-
February 2024 by Daniel Callahan
Efficient service and friendly staff! Little more one can ask for, particularly on a non-scheduled repair.
-
January 2024 by Michele A Sautarel
Same day service, everyone was professional and kind. No complaints!
-
January 2024 by De
To start the red head at the front desk is absolutely awful. I’ve never had worse customer service in my life. Rude, she made a phone call in the middle of speaking with me. Literally cut me off to call another customer. They had 3 cars in the parking lot and none in the bays so it wasn’t busy. Second they failed my state inspection over a crack in my serpentine belt. It’s only just showing signs of wear, I had to request they show me the issue and the red head girl made it VERY obvious I was inconveniencing her. I immediately took the car elsewhere simply because I didn’t care for the way I was being treated and was advised that what I was told, was not correct and that it seems to be predatory behavior. They charged me for the failed inspection which they are over charging for. Will not ever come back here again.
-
January 2024 by Scott Griffith
Started out my day with a nail in my tire. Fully expected to have to buy new tires right before Christmas. Ben said give him some time and they will check things out. Not only did I not have to buy new tires, he didn’t charge me for the patch. When I need new tires the first person I am going to buy them from will be Ben.
-
November 2023 by Aaron Merges
Definitely hesitated writing this review, but I’ve had such a bad experience here the last few times…. What is the point of scheduling an appointment if they have zero intention of honoring it? This is the third time now I scheduled an appointment and brought my vehicle in early only to be told that it would take several hours longer than originally discussed. Pull it together guys.
-
November 2023 by Sage Taylor
I’m not the type to write reviews like this, but I’ve never seen someone be so blatantly rude. I walked in and the place was almost completely empty, got to the front desk and the girl pointed at me with her finger to wait while she was on the phone. No “Hello”, “give me just a sec” or anything.I have a 2 minute recording (but that wasn’t all of it) of her ordering various flavors of chicken wings and French fries over the phone while I stood there waiting to see if someone could check the air pressure in my tires- that was literally all I needed. I patiently waited, and when she got off the phone I expected to at least be greeted, but no. She didn’t even make eye contact with me. She called up one of the only other customers in the waiting area to tell him the news on his car, then walked into the auto shop and stayed there for a good while, talking to all her other coworkers, to the point where I felt she was doing it intentionally. Once she saw me recording again she walked back inside, but I decided it was time for me to go. I can get my tires checked ANYWHERE else without such a hassle. She didn’t even ask if I needed anything or say goodbye when I left. She has no manners and I don’t think she should be working the front desk. That’s not someone you want representing your company and it’s not a good first impression. Wont be coming back.
-
October 2023 by Christie Rodriguez
Don't take your car here. They kept my car all day for a 3 hour job and never even finished it. If by chance you do have to go here, try to speak with Megan. She is AMAZING. She did everything in her power to help. I hope they take care of her because she's the best employee they have at that location.
-
September 2023 by Alan Musick
Had an appointment at 7:00 AM, left at 7:15 and still no sign of life inside or outside of the store…Every bay was full inside so I’d assume scheduling isn’t this stores best skill.
-
September 2023 by Lindsey Zenker
Got there close to open on a Wednesday morning they seemed dead there was only one other guy in the lobby, brought four tires with me just needed them switched, took several hours so I ended up ubering home. When I came back to pick it up they kept my old tires (that were fine mind you I just upgraded them).
-
September 2023 by Devin Flanagan
Mixed emotions from a long term customer. When Chad gm left it went way down. No available techs. Destroyed one of my engines that the corporate office got involved and had my whole engine replaced. That was a year ago.Now the new manager ben, I believe, seems nice BUT the staff are not too bright. I came in for an inspection of my jeep and it needed one new tire. It's a wrangler with a whole tire right there on the back. Wasn't smart enough to see it and or pick up the phone to say something. My husband went in for this , the guy was like it failed. Who makes an inspection difficult?Next chance towed in a blow out on our burb. Tires luckily had road hazard on them. Again I call to see status and they were tryong to repair the tire that had 1.5inch head bolt in it. Said look up our vehicle. 10 years of brakes, tires etc. So moved forward. Then 4 hours goes by my husband is missing work because its just a tire, right. Nope they did not have it, had to order it in and knew when it would be there and again covered by warranty. Still no calls. Ben took care of it and we got out for just renew on the road hazard. BUT at the cost of a days work.
-
September 2023 by Anny Sandoval
Took it to get check my a/c and turns out the technician was was already gone for the day, he did not have available spot for the day why they agree to check my car and at the end they did nothing for 3 hours. Really bad service and at the end to let me know about my tires and that was not the reason for the appointment ? oh but they charge for nothing. Thanks for nothing
-
July 2023 by Heather Allen
Dropped my car off at noon for an oil change and was told it would be ready for pick up at 3pm…called and 3:50pm and was told they hadn’t even started on it yet
-
July 2023 by Marcelo Berestovoy
I walked in, told them the tire pressure light on my 2016 CRV was "on" and requested they check the sensors. They wanted $49 just to check. I left and went to Discount Tire, asked the same question and the DT guy walked to my car, pushed the reset button (I recently bought the car and didn't know it had one) Done, no charge! The only question now is wether the two Firestone employees I talked to are just ignorant or trained to abuse customers.
-
May 2023 by Eddie Hernandez
I visited Firestone at 10502 on Garland Road on May 24th of 2023 with my 2005 Toyota 4 Runner that had a problem with the gasoline intake system. I told them that I suspected it could be the charcoal canister, but I expected them to do their own diagnosis and confirm the cause. They did not do that and they just replaced the charcoal canister based on what I said. They charged me $900 for the part and the labor, which was very expensive and easy to install. They did not fix the problem and I still have trouble filling up my gas tank. When I called them to complain, they were very rude and unprofessional. They blamed me for the mistake and said they would have their manager call me, but she never did. I have been a loyal customer of Firestone for over 10 years, but this was the worst service I ever received from them. I feel very angry and cheated by their service and very disappointed and betrayed by their treatment of me as a customer. I do not recommend this business to anyone and I hope they will contact me to resolve this issue.Services: Exhaust
-
May 2023 by Acme Lenin
I took my truck in for service around 3-30-22 for brake and oil leak repairs. I cannot compliment the team enough on their quick, professional service, I should have been bringing my truck here all along and certainly plan to return for future service! Ben at the counter was especially helpful.Service: Brake service & repair
