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May 2024 by Tamika Lockhart
This location charges a drop off fee on top of shipping fees which is absolutely ridiculous
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March 2024 by W Nunnery
Charged a $20 “drop off fee” for my package that was already labeled and paid for. What a scam! $20 for doing literally nothing. Avoid at all costs.
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January 2024 by Ian
Never come here. Poor service, even worse experience.
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December 2023 by Casandra
Completely unacceptable. Do not use this location for any shipping needs. We used this location after a convention held at the hotel where you can give them your items you got there to ship off. Not only do they overcharge they also took our items and did not use a correctly sized box or use any packaging material at all. Horrible service and horrible quality. Our games were a jumbled, crushed, and broken mess when they arrived at our home. There was no paper, styrofoam, or bubble wrap in the box with the games. Nothing. The box itself was also ripped on arrival. We took a picture immediately after opening it.
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May 2023 by Chris Braun
Significant per pound shipping fee for being in the hotel.It certainly wasn't convenient for me since I wasn't staying at the hotel. There was no parking, no signs, and a pain to get to under ground when carrying boxes.Best find another location if you are not already staying at the hotel.
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June 2022 by R. Herod
Doesn’t ship AT&T boxes
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February 2022 by Emma Halpin
Jesus and Brittany were beyond helpful. They were cheerful, experienced, and kind to me and my colleague when we had a large cart full of items to ship out. Thanks, guys!
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November 2021 by Harrel Kent Jobe
Got here well within the advertised business hours. Nobody even there, closed. You can’t rely on them AT ALL if you have business to be done.
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September 2021 by Katherine T.
Terrible location for shipments. You have to leave your car with the Hyatt hotel and carry your package inside and up escalator to get to the FedEx.
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July 2021 by Christopher G.
Super convenient location. The building's valet staff will watch your car while you run in and do your business without charging you. The staff are friendly and prompt. Location is a bit hidden but just ask anyone and they'll direct you on your way.
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October 2019 by William B.
This place charges way extra from what other FedEx locations charge. I'm not paying $30 or more than I would pay anyone else. In fact the surcharge from the location to the street is the same cost as they charge me to transport it across the country. Makes no sense. Go elsewhere
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February 2019 by Maria Valdez
The customer service is great! Monnet was super helpful and took the stress out of a very stressful situation for me. Made my day
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January 2019 by Aminullah Khaliqyar
The worst Fedex Office ever
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August 2018 by David W.
Great service I got today at Fedex/Kinkos. We needed to print a presentation last minute and Sherri was awesome at the counter, helped us organize our files, and get the color prints done just in time. Thanks for going above and beyond kinkos!
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June 2018 by Alexander
NOTICED PACKAGE PICK UP FEE IS NOT MANDATORY!!! I called the Hyatt ahead of time and they told me there was no fee which was why I was surprised to be charged with a $25 fee when I went to pick up my package. Then another $10 if I wanted it delivered to my room. I ended up having to lug my heavy package up to my room myself. Later that night when I went to the front desk the guests who checked in before me also had packages and the front desk informed them it will be brought up to their room for free. I then let the front desk know I was charged and they deducted the fee from my bill but it was annoying to know I paid $25 to hand carry my package to my room to FedEx while everyone else got their package to their room for free. So when you pick up a package from FedEx office and they try to charge you let them know it is not a mandatory fee.
