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April 2025 by Mindy Wood
The store is dirty, nothing is organized and sales people are very rude.
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March 2025 by M M
The Hispanic girl that works in d evening shift is really nice polite very helpful always smileN good CS always has an answer to my questions never rude I enjoy
coming here n also the other Hispanic guys that work there are nice n helpful no complaints from this store in d evening shift all good 😀 💯💯💯👌👍
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March 2025 by Jeff Jestis
Won’t let you use a restroom even if you are a customer. I would pay to use the restroom because there aren’t many around. I don’t wanna piss on the street.
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March 2025 by Alfonzo Vinchi
2/19/25 closed 1 hour and 10 minutes before actual close time. Fourth time in the span of a month
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January 2025 by Andrew Sottiaux
recently visited CVS to pick up some over-the-counter allergy medication, and my experience was incredibly disappointing. Despite multiple attempts to get assistance, I left without the help I needed.
The allergy OTC area has a service button to request help, which I pressed four times over the course of 15 minutes. Each time, I waited patiently, but no one ever showed up. There were no staff members in sight, and it seemed like the button might as well have been for decoration.
This lack of service is unacceptable, especially in an area where customers may need guidance or assistance accessing medications. If you’re going to have a service button, someone should actually respond to it.
I understand that stores can get busy, but leaving customers stranded with no help is not the way to run a business. This experience has left me questioning whether I’ll return to [Store Name] for my health needs in the future. It’s clear they need to improve their system and prioritize customer service.
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November 2024 by Samone W
I have been shopping on the CVS website as well as in store for years... I am an ExtraCare Plus member (pay a fee monthly or yearly and receive $10 ExtraCare bucks added to your account monthly)... At times I have had trouble with coupons, but the CVS reps can see the mistake and help with it... I'm not sure what the issues are now with CVS... I placed an online order for pick up and utilized the coupons/ExtraCare bucks attached to my account... The deal I thought I was getting was spend $30 get $10 ExtraCare bucks back... I spent over $30 and got 13 cents back, which was for basically shopping at CVS... I contacted the CVS ExtraCare 800 number and the rep Lilly stated I shouldn't have used my coupons... I explained I always utilize my coupons/ExtraCare bucks once everything is added to the cart whether I am shopping in store, online, or online for store pick up... I also explained whether you're shopping in store or online, the system doesn't ask if you want to utilize coupons until right before you make your payment... Lilly continued to state once my coupons/ExtraCare bucks were used that made my total go below $30... I was like of course my total went below $30 after utilizing my coupons/ExtraCare bucks, and it states as long as my total is $30 or more before any coupons/taxes are added my reward is granted... I asked Lilly if I couldn't utilize coupons/extra bucks on my account what's the point in being awarded them; furthermore, why do I pay a yearly fee to CVS to receive a $10 extra bucks coupon monthly... Lilly stated there was nothing he could do and asked if there was anything else he could help me with... I have never heard of not utilizing coupons/ExtraCare bucks that are attached to your account, and I was disappointed with CVS to say the least that they didn't even try to look into what the issue could have actually been...
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October 2024 by Veda von Bergen
The employees are always very helpful. One hour photo projects are usually done within 15 min. Lines are never long. Super convenient. We’ll run. Great spot.
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August 2024 by Addison Badesha
I love this cvs the variety is HUGE
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August 2024 by Shane B
Rude unhelpful clerks hide from customer
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August 2024 by Mel Roberson
**Update** I changed my original review to 4 stars. This had been a quick snack run location. Idk why 2 employees refused the exchange with a receipt within a couple of days but, it was rectified so, life goes on…
Wanted Coke and I stopped here. I picked up regular Coke instead of Coke Zero and they refused to exchange it. I will accept my refund and not shop here again!
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May 2024 by america
The employees are kind! The store is always organized & clean too.
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April 2024 by Ricardo Juarez
Horrible customer service by I believe the manager. She was wearing regular clothes and everyone else had the CVS uniform.
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March 2024 by Olga Janeth Juarez
Horrible customer service by I believe the manager. She was wearing regular clothes and everyone else had the CVS uniform.
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January 2024 by Makenzie Kenny
Tried to get my COVID and Flu vaccines a few weeks back and the pharmacist refused to after I explained I get queasy around needles. I simply gave her a fair warning about how anxious I get. She wanted to give me one vaccine and not the other (? how does that make sense) So I told her no thanks because I wanted them together and left. Turns out she had already run my insurance for both, and I wasn't able to rebook until it fell off (up to two weeks). This information I only found out because I contacted Customer Care when I wasn't able to rebook the vaccines at another location. Horrible experience that day and she's been rude to me before. Making a conscious effort moving forward to fill prescriptions through any other location.I did end up getting vaxxed for both COVID and Flu at the CVS on Davis. Was in and out within ten minutes, sweet guy did it for me and totally understood I was nervous! If you haven't gotten them yet, stay away from the Sylvan location!
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November 2023 by Carlos Rodriguez
Angela, thank for acknowledging me as soon as I walked in. This is not my usual CVS to shop. But I stopped in on my way home and an AWESOME employee said “Welcome to CVS “. I hardly get that from my other places that I shop.WAY TO GO ANGELA!!! Keep up the great work/ customer service!!! ???
