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December 2023 by Jessica J.
I went to Floor and Decor to purchase supplies to create two side tables out of travertine. Raymond was not only extremely kind, but knowledgeable in helping me achieve the desired look. Thank you so much for your help!
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November 2023 by Maria Rivas
OMG! I have been in that store several times! Raymond is an excellent person. Every time I go In he takes his time to explain process and products. I leave feeling confident I bought exactly what I needed.
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November 2023 by Ricardo Rivas
Worked with Ray on a class about tile in restrooms and he was and is Amazing!! I wish all my resources were as good, knowledgeable and patient as Ray.. Will not shop anywhere else for my needs in my kitchen and restrooms. Wish there were more stars I could give him..
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November 2023 by Jamal Othman
Kudos to Raymond Grager, he has been a great asset to supply me with unlimited information whenever I reached out to him throughout my tile projects. He even offered in many occasions to come and he would do a return demo on whatever i was doing. I'm a home owner and DIYer who enjoys doing the right thing from the first attempt, and having someone like him is essential for this accomplishment. I have been to other supply stores that have no personnel in the floor section to help me decide on which products I need to make a successful install. I hope floor and decor keep hiring amazing people like him in other locations.
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November 2023 by Ian Krauel
They're a lot cheaper than other tile and floor places. They'll load you up and have you on your way in as little time as possible. I'd recommend them to anyone doing their floor.
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November 2023 by Alycer Johnson TheDFWREP
They have pretty good pricing on flooring, but it is comparable to some of the big box stores. I would suggest comparison shopping. The only negative is that it's hard to reach someone on the phone. I was trying to call 2 stores to verify inventory before driving 20 miles and I never reached anyone at either location.
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November 2023 by John C Chacko
Very bad experience, First of all the manager was very rude,I am a builder and never had an experience previously from floor and decor at any locations , I called ahead the store and asked if they can accept the return for the tile, also I mentioned the box is damaged they told me I can bring it because I bought the tile by piece, the lady at the register was willing to accept the return, but the manager was keeping telling he can’t accept as soon as he saw me, even before I ask him, I will never use floor and decor at Alberta drive dallas
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September 2023 by Albert Castañeda
Please fix the parking lot lol.... It's super rocky.. love you guys but it doesn't mesh well with the carts that you offer to transport purchases haha. Love the variety you offer though and the staff is super friendly
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September 2023 by Ayumi Rodriguez
Mark was an amazing employee and helped me pick out the perfect tile ! absolutely loved it and will shop again !
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August 2023 by Micael Cano
I went in for the tile installation class. I highly recommend it. Raymond Gager is an expert at everything you need to know about tile! He is incredibly knowledgeable about everything you need to know and more. Will be going back to learn knew things!
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July 2023 by Robert C.
Junior was a huge help to finding laminate and all the small pieces I was unaware of. Was straight up and very genuine. If/when I go back, I'll be looking for him
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June 2023 by Ikram Farooqui
I had a very bad experience here, i was sold a tile slab as sold as seen but I should have realized that it was defective. It totally fell apart the minute I tried to cut it. I went back expecting customer service but surprisingly got none.The supervisor and his associate both kept me waiting to finally inform me that they can’t do anything for me. Very disappointed, expected them to be better then this.
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June 2023 by Benjamin Demaree
The big box hardware stores (HD&L) are great for all your general needs, but the only reason I can think of that anyone would buy flooring from them instead of here is that they've never heard of Floor & Decor. There's more selection on a single aisle here than at both of those places put together. And I'm pretty sure the price on every item here beats the big boxes.
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May 2023 by Kathleen Young
Cleaner than the store in Richardson. Good aisle width. They had a good stock of the products I was looking for. Staff was helpful, but few and hard to identify.
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May 2023 by Raju M
I was blown away by the level of customer service at this location. The staff was not only friendly and welcoming, but also incredibly knowledgeable and helpful. They took the time to listen to my needs and concerns, and provided thoughtful recommendations to help me find the perfect product. It's rare to find a business that truly cares about their customers, but this place is definitely one of them. I would highly recommend them to anyone looking for a fantastic shopping experience.
