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November 2025 by Jackkib
Plz give customers space to BREATHE. I went in looking to find the right one, only to be bombarded by every sales person every 30 seconds. đ
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November 2025 by Brian J
I really like Fossil products, but my experience in this store wasnt great. I was told the wallets were on sale for 25% off but when I checked out, I did not get the price reduction. Also, I was confused on how to check out as their is not a traditional check out desk. Instead, any employee can ring you up on their phone. Not sure how I was supposed to know that.
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November 2025 by drxm YT
Best Managers and staff.
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November 2025 by Ricardo Flores-Kastanis
Fossil has been our favorite brand for 20 years and this was a good store,,this is the story, We bougth 2 fossil smart watches 2 years ago , both expensive more than $225 each, both have been a nightmare, We have to come back every 3 months for âfree batteriesâ before they where at least polite, today they very not polite, its a shame, stay away, buy another brand, Fossil is gone and they arenât even polite fixing their own mistakes.
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October 2025 by Chav Damon
I believe I was assisted by Trish/Trisha! She not only helped me with finding a wallet and a much needed brown watchâShe basically styled my entire outfit for a family dinner this past weekend. Thank you to Trish and the team for going above and beyond for me and making my experience fun and memorable.
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September 2025 by Bob Johnson
Purchased a watch from this retailer at the Galleria Mall - they were kind and price matched to another merchant to make the sale happen that day. Great experience and customer service.
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August 2025 by Vinodh Venoo
Gave my watch for repair and returned without any fix after a month along waiting period.
Never expected this from a global brand like fossil.
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July 2025 by Cara G
Visited today. Gregorius helped me. Very satisfied with my purchase and appreciated the friendly customer service.
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July 2025 by Quetzalli
I love that at least the store in Dallas won't be closing...is sad the one in Baton Rouge closed this past weekend. Great service, latina staff was so helpful, big smile and great service.
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June 2025 by Randy Brown
Wife went in with our son and was continually asked what she was in need of when she said she just wanted to look, the sales gal turned and spoke about her negatively. When she called them out for being so rude they pretended like it was nothing. She finally just left and we spent money elsewhere. She had wanted a new purse.
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May 2025 by Katrina Estandarte-Pesina
We have gone to both locations (North Park & Galleria) and Julissa has been very pleasant and helpful. Even when we arrived 5 minutes before closing, she went above and beyond in making sure we get what we want with no pressure to leave. Her and another male employee was very patient. Fossil is our favorite and we are happy that both stores offer top tier customer service.
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April 2025 by Steven DFW
Jeff in the Galleria mall in Dallas, Texas was very helpful and explained various watches to me.
Jeff keep up the great customer service.
Definitely five star service.
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April 2025 by Stacy Pacheco
My preferred location to shop fossil! Staff is always helpful and friendly. Julissa helped me pick out great gifts and I will visit again for more personal items.
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April 2025 by Jasmine Shahzada
The Fossil store at the Galleria is great! I visited today and it was clean, organized, and the displays were pretty. The customer service was 10/10! Shout out to Jeff/Geoff, who was the only staff member in the store but managed to greet & help every single customer so quickly and professionally. #GiveJeff/GeoffARaise
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April 2025 by Mike Salazar
Great experience at this Fossil, Julissa helped me pick out the right item, and even helped engrave my watch. She was thorough with instructions of use & care of my purchase.
