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August 2024 by Sandy Head
There was dome confusion with my insurance company, I thought I had been termed, do I scrambled to get fast cheap coverage till I could have time to properly shop for coverage. We'll I started the policy over the phone, paid, money immediately removed from my account, like before we even hung up immediately, I called my old company to request a declaration page only to find out it was a mistake and I wasn't termed. I was in good standing. So less than 15 min I called fed loya back to cancel the unneeded policy . They tell me they can't refund. And I'd be charged a small fee . I'm like for 15 min? Ok I guess. Well nearly two and a half weeks later I get a check for 86 dollars. I paid 116. So that 15 min cost me 30 bucks?? Seriously?? Cheap yeah they are. Swindlers , yeah they are. Do not trust these scam artists. I doubt they would even honor a claim .
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July 2024 by Anthony Salas
0 out of 10 I would not rent at this place again!
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March 2024 by Marco Vazquez
Good people very professional
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December 2023 by Tony Araiza
Good customer service served by victoria
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October 2023 by Ira Lott
I had the best experience with John, Victoria and Elsie. They were super nice.
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September 2023 by Carlos Sanchez
I've been inside the office for half an hour and no worker or representative appears and the office is open.: very bad
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April 2023 by Marion McGlory
The most antiquated billing and cancelation system ever. You cannot cancel over the phone, it must be in writing and preferred in PERSON. Never, have I ever been faced with such ridiculousness. We have busy lives and I don’t have time for this nonsense. I’ll have to give up my lunch hour to do it. This is how they take advantage of minorities but this is how I warn people. Don’t go there. Just don’t do it.
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March 2023 by Denisse Nun
They don’t pick up the phone at all. This insurance company sucks at picking up current customers calls. However if you get a quote here, they won’t stop blowing up your phone to get their lil commission (coming from experience since I worked here before)
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March 2023 by D V.
They don't pick up the phone at all. This insurance company sucks at picking up current customers calls. However if you get a quote here, they won't stop blowing up your phone to get their lil commission (coming from experience since I worked here before)
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February 2023 by Alan Chaillet
Last night and today I have tried calling the Dallas Montfort Dr Fred Loya office as well as The Colony office, The Plano office, and the main 1-800 number and get the recording 'we're sorry as all of our representatives are assisting other customers, please remain on the line as we value your call.' This repeats a few times and then automatically disconnects. It's a round robin experience now more common place in so called customer service.
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January 2023 by Alan C.
Last night and today I have tried calling the Dallas Montfort Drive Fred Loya Insurance office as well as The Colony office, The Plano office, and the main 1-800 number and get the recording 'we're sorry as all of our representatives are assisting other customers, please remain on the line as we value your call.' This repeats a few times and then automatically disconnects. It's a round robin experience now more common place in so called customer service.
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September 2022 by Lucina Hernandez
Very friendly but they need a little more information for customers
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August 2022 by Diesel Truck
Fred loya insured driver hit me and its been a nightmare to deal with this company. Never answers their phone and hangs up on you.
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April 2022 by bryan salter
Them prices high
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September 2021 by Dailen Dailen
Ladrones me cobraron dos veces en el mismo mes además de agregar un desconocido a mi póliza sin mi autorización y consentimiento. Ineptos estafadores
