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March 2024 by Michael D.
So I went into the pharmacy to buy some chocolates. But then I had to use the rest room. What a huge mistake! What a disgusting, deplorable, degrading experience. I had to go number 2 very urgently and before I even sat on the toilet I realized I was in trouble. The toilet seat was sticky from piss and God knows what else, and there was no paper towels or toilet paper. At this time of night 9:15 pm the 2 associates were up front so I couldn't leave the bathroom and go up front to ask for toilet paper so I had to put my pants back on without wiping the shit from my asshole. So.... I put my pants on with shit in it and went up front and told the associates how disgusting the bathroom was. They told me we cleaned it earlier. I said have you looked at it lately? No they replied. I said I am going to write a bad review when I go home. They said good maybe things will change around here. That's nice. Who ever the manager or owner is of this place I hope you experience this experience I had to go through ten fold. You nasty pig. Folks stay away from this CVS!
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March 2024 by Richard Gilbert
When you google the cvs on marsh ln it says they close at 11pm. They close at 8pm M-F and 6pm Sat. Ie found this out the hard way twice. They need to get their information updated. I will not go to this cvc again. Transferred to one that’s open 24/7 .You can’t even speak to a pharmacist directly. You have your leave a number and wait 3 or 4 hours. Plus they close at 8pm and I needed the prescription for an out of town trip. Definitely transferring everything to a 24 hour CVS.
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February 2024 by Ethan Harness
Had difficulties with pharmacy and they were terrible in resolving anything related to my situation. Awful customer service as well. Manager was rude and unhelpful along with the pharmacy staff. I will never go there again.
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February 2024 by Nessa Shelton
Usually fills my rxs within an hour. Friendly service. Even helped push my car when it wouldn't start while in the drive thru! Dead battery!
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February 2024 by Shannon Muller
I shop at CVS all the time. I usually shop through the app for pick up. I had a gift card so I had to use it in store only. I needed to get pill pouches. This store did not carry them. Store was clean and staff was friendly and helpful.
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February 2024 by Mary Claire Wise
Not helpful and very rigid. Do not ever use them.
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January 2024 by Mic V.
I've been using this CVS for prescription medicine for over 25 years, sadly, the service and time it takes to get prescriptions refilled at this location is horrible. Customer service is horrible, I will not be using this pharmacy again and will be taking my business elsewhere.
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December 2023 by Robyn Johnson
Dirty Store and service continues to decline. I have used this cvs for over 20 years but not coming back l have hadvmany issues the last several months. I gave the manager my feedback but she did not care.
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December 2023 by Robyn J.
Store is filthy. Pharmacy services has declined drastically the last 6 months. Discuss my recent experiences with the Store manager and she literally did not care. My feedback and was not rude and thought she would appreciate my prespective since I havee been going here for over 20 years and it just continues to declined. I am so very disappointed that the manager does not want to work to improve the declining service and the Store is not well maintained like is used to be
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November 2023 by IB
Purchased these cookies from this location arrived home opened the box . I noticed a weird smell . I checked the date Oct. 22 they were expired . I took the cookies back to the location . The associate acted like I was the problem. Why aren’t y’all checking for expired products???
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October 2023 by Ernest Buehl
Unable to reach a human on the phone even after jumping through all of the automated hoops. The one star is for the company, not this specific location. Doubt my review will do anything, but it is a bit cathartic.
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October 2023 by Miller barston
Sad to see that Associate Jose is no longer here, he provided top customer service unlike the people that are here currently.
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August 2023 by Emilie Klingman
Good selection of over-the-counter meds. Pharmacy refused to fill my Rx and stated it was due to insurance denial (for a med I’ve been taking with no insurance problems ever). However, they never communicated this with me and then blamed me for not contacting them for this denial of which I was not made aware. And their last text said they were in the process of working on it and that they’d contact me. I worked it all out with my insurance, who said that I just need to call the pharmacy and have them run the Rx through again. So, I called multiple times but can’t get an answer. I asked to speak to a manager while I was still in the store, and of course the manager “is out.” This is a fertility med and can’t wait. Fertility patients need meds quickly, often with same-day or maybe a one-day notice, or it can cancel the whole cycle and waste thousands of dollars. I understand when there are blips in the process, but it’s unacceptable to not communicate this with the patient or their doctor. This pharmacy used to be good, but it’s been one thing after another like this with them the past year. I recommend a different location if you expect communication or need meds in a timely manner.
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August 2023 by Jazzy Dicopello
Today I went into pick up my prescription and I received a $4 off your next purchase coupon, after I paid for my prescription. So I decided to use it on a loaf of bread for $3.49. When I went to pay at the self checkout the coupon didn’t work because my total was less than $4. That’s when a super sweet employee named Jose, approached to help me. He went to get special keys to open up the machine to retrieve my coupon, so he could cancel my order and re-use the coupon. I got a cute little hair clip for .99 cents and that brought my total to $4.49 so the coupon could work! And it did! I know it doesn’t seem like much, but money is so tight right now. I was able to get a loaf of bread for .49 cents because of Jose’s help, going above and beyond to make sure my coupon worked. It’s very rare, unfortunately nowadays that you find good customer service. Jose is a shining example of what customer service should be like. He made such a big impact by helping me. That kind of compassion and helpfulness is so rare today. I also want to acknowledge the young lady in the pharmacy, who also went to great lengths to help me with my prescription. Unfortunately I didn’t catch her name, but she and Jose both deserve recognition and appreciation for their hard work and dedication. Thank you so much for everything! You are both amazing! ?
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July 2023 by l4dydu5k
Pharmacy does not answer. Automated message just says they are helping other customers and will not let you do anything. Front end said they would transfer me and I waited for over 10 minutes trying to speak to anyone, but eventually had to hang up.