service was superb. My son had purchased an item that was defective and he went above and beyond what he was required to do. Thank you Chris in making my son’s birthday great!
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July 2023 by Natalie B.
Called to ask about the buy two get one free promotion for their Pokémon Packs for our child's birthday. We were told by an employee named Ryan that they had 80+ packs available and that my fiancé and I could take all of them. My fiancé asked if they were able to price match and was reassured, by Ryan, that they do. We drove 40 minutes to this location just to be told that he had called his manager and that the deal can't happen and that we were limited 20 packs per person and that they don't price match at their location. When we walked in, Ryan was standing behind the counter playing with a toy and ignoring the other group of customers in store. Now, you would think that within those 40 minutes he would have thought to call and update us. Especially, since my fiancé told him that we were going to load up our family and head that way.
