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September 2024 by Mark Leyendecker
Best bank in Texas! Great personal customer service.
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July 2024 by Colby Hanks Baer
Absolutely love this branch. Friendly, professional and always executes so well as a team!
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May 2024 by Christopher Suprun
Exceptionally disappointed by Frost Bank's inability to have managers respond when financial access issues exist.
There is no excuse to be told a manager will call to address "available" money in an account that the bank does not allow to be withdrawn. Either I have pending deposits or I have available money, but then to not let me use it by check, debit card, etc. because you're not able to figure it out is unacceptable.
Again, make an error once we can figure it out.
Twice, we need to address systematic failures, but repeatedly, and now you are basically taking a loan from me you're not paying interest on.
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September 2023 by Pam P.
Left chase for this MUCH MORE PERSONAL banking experience. It's wonderful to be able to know people's names that take care of your money! Refreshing
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September 2023 by Kim Truong
Friendly and professional service. Always lovely to bank here.
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June 2023 by Kim
Friendly and professional service. Always lovely to bank here.
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October 2022 by Angel Cole
it was great
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January 2022 by Lisamarie Antonicelli
The whole staff is very nice and extremely helpful. I am in a wheelchair and they can still help me .
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February 2020 by Tony Jacquez
Opened a account here 1 month ago. I own my own sprinkler company and a racist lady named Alphia Washington called and said because I had 6 zelle transactions in 1 month she wasnt comfortable with having me as a client. So they closed my account and didnt say anything to me.
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September 2019 by Samantha G.
We went to this location to open an account, based on the Yelp reviews and were expecting to write a glowing review. What should have been a 15 minute transaction took an hour and turned out to be an uncomfortable frustrating experience. The banker Aryck unexpectedly popped out of his seat after entering the information and simply said excuse me I have to check something. Aryck abruptly closed his laptop and walked out of the room with the laptop and my husband's driver's license in his hand. My husband and I sat there for 15 minutes speculating as to what happened. Did he get called into an emergency meeting ? 15 minutes later Aryck walks into the office and says that my husband's information was flagged in some bank verification system by another bank for $70 ... and more information was required. So my husband pulls up his banking app from another bank and Aryck proceeds to scroll and review the activity without even asking for my husband's permission . He wanted to see direct deposit activity etc. All of this over $70.... We have opened accounts at other banks and have never had such an uncomfortable experience. Then to top it off Aryck proceeded to draft up the papers for my husband to sign and did not ask him if he wanted to designate a beneficiary, but simply told my husband to sign the paper work without a POD - no beneficiary. This was not Aryck's choice to make and his responsibility was to ask my husband if he wanted to assign a beneficiary. We were extremely surprised at the level of service and will not be going back to this branch.
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February 2019 by Xander Innsbruck
My 12 year old Porsche looks awesome in the parking lot. Nice bank. This is where I keep some (but not all) of my ~$2 Million.
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January 2018 by Tom Henderson
This is a great bank and a great branch office. I moved a couple of accounts from Bank of America to Frost in 2010, and I couldn't be happier. I am impressed every time I go to this bank. The staff is great, and are always ready and eager to help me. They have cookies and coffee, which is great. They have a nice waiting area for customers, so if you need to make a phone call, or look something up, you have a nice place. No matter what the problem is, they are there to help. Also, when I call this branch, they answer the phone EVERY TIME. This was not the case at all with Bank of America, or with Chase. The ATM is very convenient, and there is a security guard on duty 6 feet away from the ATM. I could go on and on about how great Frost has been for me. But in a nutshell, this is a great bank, and I would unreservedly recommend it to anyone. I am going to help a family member move her accounts to Frost in the very near future.
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May 2017 by Lisa Antonicelli
The whole staff is very nice and extremely helpful. I am in a wheelchair and they can still help men!! .
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March 2016 by Jose Cordova
Very friendly staff
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April 2013 by Stephen Giangrosso
Small, but my favorite frost location!
