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November 2022 by Eduardo A.
Unfortunately I'm going to start off low and hope they figure out what they did wrong. This bank was so highly recommended by a broker friend to do my HELOC so I leaped into the application. I'm a great client - has every peace of paperwork at my fingertips and loaded up months of docs. Excellent (truly) credit and amazing DTI, LTV (ok so I work in the industry and know the lingo) So a week goes by and I don't hear back. So I call and they answer rather promptly that it's taking some time but that usually 4-6 weeks to process. I think that's waaaay too long, but let go for it. Another week goes by and I hear nothing. Suddenly an email - you need an appraisal is that ok? I say yes. Another week goes by Suddenly an email. - are you sure you want to do this it'll be 6-8 weeks processing. I ask to have a manager call me. .... And radio silence. So.... Let's see how long before I get a response. At this rate 8 weeks will likely be 10; my docs will all need to be refreshed; the rate lock if there is such a think will be expired - and I'll be without the HELOC. So chances are by tomorrow going to call another bank. Sorry guys, but it's not reasonable to have clients wait 10 weeks when other banks are talking about 15 DAYS.
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September 2022 by Ray H
I went into open an account and was told we don’t open accounts here. Maybe they could open one up for you at a different bank over in Park cities 5 miles away.
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September 2022 by D
I received a call today from Priya asking if I was happy with my Service since my account was fairly new. I told Priya I was not because I was using my ATM card at a CVS ATM and was still being charged a fee even though the ATM is in your network. I asked that an audit be done on my account and that I be credited for the fees that were not valid. I was advised to call Customer Service. I told her that this is something she should be able to assist with. She said sorry for the inconvenience and that was the end of the call. I opened the account because I wanted the service from a local bank but as you can see did not receive that at all. I will be taking my business elsewhere.
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September 2022 by Darren Child
I received a call today from Priya asking if I was happy with my Service since my account was fairly new. I told Priya I was not because I was using my ATM card at a CVS ATM and was still being charged a fee even though the ATM is in your network. I asked that an audit be done on my account and that I be credited for the fees that were not valid. I was advised to call Customer Service. I told her that this is something she should be able to assist with. She said sorry for the inconvenience and that was the end of the call. I opened the account because I wanted the service from a local bank but as you can see did not receive that at all. I will be taking my business elsewhere.
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July 2022 by Elliot Erives
My experience with Frost Bank got off to a an excellent start. Pria thank you for all your help!Frost give this women a raise!
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January 2022 by John
Cold service, waited in line for 15 minutes just for a teller to let another customer skipped in front of me , ended up leaving and going through drive thru service. Not a good 2022 start.
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January 2022 by John Agliam
Cold service, waited in line for 15 minutes just for a teller to let another customer skipped in front of me , ended up leaving and going through drive thru service. Not a good 2022 start.
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August 2021 by Thomas Frederick
fast service and reliable
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June 2020 by Avion T.
Best Bank Ever.Customer service 5 stars!Branch employees 5 stars!They print Debit cards on the spot!5 stars!!!!Text alerts on all my transactions or Some or none!!! 5 stars.Best Bank Ever!!!!
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February 2020 by Tony Jacquez
Opened a account here 1 month ago. I own my own sprinkler company and a racist lady named Alphia Washington called and said because I had 6 zelle transactions in 1 month she wasnt comfortable with having me as a client. So they closed my account and didnt say anything to me.
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September 2019 by John Bobak
I met a young lady by the name of Aviana G. She greeted me respectfully and remained professional. I believe Frost bank informed me that she was a student intern from Cristo Rey Dallas. I was astonished and impressed on the professionalism she expressed. It made my day knowing our future generation is in good hands!
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July 2019 by Dree Olson
This bank is amazing, the customer service is phenomenal and you are treated like you're their only client. They go above and beyond everytime. Refreshing change vs the big boys! Give it try and you won't be disappointed.
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February 2019 by Meño manuel
(Translated by Google) Ledoy Grasias to lawyer Clayton and Mr. Armando Alvarado for his help in micaso
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December 2018 by C H.
I have been with Frost Bank for about 3 years and I have to say, they exceeded my expectations in everything. Not only are they friendly when I walk into ANY of the bank branches, but they always offer me water and coffee if I need to talk to a banker and they offer it with a SMILE which is more than I can say for "other banks" (Chase, Wells Fargo, Wachovia). I LOVE that it's a Texas-based bank, which to me, is important when wanting to feel "at home" instead of feeling like just another dummy with money.
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August 2017 by CC M.
We've been with Frost bank for about 5 years or so. The best bank I've ever had the pleasure of dealing with (never said that before with any other bank). They are courteous and professional all the time. We've gone through some financial challenges and Frost was there for us all the way. If you're looking for a bank with wonderful personal service, that treats you like a person and not simply an account, this is the bank for you! I couldn't agree more with Mary's evaluation. Give them a try. You'll be glad you did!
